Xinhuanet Tianjin Channel 2004 165438+ 101According to the report of City Express, 1 1 9/month, it was learned from Tianjin Price Bureau that due to the rising prices of energy raw materials such as coal, water and electricity in recent years, In order to alleviate the difficulties of heating production and operation enterprises, ensure normal heating in winter and promote the healthy development of heating industry, Tianjin decided to adjust the price of central heating from this heating season according to relevant national policies and regulations and price hearing procedures.
The heating price of residential buildings in each heating season is adjusted from the heating construction area per square meter 15.40 yuan to 20 yuan; The heating prices of government agencies, institutions, industry and commerce, hotels and foreign-funded enterprises are uniformly adjusted from construction area per square meter 18.5 yuan, 2 1 yuan and 24 yuan to 26 yuan.
10 answers to hot topics in winter heating
How to calculate the heating surface? What if the room temperature is not enough? What is the standard of home temperature measurement? The heating is broken. Who will change it?
Key points of new policy
Balcony without heating facilities is not included in the charging area; The charging area includes balconies with heating facilities.
Second, the hall, kitchen and bathroom without heating facilities in the old house type are included in the charging area according to 50% of its area; The installation of heating facilities is included in the fee range.
Complaint hotline: the service supervision telephone number of the municipal heating company is 230 10538, and the 24-hour duty telephone number of the municipal heating office is 2328510/.
Since this heating season, the heating price in Tianjin has been adjusted. In each heating season, the heating price of residential buildings is adjusted from 15.40 yuan per square meter to 20 yuan. According to the regulations, the heating period in winter is 1 15 in the current year and 15 in the following March. What will happen after the adjustment of heating price? A few days ago, the person in charge of the municipal heating office accepted an interview with a reporter and answered questions that the masses were concerned about.
1. Why should the heating price be adjusted this year?
The reason for adjusting the heat price is mainly because the prices of energy and raw materials needed for heating have risen rapidly in recent years. For example, the price of coal has risen from 200 yuan per ton in 2000 to 380 yuan per ton at present, which has led to a sharp rise in heating costs. In order to alleviate the operating difficulties of heating enterprises, ensure normal heating in winter and ensure residents' heating in winter, it is necessary to adjust the heat price moderately this year.
2. What changes have taken place in the billing area this year?
This year, the residential heat charge in this city is still calculated according to the "heating construction area", but the charging methods for balconies, halls, kitchens and bathrooms have changed. Balcony without heating facilities is not included in the charging area; The charging area includes balconies with heating facilities. Second, the hall, kitchen and bathroom without heating facilities in the old house type are included in the charging area according to 50% of its area; The installation of heating facilities is included in the fee range.
3. What is the heating temperature?
The temperature standard of residential rooms without balconies during heating period is18℃ (2℃); The temperature standard for halls, kitchens, bathrooms and balconies with heating facilities but not connected to balconies is 16℃ (2℃). If the temperature fails to meet the above standards due to the reasons of the heating unit, the following compensation measures shall be taken: First, if the room temperature is lower than 16℃ but higher than 12℃ (inclusive), 50% of the heating fee for the corresponding days shall be refunded, and if it is lower than 12℃, all the heating fees for the corresponding days shall be refunded. 2. In the halls, kitchens, bathrooms and balconies with heating facilities, if the temperature is lower than 14℃ but higher than 10℃ (inclusive), 50% of the heating fee for the corresponding days will be refunded to the users, and if the temperature is lower than 10℃, the corresponding days will be refunded. We have made corresponding provisions on the specific identification and operation methods.
4. Is it okay not to pay the heating bill on time?
According to the relevant regulations, heat users should pay the heat fee before 65438 on February 30th every year. If the payment date is exceeded, an overdue fine of 5‰ will be added for each day exceeding/kloc-0. At the same time, the heating unit can stop heating and bring a lawsuit according to law. When heating units charge heating fees to users, they must use the special receipt for Tianjin central heating fees printed by the Municipal Finance Bureau, otherwise users can refuse to pay.
