Hello, dear, the possible reasons are as follows: 1. The medical insurance bureau has not transferred money yet, because the monthly transfer time of the medical insurance bureau is different, so the medical insurance card may have no money just after it is activated, so just wait patiently;

2. If there is an error in the information docking between the unit and the medical insurance bureau, you can ask the person in charge of the unit or the insured person to bring the insured person's ID card, medical insurance card and other information to the local social security to inquire about the relevant procedures;

3. After the money in the personal account of the medical insurance card is used up, it will show that there is no money, but the money in the overall account can still be used. For example, the insured person can still use the medical insurance card for reimbursement and settlement when he has hospitalization medical expenses, but he can't pay directly with the personal account of the medical insurance card when he buys medicine at the pharmacy.