Pay attention to Item 7 of the appendix.

Urgent Notice on the Handling of the Renewal and Renewal of Basic Pension Insurance Relationships for Urban Enterprise Employees Social Insurance Center Letter [2010] No. 7 Provincial (autonomous regions and municipalities) social insurance agencies, Xinjiang Production and Construction Corps Social Insurance Fund Management Center:

Starting from January 1 this year, the new measures for the transfer and continuation of the basic pension insurance relationship for urban enterprise employees (hereinafter referred to as the transfer and continuation of the pension insurance relationship) will be officially implemented across the country.

Under the circumstances of tight time and heavy tasks, social security agencies at all levels have actively done relevant work, worked hard to implement policies in place, and achieved initial results.

Before the Spring Festival, we will usher in another peak in the transfer and renewal work. After the holiday, the "Two Sessions" will be held to further improve the transfer and renewal management services, effectively do good things well, and safeguard the rights and interests of insured persons and social stability.

, the relevant issues are urgently notified as follows: 1. Strictly implement policies and handling procedures.

Judging from the situation reported in some areas, whether the pension insurance relationship can be smoothly continued is one of the main concerns of migrant workers.

Therefore, social security agencies at all levels must carefully study the "Notice of the General Office of the State Council on Forwarding the Interim Measures for the Transfer and Continuation of Basic Pension Insurance Relationships for Urban Enterprise Employees of the Ministry of Human Resources and Social Security and the Ministry of Finance" (Guobanfa [2009] No. 66) and "

Regarding the implementation of the Notice on the Implementation of the Interim Measures for the Transfer and Continuation of Basic Pension Insurance Relationships for Urban Enterprise Employees forwarded by the General Office of the State Council (Ministry of Human Resources and Social Security [2009] No. 187), we must understand the spirit and safeguard the legitimate rights and interests of the insured persons and maintain social stability.

Set out, work hard to overcome difficulties, strictly abide by disciplines, and conscientiously implement them to ensure that they do not deviate or go out of shape during execution.

All localities must proceed from the overall situation of the work, effectively safeguard the authority of national policies, and do not allow any social security agency to refuse to renew the pension insurance relationship for eligible insured persons for any reason, nor may they transfer or renew the insured persons for any reason.

Barriers to the pension insurance relationship.

It is necessary to simplify and optimize business processes, improve work efficiency, implement the "three 15-day" work requirements, and fulfill the government's solemn commitment to society without delay or shirk.

2. Carry out publicity and explanation work conscientiously and meticulously.

All localities must follow the requirements of the "Notice on Printing and Distributing the Propaganda Outline on the Interim Measures for the Transfer and Continuation of Basic Pension Insurance Relationships for Urban Enterprise Employees" (Zhongxuanfa [2010] No. 3) recently issued by the Propaganda Department of the CPC Central Committee and the Ministry of Human Resources and Social Security.

Focusing on work, carry out extensive and in-depth publicity and explanation.

We must persist in targeting the grassroots, enterprises, and workers, strengthen the pertinence and popularity, and carry out various forms of publicity work.

It is necessary to formulate a Q&A format based on the key issues that insured persons are concerned about through simulated examples and other methods to facilitate staff to answer and explain.

Our center has drafted key points for answering key questions (see attachment) for reference by various places.

Each locality can make necessary additions, deletions and refinements according to the specific local conditions to meet the needs of local publicity and interpretation work.

Social security agencies must actively work with administrative departments to strengthen communication with the media, guide them to conduct positive publicity, and objectively reflect the situation.

Through all-round publicity and explanation, the majority of insured persons, especially migrant workers, can truly understand and understand the policy and the procedures and requirements for relationship renewal, so that they can feel at ease and feel at ease.

3. Ensure smooth communication channels for handling agencies.

In order to facilitate the renewal of pension insurance relationships between insured persons and handling agencies, last year our ministry established a centralized information database of contact information for social insurance handling agencies and published it to the public on the ministry and government website.

This is an important measure to ensure the smooth implementation of the pension insurance relationship renewal work, and is related to whether it can win the trust of the people.

According to reports from relevant parties, in some areas no one answered the phone or the reply was not serious or impatient, and there were even cases where the phone number was wrong and the contact could not be reached.

Social security agencies in various localities must attach great importance to this, clarify responsibilities, arrange for dedicated personnel to be on duty, and must not refuse or refuse to listen to consultation calls from insured persons, so as to ensure smooth communication channels.

Respond to callers enthusiastically in strict accordance with policies and procedures, and patiently answer relevant questions raised by callers.

All localities must follow the requirements of the "Notice on Reviewing the Contact Information of Social Insurance Agencies" (Hunan Social Insurance Center Letter [2009] No. 96), review and update relevant information in a timely manner, and telephone numbers must be changed in a timely manner.

Report to the Social Security Center of the Department to ensure the completeness and accuracy of the information.

The Social Security Center of the Ministry will conduct random inspections on the number of calls received in various places, report the inspection results nationwide, and criticize areas that do not perform well.

All provinces, autonomous regions and municipalities must also inspect and supervise the situation in their respective regions.

4. Strengthen staffing and training.

Solving the issue of pension insurance relationship transfer and continuation in accordance with new policy requirements will bring new pressure to the handling work.

Especially in areas where the employment of migrant workers is relatively concentrated, the workload of handling related business will increase significantly.

Social security agencies at all levels should promptly adjust and enrich their handling personnel according to new situations and new problems encountered, to ensure the smooth progress of transfer and continuation processing.

It is necessary to actively participate in business training organized by the ministry in order to accurately grasp policies and handling work requirements.