The most beautiful banker feedback 1
How to realize the value of life, perhaps everyone has different answers. As the business director of Yiyuan Sub-branch of Pingdingshan Branch of CCB, Zhu knows that "the value of life lies in persistent dedication" in an ordinary post. In the increasingly fierce competition in the financial market, whether we can win the favor and trust of more customers in the "cold winter" depends on "meeting our hearts and making them last forever". Once, a customer hurried to withdraw money, but the password was wrong, which made him very worried, because the lost password needed to be handled by himself, but the owner of the passbook was bedridden for many years and could not go to the counter to handle business. After understanding the situation, Zhu sacrificed his only one-hour rest time at noon and went to the customer's home with the account manager in the scorching sun to provide intimate on-site service, which was highly appreciated by customers and their families.
Every day, she is the first to arrive at the outlet and the last to leave. "How to deal with this customer's affairs?" Such a cry can be heard every day, and she can always appear beside those in need like timely rain. She is the backbone of the people in the art garden, and I feel more practical with her around. With more than 20 years of work enthusiasm, Zhu is almost proficient in all personal businesses, but she never relaxes her studies. Zhu always tries to master new product release, operating system upgrade and new business development at the first time. For Zhu, who has no experience in public business, it is an arduous task to promote comprehensive business. Everything has to start from scratch, but she feels that she can study to prove that she is still young, so Zhu is full of motivation for her work.
Li Xiu likes to stay at home. She only has one day off a week, so she will inevitably feel a little tired. However, she regards the branch as the master, her work as a dream, and her customers as relatives. Spiritual satisfaction is her greatest motivation to move forward. Zhu's father-in-law was hospitalized in Zhengzhou, and then her father had an operation. The illness of the two old people made her extremely worried, which coincided with the critical moment of the branch's performance sprint. The art park branch needs her, and the people in the art park can't live without her. An understanding husband shoulders the heavy responsibility of cooking, washing clothes and taking care of patients. Zhu only used his evenings and rest time to go to the hospital to take care of the elderly. Her lover's understanding and consideration made her feel gratified, but the regret that she could not always be filial also made her feel extremely guilty. But she didn't complain about the busyness at work or the difficulties in life. She just silently used her share to finish every job.
The most beautiful banker review 2
Lu Weiping, an employee of CCB Jiashan Sub-branch, is an honorary winner of "Advanced Worker of CCB Zhejiang Branch", "The Most Beautiful CCB Person of Jiaxing Branch" and "Jiashan CCB Outstanding Contribution Award". Over the years, Lu Weiping has worked and studied hard, constantly enriching and exercising himself. He has successively obtained the qualifications of economist, financial planner and international financial planner. Always adhere to professional ethics, bearing in mind "treat others sincerely and work hard", in exchange for the recognition of customers and colleagues. Recently, Lu Weiping, as the most beautiful representative of CCB, delivered a speech at the lecture on financial system ethics jointly organized by Jiashan Sub-branch of the People's Bank of China, Jiashan Sub-branch of CCB and Jiashan Sub-branch of Jiaxing Bank.
Transformation, integration and dedicated service. In August, the outlets of CCB Mall were relocated, and customers in the original mall area and even villages and towns did not know the information because of poor communication. Considering the coverage and expansion of the business field, Lu Weiping led the team to actively introduce the business at home and learned that some customers could not go to the outlets to handle the business in person due to their physical condition. Lu Weiping and his staff take the initiative to handle business for them, introduce products and understand customers' needs through meticulous and thoughtful service, and let customers contribute their wisdom to CCB's business. At work, Lu Weiping insists on being a "man with conscience". She often pays attention to economic trends and financial news during her break, and uses her financial and business knowledge to help customers solve problems and analyze advantages and disadvantages. For example, in the early days of the fund, she tracked the profit and loss of customers' investment products in time, reminded customers to redeem their positions in time, and changed the actual situation that customers were too busy to take care of.
System, focus on service. In recent years, new knowledge and new services have emerged, such as online banking, mobile banking and e-commerce. Debit cards, quasi-credit cards and credit cards; Insurance, funds, gold, foreign exchange and so on. It is necessary for bank staff to constantly improve their professional quality, understand the needs of products and customers, and serve customers better and more professionally. Lu Weiping actively carried out the activity of "learning business, comparing service and creating good results", and organized employees to learn financial systems and various systems, documents and business products in the industry. Use the study day to discuss the difficulties and key points in the business together, and then come up with ideas to solve the problems. Establish the concept of "those who can be teachers", encourage active learning and mutual assistance through words and deeds, exchange ideas and experiences through morning meetings, and use your brains to make suggestions for outlets. Encourage and guide employees to change their ideas, so that their personal ideas and professional quality can be improved to varying degrees. This also enables them to provide services more professionally.
The most beautiful banker comments 3
Assemble a team and care about service. As the person in charge of the network, Lu Weiping should not only care about the lives of employees, but also care about their growth. At present, there are many young female employees in this bank, and pregnancy and childbirth incidents have occurred one after another. Some old employees are also beginning to feel the dilemma of being old and small. At this time, Lu Weiping always insists on being their most solid backing, helping them when needed, so that they have no worries and feel the warmth of a group. For example, for those employees who have worked for about a year, the novelty of new jobs is gradually replaced by more and more tedious and repetitive jobs, and the original vitality is affected by small bills every day. At this time, Lu Weiping will use his own experience to help them, encourage them to study, take various exams, and learn more while they are young. And use various opportunities to organize actual combat drills, so that employees can play a role, understand their own shortcomings compared with others, and more intuitively let them understand how to better serve customers as front-line employees.