5. Who will bear the cost of heating maintenance?
The user's indoor heating facilities are owned by the user, and the heating unit is responsible for heating debugging and maintenance. When the indoor heating facilities cannot be used normally and need to be replaced, the cost of materials shall be borne by the user, and the heating unit shall be responsible for free installation. When purchasing indoor facilities, users need to purchase products of the same type or approved by heating units. In order to avoid disputes caused by material quality problems, users are advised to entrust heating units to purchase.
When users decorate houses, they are not allowed to dismantle and change heating facilities without authorization. If it is really necessary to dismantle or change, it shall obtain the consent of the heating unit in advance. After the demolition and modification, it needs to be accepted by the heating unit. Otherwise, the heating temperature is not up to standard, and the user is responsible for it.
6. How to measure the temperature at home?
(1) The temperature measuring time is set to 8: 00 -2 1: 00 every day, and the heating unit will measure the temperature for the user within the agreed time.
(2) Use temperature measuring instruments that have passed the inspection by Tianjin Technical Supervision Bureau.
(3) The temperature measuring point should be selected at the height 1.2 ~ 1.5m from the ground at the center of each room (diagonal intersection).
(4) The temperature measuring personnel shall start measuring the temperature 15 minutes after entering the room, and the temperature measuring time shall not be less than 10 minutes. The temperature measurement results shall be filled in the Temperature Measurement Record Form and signed by both parties, with each party holding one copy. If the user disagrees with the temperature measurement result, he can make an explanation on the record form, but he shall not refuse to sign it, otherwise it will be regarded as the temperature reaching the standard.
(5) Close the indoor doors and windows when measuring the temperature.
7. What if the user's room temperature is not up to standard?
When users find that the temperature can't reach the standard, they can directly contact the heating unit for repair, or they can contact the heating telephone number specified in the supply and demand heat contract. After the heating unit receives the user's report, minor repairs (general maintenance of indoor facilities) should be completed within 24 hours, and major repairs (heat source, pipe network failure, etc.). ) should be completed within 72 hours. If it is difficult to find out the reason at the moment, temperature measurement records should be made as the basis for reducing heating costs.
The indoor heating facilities of new houses need to be operated by the development and construction unit for two heating seasons. During this period, users found various problems in heating facilities, and the development and construction unit will solve them.
8. How to calculate the heating building area?
Houses in Tianjin are charged according to the heating construction area. The heating building area refers to the building area inside the closed unit door. The area of public wall (referring to the wall shared with other users) in the unit residence is calculated according to the center line of the wall, the area of non-public wall is calculated according to the skin, and the balcony with heating facilities is calculated according to the whole area. Balcony without heating facilities is not counted. Houses with architectural drawings are calculated according to the drawings, and old houses without architectural drawings can be measured according to the relevant provisions of the state.
9. How to improve the heating quality this winter?
The municipal heating office requires the city's heating industry to standardize basic work, speed up maintenance services, systematize reception work, standardize staff training, standardize file management, and make rewards and punishments public. In case of heating problems, minor repairs will not last for a few days, and major repairs will not last for three days. The temperature of residents is generally measured, and the temperature standard cannot be revised immediately. Employees who shirk their responsibilities and neglect their duties should be punished by informed criticism, fines or being transferred from their current posts. In case of heating problems, residents can directly call the published municipal and district heating office hotline for consultation or complaint.
10, how to strengthen the management of heating enterprises?
Enterprises will further improve various management systems and formulate specific assessment, reward and punishment and supervision methods. Establish a cost constraint mechanism, and use the method of cost inversion to constrain the heating cost. The Municipal Heating Office will issue the "Measures for the Management of Heating Fee Accounting". Strive to use three years to reduce the consumption index of coal, water and electricity for heating in this city to the national leading level.