Generally speaking, as long as the funds held by investors operate normally, the accumulated net value cannot be zero. Moreover, the so-called cumulative net value is the net value of the current fund plus the dividend of the historical fund, so there will be no situation in which the cumulative net value is zero.

If this happens, you can contact customer service first. If you bought it at Alipay, you can contact customer service at Alipay Fund, WeChat and Tian Tian Fund.