Its main purpose is to improve the efficiency and service level of housing provident fund management, enhance the transparency of housing provident fund management, strengthen social supervision, and earnestly safeguard the legitimate rights and interests of paid employees. With the approval of the Ministry of Industry and Information Technology, it was decided to open the housing provident fund hotline 12329 nationwide.
Hotline acceptance business:
12329 The housing provident fund hotline mainly provides basic services such as business consultation, complaints and suggestions, return visits and investigations through artificial voice, and provides extended services such as business guidance, business inquiry and business acceptance through artificial voice and self-help voice according to local actual conditions.
12329 the construction mode of housing provident fund hotline can be divided into two types: self-built and service outsourcing. Self-built mode Urban Housing Provident Fund Management Center (hereinafter referred to as the Provident Fund Center) organizes and builds a hotline platform by itself, which is responsible for daily operations; Service outsourcing mode The provident fund center entrusts the outsourcing service provider to be responsible for the hotline construction and operation. All localities should choose the construction mode according to local conditions and encourage the adoption of service outsourcing mode. Conditional areas, hotline construction and operation can break the geographical boundaries, moderate regional concentration.
Reference to the above content: Baidu Encyclopedia-12329