Now people's awareness of rights protection is getting stronger and stronger. When we encounter insurance disputes when buying insurance, we can also take reasonable measures to safeguard our rights and interests. Among them, China Banking and Insurance Regulatory Commission's complaint is a very effective method. The Bank of China Insurance Regulatory Commission is the abbreviation of the Bank of China Insurance Regulatory Commission. It is the regulator of banks and insurance companies. If we buy insurance benefits, we can complain.
12378 What if I can't get through?
12378 The working hours of the complaint hotline are 9:00- 17:00 on weekdays, and no one answers after working hours. And there are many consumers who call the hotline every day, so the line will be very busy. In this case, we can not only call the hotline to complain, but also state our requirements and complaints by email. Prepare personal identification documents and complaint materials and submit them to the Bank of China Insurance Regulatory Commission. Upon receipt, China Banking Insurance Regulatory Commission will contact you to verify the situation. If the situation is true, the insurance company will be ordered to handle it.
Responsibilities of China Banking Regulatory Commission:
(a) to implement unified supervision and management of the banking and insurance industry in the country according to law, safeguard the legitimate and steady operation of the banking and insurance industries, and exercise vertical leadership over the dispatched offices.
(two) a systematic study of the reform, opening up and supervision of the banking and insurance industries. Participate in the formulation of strategic plans for the reform and development of the financial industry, and participate in the drafting of important laws and regulations on banking and insurance, as well as basic systems such as prudential supervision and financial consumer protection. Draft other banking and insurance laws and regulations, and put forward suggestions for formulation and revision.
(3) Formulating rules for prudential supervision and behavior supervision of banking and insurance industries according to the basic systems of prudential supervision and financial consumer protection. Formulate the operating rules and supervision rules of various institutions such as microfinance companies, financing guarantee companies, pawn shops, financial leasing companies, commercial factoring companies and local asset management companies. Formulate a supervision system for the business activities of information intermediaries in peer-to-peer lending.
(four) in accordance with the provisions of laws and regulations, the implementation of access management of banks, insurance institutions and their business scope, audit the qualifications of senior managers. Formulate behavioral management norms for employees in the banking and insurance industries.
(5) To supervise the corporate governance, risk management, internal control, capital adequacy ratio, solvency, business practices and information disclosure of banks and insurance institutions.
(6) Conduct on-site inspection and off-site supervision of banks and insurance institutions, conduct risk compliance assessment, protect the legitimate rights and interests of financial consumers, and investigate and deal with illegal acts according to law.
Implement unified supervision and management of the banking and insurance industries in accordance with the law, safeguard their legitimate and steady operations, prevent and resolve financial risks, protect the legitimate rights and interests of financial consumers and maintain financial stability.