Housing Provident Fund Management Center customer service hotline: 12329.

The housing provident fund refers to the equal contributions made by state agencies and institutions, state-owned enterprises, urban collective enterprises, foreign-invested enterprises, urban private enterprises and other urban enterprises and institutions, private non-enterprise units, social groups and their employees.

Long-term housing savings.

The 12329 housing provident fund hotline service content mainly includes: 1. 24-hour automatic voice service. Self-service voice service includes: personal loan inquiry and monthly repayment reservation under free repayment mode, housing provident fund account inquiry, self-service policy consultation service, etc.

Self-service voice service time is: 7*24 hours (365 days a year).

2. Manual consultation service provides policy interpretation, business consultation, service complaint acceptance and other services regarding housing provident fund deposits, withdrawals, transfers, loans and other housing provident fund businesses.

Manual consultation service hours are: Monday to Sunday, 8:00-22:00 every day, except for non-working hours in the national holiday schedule.

Extended information: Characteristics 1. Universality. Urban employees, regardless of the nature of their workplace, family income, or whether they already have housing, must pay housing provident funds in accordance with the regulations; 2. Mandatory (policy)

If a unit fails to register for housing provident fund deposits or does not handle the establishment of housing provident fund accounts for its employees, the housing provident fund management center has the power to order it to be done within a time limit. If it fails to do so within the time limit, it may be punished in accordance with the relevant provisions of the "Regulations" and be punished.

Can apply to the people's court for enforcement; 3. Welfare, in addition to the housing provident fund paid by employees, the unit also has to pay a certain amount for employees, and the interest rate of housing provident fund loans is lower than commercial loans; 4. Returnable, when employees retire

, retires, or completely loses the ability to work and terminates the labor relationship with the unit, moves out of residence or settles abroad, etc., the housing provident fund paid will be returned to the individual employee.