2001September 19, after four months of trial operation in 349 cities, China Life 955 19 customer service hotline was officially opened nationwide. Due to the special position, the whole system of the contract center implements 24-hour online service all year round.

"9559 1", as the customer service telephone number of China Life, can provide various services including customer service, claim reporting, claim consultation, business complaint, manual service and so on.

Development history

In 2006, 955 19 customer service hotline was opened nationwide.

In 2002, SMS, E-mail and letter services were opened in one fell swoop, broadening the single telephone service mode; IVR self-service voice navigation service was introduced, which improved the efficiency of customer self-service.

In 2007, "Mobile 955 19" became the leading SMS platform in the insurance industry, providing customers with services such as renewal payment reminder.

In 20 14, 2 1 telephone insurance policy service was launched, which expanded the scope of telephone handling services.

In 20 15, "micro-return visit" was first launched, which met the needs of customers to handle independently.

2017,95519 intelligent voice navigation improves the efficiency of customer self-service; Electronic notification goes online, enriching the notification service mode; Online electronic return visit, improve the return visit service model.

20 18 intelligent online customer service robot e-Bao Xiao and mobile internet are online manually, which expands the service mode of mobile internet.

On 20 19, intelligent outbound calls were launched to improve the outbound service mode.