0510-81188228 is the external service telephone number of the traffic command center, the vehicle management office and the traffic police detachment, and they all answer calls from the masses 24 hours a day. The telephone service center operates 24 hours a day: during the working hours from 9: 00 a.m. to 6: 00 p.m., the operator of the telephone service center is responsible for answering incoming calls.

From 6: 00 pm to 22: 00 pm, the personnel on duty in each department of the command center detachment and the personnel on duty in the vehicle management office are responsible for answering; From 22: 00 p.m. to 9: 00 a.m., system voice messages will be recorded, which will be played back by the operator after work, and emergency help can be answered manually by the personnel on duty at night in the command center.

The telephone acceptance process mainly takes the following three forms:

1. The questions raised by the masses have been included in the knowledge base of the telephone service center, and the operator can answer them on the spot and fill in the computer worksheet at the acceptance.

2. If the questions raised by the masses are not included in the knowledge base of the telephone service center, the operator can't accept them on the spot, and the operator will fill in the work order and register it, and then transfer it to the relevant business department. The business department handles and responds to incoming calls as required within the specified time, and the handling situation is fed back to the telephone service center through the work order system.

3. When the system is busy or the voice message is not answered during non-working hours, the staff of the telephone service center will accept the message according to the post-event message, and the acceptance process will be carried out in the above two ways.