The hard internship life is over. I believe you must have a lot to share. Please write an internship summary and record it. So how to focus on the internship summary? The following is a summary of the internship of the bank lobby manager (5 selected articles), which I carefully arranged. Welcome everyone to refer to it, I hope it will help you.
Summary of bank lobby manager's practice 1 After a month's practice, I began to get out of ignorance, and gradually became familiar with banking business processes and various banking businesses. Under the careful guidance of the master, I gradually integrated into the intense work. This month's internship is an important transition from a student to the workplace, which has helped me a lot and laid a solid foundation for my future work.
Life in XX Branch is very busy. There are printers, counting money and stamping sounds in the business hall every day. The endless stream of people kept my assistant manager in the small lobby busy as a bee. I am very grateful to all the experts in the sub-branch, who are willing to take time out of their busy schedules to help me answer questions I don't understand, and are willing to teach their experience without reservation. Thanks to their careful teaching and selfless help, my familiarity with banking business has been greatly improved, which is very important for my internship experience.
I still remember when I first came here for an internship, the leader once asked me if I was tired. Seriously, busy work is really a little tired. But when people are in their place, I am proud of responsibility, because responsibility proves the existence of my own value, just like Liu Bei's great trust in Zhuge Liang. Responsibility is the trust in character, the recognition of ability, a mission and an honor. It is a manifestation of value to perform one's duties well, give full play to one's abilities and overcome difficulties to complete the work. The reward of responsibility for me is not pressure and hard work, but the pleasure of enjoying my work and the happiness after achieving results. Halfway through the work, I began to understand that no matter how many theories I learned and understood at school, in my new job, the basic things should be started from scratch.
Because there are many things that are not in class, you can't touch them. In the bank, every staff member is his own teacher, so he should consult modestly, discover more, analyze and compare more, summarize more, and give full play to his subjective initiative and work enthusiasm. Only in this way can we improve our work and satisfy others. Although I didn't become an all-rounder in a month, I at least learned a lot about banking. Moreover, the position of assistant manager in the lobby can cultivate enough resilience. At work, we often encounter unruly customers or equipment problems. I didn't know what to do at first, but then I slowly began to learn how to appease customers and how to deal with equipment problems. And the adaptability is improved.
Through this internship, I am familiar with and adapted to some basic processes and business operation links of the bank, understand what work is and what work is all about, and also understand some complicated and subtle social interpersonal relationships, so as to do a warm-up exercise for my future social interpersonal communication. At the same time, through this internship, I once again understand my own advantages and disadvantages. As a new college student, I still have a lot to learn, and I will inevitably make mistakes. But if I make a mistake, I should confess to my leader immediately and ask him to teach me how to correct it. Take the initiative to take responsibility and take the initiative to take responsibility for mistakes. We must never get cold feet or shirk our responsibilities. A responsible person can do well in any position, and an irresponsible person.
People can't do anything so smoothly. New employees must remember to learn to take responsibility.
I am very happy to join the big family of CCB. In the future work, I will, as always, actively learn business knowledge and exercise business skills, ask more questions if I don't understand, consult leaders and masters with an open mind, learn more, practice more and think more, and strive to be a qualified CCB person!
Practice summary of bank lobby manager II. The internship position is lobby manager, and the work involved is basically as follows. Teach customers the procedures of opening accounts, filling in documents and exchanging foreign currency, and guide public and private businesses. And provide customers with advice on deposits and loans, introduce customers' financial channels and provide customers with some financial information. There are also teaching customers how to use ATM, automatic payment machine, online banking and so on.
Internship experience: As a college student majoring in international trade in the Department of Economic Management, I have been looking forward to the opportunity to practice in companies in banking, securities, insurance and other financial fields. This long-awaited dream finally came true this summer vacation. Although the internship lasted only a short month, it gave me a far-reaching practical lesson in financial knowledge, banking business and internal management of the company. In particular, the careful teaching and care of the managers of various departments of China Bank made me feel the beauty and warmth of the big family of China Bank, which filled me with gratitude and admiration!