Risk prevention and peace of mind service. In view of the increase of online fraud and telephone fraud cases in recent years, Lu Weiping asked the counter staff to prompt whether they know each other when customers remit money, and at the same time pay attention to suspicious people and suspicious phone calls in outlets to prevent all kinds of fraud cases from happening. One day, the lobby manager vaguely heard a phone call next to the customer, asking the customer not to consult the bank staff, and immediately became alert. At this time, the customer has gone out of the gate to transfer money to the ATM of the bank. The lobby manager looked at it and told the customer not to transfer it. The money had been remitted successfully. After listening to the report of the lobby manager, Lu Weiping judged by experience that this was a fraud case and immediately asked the customer to provide the other party's card number. Using the rule of locking the bank card by typing the wrong password six times a day, the bank card is locked by pressing the wrong password six times in a row. At the same time, customers are required to report fraud cases, and the money on the other party's card is required to be frozen for one year through the bank green channel 1 10. In the end, the public security organs successfully recovered 50,000 yuan, which saved the economic losses of customers and became the first case in Jiashan to fully recover telecom fraud money. Afterwards, the customer repeatedly said that if you are slow, the money will be gone. Thank you very much.
The most beautiful banker feedback 4
Recently, the bank organized employees of the whole bank to study the Notice on Learning from Comrade Lin Sen to further improve the risk prevention and control ability of employees of the whole bank. After learning, I feel a lot. As mentioned in the document, CCB staff successfully prevented reporters from using fake ID cards to handle cards at the party in the face of unannounced visits by reporters, which showed good professionalism, spread a good social image of CCB to the society, effectively prevented risks, and protected customers' rights and interests, and won wide acclaim inside and outside the bank. Yes, Linsen is indeed an example for all of us in CCB. As an ordinary CCB employee, he didn't give up his vigilance and pursuit of any suspicious matters because of the similarity and repetition of an ordinary card opening business. He was filled with a strong sense of responsibility in the ordinary, and made a perfect appearance on the ordinary counter. This fully reflects that the ordinary is permeated with the extraordinary, and the extraordinary shows a high professional quality.
As a product manager of a sub-branch, I have to receive customers of different ages, genders, personalities and different requirements to open accounts in our bank every day, so as to first check the risks, because customers can only continue to handle the follow-up business if they successfully open accounts in our bank, and only by doing the first risk prevention and control can they better safeguard their rights and interests and maintain the social image of CCB. Although it is just an ordinary card business, it also requires CCB employees to have high professional quality and familiar business skills. In fact, in the daily account opening business, customers use fake ID cards, expired ID cards, ID cards that fail the magnetic inspection, or lose the replacement ID cards. I will carefully compare and patiently and reasonably explain the problematic ID card to customers to avoid misunderstanding caused by customer dissatisfaction.
The most beautiful banker feedback 5
In recent years, the new working environment and brand-new business have made her deeply realize that only by establishing the lifelong learning concept of "learning by doing, learning by doing", striving to strengthen her own learning, honing her excellent skills and improving her own quality can she provide efficient and high-quality services to her customers. As a young employee, Comrade Lv Meng always puts business study and knowledge reserve in the first place. As long as it is a bank's business, she takes the lead in learning in time, mastering the system and business requirements, and being familiar with every detail. She insists on learning and practicing, striving for comprehensive skills and proficiency in business, constantly broadening her horizons and improving her comprehensive quality. With a rigorous, meticulous and responsible working attitude, she humbly learns from her colleagues who are more capable than herself. With a solid banking foundation and a comprehensive understanding of banking business, she handles all kinds of business in a timely and accurate manner. She has been highly recognized by all the staff for her perseverance, hard-working spirit and excellent work performance. For a long time, Comrade Lu Meng has continuously strengthened political study, improved his ideological understanding and actively moved closer to the party organization. Under the tempering in all aspects, she gradually changed from an ordinary bank employee to a female employee of China Agricultural Bank in the new century with good political and ideological quality, strong professional work ability and high cultural level.
With the deepening of the reform of Agricultural Bank of China and the implementation of standardized services, higher requirements are put forward for the front-line tellers of the bank, which not only need to have comprehensive professional qualities, but also need to provide customers with high-quality, personalized and emotional high-level services, and also need to have a keen sense of smell in order to capture all aspects of information in time. Based on the service commitment of "enthusiasm, courtesy and quickness", she can patiently explain every customer's inquiry, answer any questions and provide thoughtful service, and rely on thoughtful service to establish a good relationship with customers. At work, she has the overall situation concept, strong sense of teamwork and good coordination. She focuses on departmental work rather than individualism. As long as she does not violate the internal control system, she can be serious and responsible, work hard and complain, and there has never been a phenomenon of buck passing. When the bank organizes various activities and needs staff to be on duty, she always asks to be on duty, gives the opportunity to others, insists on doing a good job on duty, and handles relevant affairs in time and uploads them.
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