2. Netease customer service hotline: Call Netease customer service hotline for consultation, and customer service staff will provide relevant help and guidance.
3. Online customer service: Find the online customer service option at the bottom of Netease official website, click to enter the online customer service page, and select the related questions of Netease service number for consultation.
4. Netease official social media: Log on to the commonly used social media platforms, such as Weibo and WeChat, search and pay attention to Netease official account, and leave messages and private messages under the account.