The bank is not as easy as I thought before, and the staff in the bank are also very hard. The seemingly simple work actually contains many details, and every step requires the care of the staff. Moreover, they often work overtime in order to complete a certain job. Of course, this is also because BOC employees have a strong sense of responsibility and will take the initiative to work overtime to complete the unfinished work, even though overtime is free. This makes me feel the unity and responsibility of the big family of Bank of China, which is particularly important for enterprises. Without unity, enterprises will be chaotic and difficult to develop. As long as enterprises unite, they will be invincible. No matter how difficult it is, as long as we unite, we will succeed. It is difficult for an enterprise to gain a comparative advantage with its competitors in the market economy environment, to reflect an enterprise's market position, and to be widely recognized by customers, so the development of the enterprise will be difficult. What BOC showed me at this time is such a united and responsible corporate image. I believe that through the joint efforts of China Bank employees Qi Xin and the farsighted leadership of China Bank, China Bank will definitely gain greater advantages than its competitors.
The cultural concept of China Bank where I work is smile service. We should warmly welcome and treat every customer's arrival and request, especially some older customers, and we should take the trouble to explain these economic details slowly. One is to win a better reputation for the enterprise, and the other is that the bank's business-related funds are the painstaking efforts of every customer, so we must be serious and responsible, trust them and trust us. Banks not only ask us to greet every customer with a smile, but also ask us to care and love every colleague. What is commendable is that colleagues will take every little request of customers to heart and take it seriously, and they all have a good habit of being frugal at work and not wasting it. The morning meeting every morning is a time to sum up the day's work, check each other's gfd, and then start the day's work with a new attitude and outlook. I think no matter which enterprise, if it has a good corporate culture and employees have positive emotions, then the development of this enterprise will flourish and it will be a place for more talents to yearn for.
Summary of internship of bank lobby manager III. The one-month summer internship has ended. In this month, I have gained a lot both intellectually and emotionally.
My internship location is xxx, and my internship position is lobby manager. My job is to do a good job of customer diversion, maintain the order in the lobby and solve general customer disputes, guide customers to fill in various business process forms correctly, help customers in need to use various machines of the bank, introduce various intermediary business products of Ping An Bank to customers in need, and answer various questions about financial business products of Ping An Bank for customers. Literally, this kind of work obviously has no technical content, let alone any development prospects. So before the internship, my first feeling when I heard this position was: "No technical content!" However, after the internship, at the end of the day, apart from foot pain, the biggest experience is that it is not easy to do this job well!
A few days before my internship, I mainly learned the basic knowledge of counter operation and intermediary business from the lobby manager in the bank. The lobby manager is the link between customers, senior tellers and account managers. Therefore, it is necessary to learn counter-related knowledge first, so as to better answer customers' questions, guide customers to handle related business, maintain the order in the lobby, reduce the workload of tellers and improve the overall service efficiency. The counter-related knowledge of Ping An Bank mainly includes five parts: personal cash business, personal non-cash business, personal appointment account opening, corporate cash business and corporate non-cash business. The research also includes the use of various machines in banks (ATMs, terminals, automatic card openers, pagers, photocopiers and machines for printing receipts and running water, etc.). ) In the process of learning all kinds of knowledge, we should be very careful, because these knowledge points are scattered and meticulous, and for a bank service staff, any small regulation, if improperly operated, may lead to incalculable consequences. For example, it is very uncomfortable to learn the charging standard of personal transfer and remittance business of Ping An Bank. There are many small regulations, which lead to many different charging standards. I must keep in mind every charging standard and make no mistakes, because if you make mistakes in explaining to customers, the consequences will be serious and you will be responsible.
I work in the lobby with the lobby manager most of the time. The manager told me that we should pay special attention to etiquette when working in the lobby. Etiquette is a code of conduct and norm formed by people in communication activities. Managers who deal with customers all day represent the image and reputation of the enterprise, so be cautious in everything. To be a good lobby manager, you must do the following: competent, steady, confident and friendly. Be able to respond quickly to customers' needs, show a calm attitude towards different problems in the lobby, and handle and solve problems tactfully. As lobby managers, we should be able to communicate with customers in a low-key and friendly way, but we should not be passive towards Nuo Nuo. At any time, we should be full of confidence in ourselves. When customers are confused, we point out the direction for them; We help customers when they are in trouble; When customers don't understand, we patiently explain; We should win every customer with perfect service at any time and place, worry about what customers are anxious and think about what customers think. Let every customer feel our smile, our enthusiasm, our professionalism and feel at home.
