First apply for "refund only"-"goods not received"; If the seller does not apply for a refund after 5 days, the system will automatically refund the buyer; If the seller refuses the refund application, you can click to ask Taobao customer service to intervene.

The specific refund operation process is as follows:

Step 1: Enter the "My Taobao"-"Bought Baby" page, find the corresponding transaction order, and click "Refund/Return";

Step 2: First, select the service type you want to apply for, then fill in your actual commodity status and refund reason, and submit a refund application;

Step 3: Pay attention to the refund situation. When the seller agrees to the refund agreement or fails to handle it for more than 5 days, the refund is successful.