The achievements of Public Offering of Fund's manager investor protection summarized in Public Offering of Fund Manager Evaluation Report mainly include:
First, adhere to the obligation of good faith to ensure the fairness of transactions and the safety of fund property. Good compliance management level of fund managers is the basis for protecting investors, and it is also an important performance of fulfilling fiduciary responsibilities. According to the information in the 20 17 annual report of the Fund, there is no abnormal trading behavior that leads to unfair trading and interest transfer in the public offering of the Fund, and the managers of the public offering of the Fund are not involved in relevant lawsuits for infringing the interests of investors. There are no abnormal records reflecting the financial status of the fund in the audit report and custody report.
Second, the main senior managers maintain good stability. In 20 17, the chairman and general manager of 83 Public Offering of Fund managers remained unchanged, accounting for 73.45%; There are 15 managers who change once, accounting for13.28%; 13 managers have changed twice, accounting for11.50%; Only two managers changed three times, accounting for 1.77%.
Third, the changes of fund managers have improved in the past two years. The overall change rate of fund managers in 20 15 years (the ratio of the number of fund managers changed in that year to the average number of funds in the main code) was 0.36, while the evaluation results in 20 16 and 20 17 years showed that the overall change rate of fund managers decreased to 0.2 1 and 0.23 respectively. The fourth is to fully ensure the accuracy and fairness of fund net value accounting. In 20 17, only three fund products made mistakes in the valuation of fund share net value, and all of them were corrected in time. The manager of Public Offering of Fund has no abnormal deviation from the monetary fund.
Fifth, more than 60% of Public Offering of Fund products outperformed the benchmark. As a financial product that pursues relative returns, whether the net growth rate of Public Offering of Fund can exceed the performance comparison benchmark is an important reference to measure the protection of investors' income rights by Public Offering of Fund managers. The results show that * * of the 53 14 fund products that participated in the statistics, 343 1 fund outperformed the performance benchmark in 20 17, accounting for 64.56%.
Sixth, the customer satisfaction of investment and teaching activities is high. Investor education is the starting point of investor protection, which helps investors to cultivate rational and healthy investment ideas. In 20 17, 40.2 1% of investors expressed "very satisfied" with the educational activities carried out by the administrators in Public Offering of Fund, and 32.88% expressed "satisfied", accounting for 73.09% in total.
Seventh, the smoothness of customer service calls has been further improved, and the answering rate is close to 90%. Managers in Public Offering of Fund keep the customer service phone open and answer investors' questions through the customer service phone, which is the performance of actively serving investors. 20 17 telephone survey shows that the overall answering rate of customer service calls of managers in Public Offering of Fund is 88.56%, up by 8 percentage points year-on-year. After answering the phone, the customer service staff can effectively answer questions and basically maintain a friendly attitude.
Eighth, the timeliness of complaint handling and customer satisfaction are better. Timely and effective handling of customer complaints is the last barrier for Public Offering of Fund managers to protect investors' rights and interests. According to the hotline data of 12386, in 20 17, the public offering manager of the fund * * * accepted 636 complaints and solved 636 complaints, with a complaint handling rate of 100%. According to the subjective evaluation of investors, 36. 13% of investors expressed "great satisfaction" and 35.24% expressed "satisfaction", accounting for 7 1.37% of the total.
The Evaluation Report of Public Offering Fund Managers found that the investor protection work of public offering fund managers still needs to be improved in the following aspects:
First of all, the responsibility of appropriateness management needs to be further strengthened. According to the subjective evaluation results of 20 17 investors, individual managers have problems in improper or missing performance of their appropriateness management obligations, so it is necessary to intensify efforts to implement the appropriateness management system and make detailed efforts in investor classification, fund product classification and appropriateness matching.
Second, the protection of investors' right to know needs to be improved. In 20 17, 30% of investors expressed dissatisfaction with the managers in Public Offering of Fund in terms of risk notification, key information tips and product promotion. At the same time, the data of hotline 12386 shows that some Public Offering of Fund managers are still complained by customers for improper publicity.