Business etiquette has four main contents:
(1) Answer customer questions.
(2) Diversion of customers in business.
(3) maintaining the order of the Tang Dynasty.
(4) Marketing suitable wealth management products.
I really suffered a lot in learning manners and postures. When I work, I must stand in the standard etiquette posture of the bank and always smile at the customers. My walking and standing training is very strict, because the manager says that the lobby manager is the facade of the bank, so I must face the customers with the most spiritual attitude. At the beginning, because I had to stand for a whole day, I was always tired every time I went home, and my back ached and my legs cramped. I get used to it after standing for a long time, and I can cope with the daily workload calmly. In addition, I don't learn the etiquette of dealing with customers. In the daily business hall, there are often dozens or hundreds of customers, and it is inevitable that there will be friction (mostly referring to banks). At this time, it is time to consider the post ability. At the peak of banking business, because there are only five business windows and the weather is hot, the hall is in chaos and complaints are endless. At this time, I have to explain to customers the reasons for their long waiting time in a very harmonious way to maintain order in the lobby. However, sometimes you will meet some customers with intense emotions. When these customers get excited, they will call names or even hit people, which is very unreasonable and difficult. When I first met this kind of customer, I was very sad when I was scolded, and I almost cried. The manager smiled and said to me, "You little girls are so thin-skinned. What's wrong with being scolded I was beaten by a customer. What we do in sales is thick-skinned, talking to the sky, talking to the ground, and putting our faces at home. " After hearing this, I admire our manager very much. I can only do this job well if I smile at those who scold you and put up with what ordinary people can't stand.
In the last few days of my internship, I learned marketing knowledge from my tutor and financial advisor of the bank. Mainly learn how to develop new customers, retain old customers, and how to market bank wealth management products to them. There are many noteworthy places. For example, you often send weekly financial products and recent financial analysis to customers by SMS or email. In this way, because you often send them financial information, if customers have spare money and want to buy financial products, they will think of you and then contact you to buy financial products. This is the so-called opportunity, reserved for those who are prepared. In addition, send short messages to customers during the Chinese New Year holidays, invite them to come to the bank to collect gifts, and then inadvertently involve their financial management in the chat with them, ask their financial management wishes, introduce them to suitable financial management products, and strive for their financial management quota. In this learning process, I learned a lot about getting along with customers, and also got a comprehensive understanding of various financial products of Ping An Bank, which greatly increased my knowledge and insight.
Because I have been living in a simple university campus, this graduation internship has undoubtedly become a platform for me to step into society and laid the foundation for my future step into society. First of all, I think a big difference between schools and units is that they must have a strong sense of responsibility and a solid and serious work attitude after entering the society. In the work, we must have a strong sense of responsibility, be responsible for our own posts, and be responsible for our own business. For example, if a teller's remittance business has not been audited by other tellers, the remittance will not be sent, and the teller will be punished by risks. If the money is taken by mistake and cannot be recovered, the administrator should also be responsible for compensation. Therefore, we must be cautious when handling business related to bank cash.
Secondly, I think everyone at work must stick to their professional ethics and strive to improve their professional quality. As the saying goes, to do a job, you must understand the rules of a job. For example, when reporting a loss, you need to personally hold your identity certificate. However, when the actual business happens, many people often take the household registration book because of the loss of their ID cards, or others report the loss to the lost person with their ID cards. Although they may know that they are themselves, these are not allowed. When the other party has doubts, be sure to patiently explain why you want to do this. Now the bank is similar to the service industry, so the problem of staff's working attitude is particularly important, and some questions and inquiries from customers should be answered patiently. This made me realize that what we need in real work is our rigorous and meticulous work attitude and an open mind for advice.
Then, I think it is very important to get along and communicate with my colleagues. Just like when I was an intern, I didn't know anything at first. The managers gave it to me bit by bit, but they couldn't teach me everything at once, so they just taught me a general idea first, and then I asked questions when I met problems at work, which not only deepened my impression of what I had learned, but also promoted the communication between us. Learn in communication, make progress in communication, and integrate in communication to form a team. As a complete task, we need to work together to complete it. Only by communicating with colleagues in the right way and solving problems as soon as possible can Qixin work together in Qi Xin. This skill can't be learned in books, so you should learn and accumulate it slowly in your work.
