After the fund is frozen, it is generally that the investor's application for fund subscription has passed, so the funds are frozen. Investors can see the purchased funds on the next trading day. This situation has not been thawed, and it can only be redeemed after the share is confirmed.

If investors don't know the reason for the freeze, the best way is to consult customer service, which can find out the reason for the freeze and give investors a solution. Because many times investors don't know why they are frozen.