12345 is the government hotline that people often hear and use now. Especially after the outbreak of New Crown Pneumonia, 12345 will be used as an important platform and channel for providing consultation and services in various places, and all problems can be solved through 12345. So which one works, 12345 or 12319? Let's take a concrete look at the differences between the two.

whichever works, 1, 12345 and 12319, works. 12345 is the mayor's public hotline. If you encounter some local complaints, you can call 12345 to make a complaint. 12319 is the municipal management committee. Complaints about city appearance are also called urban management complaints. For example, the green tree at the door is dead, the door of the house is blocked by vendors, and the construction site can be constructed at night. You can call 12319, which means that city appearance, environmental sanitation, and other urban management issues all fall within the jurisdiction of 12319. Sometimes it is not necessary to say which one works, 12345 or 12319. It is necessary to judge which one is more useful according to the specific situation. Be careful not to call 11 whenever you encounter problems. It is just to find the right department to protect rights.

2. What is the difference between 12345 and 12319?

(1) The 12345 service hotline is generally used for:

(1) Consultation on administrative functions, policies, procedures and other public service information;

(2) Complaints, opinions and suggestions on administrative management, social management and public services;

(3) asking for help in non-emergency management and services within the scope of administrative functions and powers;

(4) reporting violations of laws and regulations by citizens, legal persons and other organizations that endanger the safety of people's lives and property, endanger the safety of public property and affect economic and social development;

(5) Praise government departments and their staff for their work efficiency and administrative efficiency.

Note: The local government documents are subject to the actual situation in different places [3]

(2) 12319 Main functions: accepting industry complaints, consulting, suggestions and repairing business.

(1) Water affairs includes complaints, consultations, suggestions and repairs in flood control, river courses, drainage and water supply;

(2) Transportation includes: complaints, consultations, suggestions and repair reports on public transportation, taxis, rail transportation, land management (long-distance passenger transportation, cargo transportation, freight forwarding, freight rental, parking lot and motor vehicle driver training);

(3) The real estate includes: construction land, collective land, real estate development, real estate appraisal, real estate surveying and mapping, real estate broker, real estate title, pre-sale of commercial housing, stock house sale, housing rental market, public housing rental management, low-rent relief, housing maintenance, community management, industry committee work, maintenance fund, illegal construction, housing reform, old house renovation, housing.

(4) Municipal affairs include: complaints, consultations, suggestions and repair reports on expressways, municipal roads, urban roads, bridges and their ancillary facilities, underground passages, surface roads, elevated roads, road pipeline construction, municipal construction sites and gas industry;

(5) The aspect of city appearance and environmental sanitation includes: complaints, suggestions, consultations and repairs about city appearance and environmental sanitation, landscape lighting and outdoor advertisements in the whole city, law enforcement and supervision of city management, cleaning and cleaning of domestic wastes and specific pollutants, supporting facilities for city appearance and environmental sanitation, water areas and specific areas;

(6) Greening includes complaints, consultations and suggestions on greening maintenance management, park management, damaged greening and greening construction;

(7) The management of building materials industry includes: the management of all parties in the building market, including owners, design, construction and supervision units; the administrative examination and approval of Shanghai building materials industry enterprises, engineering survey and engineering design enterprises' qualification applications, additions and upgrades; and the complaints, consultations and suggestions on the construction safety and civilized construction of construction sites and the management of building materials in construction sites.

which of 3, 12345 and 12319 works? Responsibilities:

(1) The 12345 hotline is classified and integrated into non-emergency government hotlines set up by various departments at all levels to provide business inquiries, consultation, complaints, help-seeking, public services, opinions and suggestions collection, opinion polls, etc. According to the requirements, submit the operation of the 12345 hotline and the handling of various departments, publicize it to the public through appropriate means, take the initiative to accept social supervision, and comprehensively use various methods such as system supervision, written supervision, special supervision and instruction supervision to urge and supervise the handling of the organizer. Through all-round supervision and various forms of supervision, all units are urged to perform their duties conscientiously and ensure that the masses demand that "everything is echoed and everything is implemented";

(2)12319 For general information, citizens can access their needed services, complaints and suggestions to the hotline center through 12319 telephone, fax and internet, and the reception staff of the center can directly communicate with the citizens according to the effective information stored in the center to solve the calls of the citizens. For the information that needs to be further implemented, after the hotline center accesses the relevant information of the citizens, according to the actual situation, after being processed by the service center, this information will be directly transmitted to the secondary network platform (including the competent department) of the relevant responsible unit and the relevant responsible unit or competent department through the hotline service network. Within the prescribed time limit, it will be solved by the secondary or tertiary network responsibility unit, and at the same time, it will be fed back to the hotline center through the hotline service network of the digital city management call center system, and then the hotline service center will pay a return visit to the citizens to ensure that the service is in place.

that's the introduction of 12345 and 12319. I hope the above content will be helpful to everyone.