Finally, there must be a clear career plan. Now sophomore, junior in the second half of the year. At this stage, I haven't decided my future career direction. So on the one hand, I will practice in other industries in my future college life, so as to finally choose a career that suits me. On the other hand, I will take the time to take more certificates to prepare when I am studying in college. Therefore, after studying in the future, we should seize the time to learn financial-related knowledge and pass the examination of bank financial planner and securities qualification certificate as soon as possible. I believe that only in this way can we get better development in our future work.
"I think it's an armchair strategist. I don't know if it should be done." When I first read this sentence, I didn't feel anything special. However, after this short internship, I not only really understood its significance, but also deeply realized its connotation. Practice produces true knowledge, and theory can only play its due role if it is combined with practice. Everyone in the bank is my teacher, and I have too many things to learn, not only professional skills, but also professional quality and social experience, which can be the basis for my future competence and the most important thing for me to stand out from the fierce competition.
Summary of internship of bank lobby manager 4. The internship position is lobby manager, and the work involved is basically as follows. Teach customers the procedures of opening accounts, filling in documents and exchanging foreign currency, and guide public and private businesses. And give customers advice on deposits, introduce customers' financial channels, and provide customers with some financial information. There are also teaching customers how to use atm, automatic payment machine, online banking and so on.
In the past month, I had the honor to practice in the accounting department of Bank of Communications. Although the real working time is only 20 days, I have learned a lot during this time that I can't learn in college textbooks. I am about to graduate from college, and fierce competition for job hunting is also in front of me. For students like me who have never really left school to get in touch with the society, this internship has given me a good learning opportunity, allowing me to experience the taste of work personally and prepare for my upcoming career.
I worked as an intern in the finance office for one month, mainly studying the comprehensive business processing system, getting familiar with the accounting subjects of banks, basically mastering the bookkeeping and rechecking operations of the system, and being able to independently handle remittance, securities clearing and foreign exchange accounting in the same city. In practice, I also asked the teacher about the operation principle and business knowledge. While mastering the operation process, I tried to understand what I was doing and how it came into being in the whole system. Through reading, asking questions and hands-on operation, I have a systematic understanding of the main work of the finance office, especially the check draft. Before my internship, I only learned its basic concept from books, but I didn't know the real bill specifically. Now I have a general understanding of the process of ticket inspection and payment. In addition, I have a clearer concept of the huge working system of the bank than before. The following are some of my experiences and thoughts in my work:
First, bank work requires a rigorous work attitude.
In fact, any work should be done seriously, especially in the accounting department. Every position needs to deal with numbers, and often needs to deal with a lot of data, requiring accuracy. Any small mistake will affect the overall result. For example, in the same city exchange, the amount figures of both borrowers and borrowers must be completely accurate before payment and transaction can be made. When bookkeeping, each transaction must be checked by a special person after being entered into the computer to ensure that the remittance time, amount and account numbers of the remitter and payee are accurate.
Second, pay attention to the division of labor and cooperation, the working procedures are detailed and specific, and each step has certain operational norms.
For example, when entering the settlement of agent bills payable, you must follow the steps of total amount calculation, total amount check, bookkeeping, recheck, printing and batch rolling. The information of each draft must be accurately entered into the computer and checked. If there is an error in the data, the transaction cannot be successful. Each process is interrelated, and each step is related to the overall result. We must cooperate with Qi Xin to finish the task.
Third, it is very important to get along and communicate with colleagues.
Because a complete task needs everyone's division of labor and cooperation to complete, communication between colleagues is very important. There will inevitably be some mistakes in the work process, which will bring inconvenience to colleagues in the next process; Or because of some objective reasons, although no one should be fully responsible, it did affect the work of other colleagues. At this time, we must communicate with colleagues in the right way, solve the problem as soon as possible, and let everyone work together in Qixin. This skill can't be learned in books, so you should learn and accumulate it slowly in your work.
During my internship, I got the care and help from all the leaders, teachers and predecessors. All the teachers taught me patiently, so that I not only learned business, but also learned a lot about dealing with people. Teachers in the office, in particular, took time out of their busy schedules, not only giving me guidance at work, explaining business knowledge to me, but also giving me a lot of care in life.
I hope I can learn from all the teachers again in the future. "I think it's an armchair strategist. I don't know if it should be done." When I first read this sentence, I didn't feel anything special. However, after this short internship, I not only really understood its significance, but also deeply realized its connotation. For me, society and institutions are the best universities. I found that the knowledge I learned in textbooks was too limited and shallow. Everyone in Bank of Communications is my teacher, and I have to learn too much, not only professional skills, but also professional quality and social experience, which can be the basis for my future competence and the heaviest weight for me to stand out in the fierce competition.
Summary of the practice of bank lobby manager 5 I have been a lobby manager for five months. As a lobby manager, I deeply understand and feel the mission and significance of the lobby manager. When customers come to our business hall, they first see not only the indoor decoration environment, but also smiling faces and cordial greetings. The lobby manager is a business card for our xx Bank to serve the public. The lobby manager should have a good personal image and be supported by civilized manners. The lobby manager is the image ambassador of our business outlets. The communication style and demeanor shown in the interaction with customers represent the image of our ICBC, because I am the first person in the bank to contact customers, the first person to know what services customers need, and the first person to help customers solve problems. Therefore, when the bank conducts business and customers have needs, I take the initiative to negotiate with the counter staff, thinking of customers and guiding customers to handle business reasonably.
Because our bank is located in the urban railway station, with a large floating population, customers here have great mobility and fast cash flow. Therefore, customers who come here to handle express communication and pay phone bills are particularly frequent. Our tellers are busy from morning till night, and the work pressure can be imagined, which is neither safe nor troublesome. From the first day I worked in the lobby, from the initial discomfort to being able to integrate well into this job, my mentality has changed a lot. At first, I felt that the work of the lobby manager was very tiring and troublesome, and the responsibility was heavy. But, slowly, I became mature, and I began to understand that this is work. It is my job to sit in the position of lobby manager every day and answer questions for customers. People and things in the lobby are all my work scope. When I have a clear purpose and work goals and priorities, everything becomes clear and important to me.
When the customer sits in front of me, I no longer feel guilty or nervous. I can face it calmly with a very relaxed attitude and a kind smile, because I am already familiar with my work and customer needs. Before I went abroad to be a lobby manager, I spent a lot of time getting familiar with all the business. I learned a lot of basic financial business knowledge, such as how to save money, how to open an account for public or individual, how to retrieve the password, how to report the loss, how to close the account, and what information I need to bring. Have a certain understanding of various remittance fees, funds, online banking and other businesses, and summarize some key points to explain to customers who are not familiar with banking business. For example, the advantages of running a card in a bank: whether there is a handling fee for atm cross-bank withdrawals, whether there is an annual fee for savings cards, and how to collect annual fees and small management fees. When I explained this to my customers, they all had a general understanding of our business and were willing to do business in our bank.
Now I can basically answer customers' inquiries, comfort customers properly and do my job well. Through my daily work, I gradually understand and coordinate my colleagues. They will help me to answer any questions I encounter in my business, which greatly improves the comprehensive degree of my banking business. Through these months' work, I have deeply integrated into the corporate culture of the branch and into this collective. I love my job from the bottom of my heart, because it suits me very well. Because of my warm and gentle personality, when customers ask questions, I can listen to their questions patiently, so that I can quickly know what customers need. In this case, I can quickly and clearly convey the information he wants to know to the customers, and most customers can communicate with me well. In the process of answering questions, my business knowledge has also been improved, and it has also shared the pressure for the sales staff.
I know that every word and deed of the lobby manager will be paid attention to by customers at the first time, so it is required that their comprehensive quality must be quite high. It is necessary to have a familiar and professional understanding of the bank's business knowledge, and then be enthusiastic and generous in service etiquette, take the initiative to standardize, be witty and witty, and be able to improvise. This is very stressful and challenging for a lobby manager. But I will absorb a lot of knowledge and energy and radiate my own light and heat in the limited working time. As a financial service person, I feel very proud because I have a senior leader and a good colleague. The harmonious atmosphere and work enthusiasm among colleagues are my positive strength. When everything can be changed from hands-on to handy, life will become brilliant. I will constantly enrich and improve myself in such a group and eventually become an excellent and qualified lobby manager.
;