when Taobao merchants receive buyers' orders in the background and deliver goods, remember to verify the exact quantity of goods to avoid missing delivery. If it is missed, it is necessary to negotiate and communicate with the buyer. Is there any compensation for the missing parts of Taobao? If the customer's rights and interests are damaged by the courier company's omission, the customer may ask the courier company that actually provides the service to give corresponding compensation. "Provisional Regulations on Express Delivery" Article 19 Two or more enterprises engaged in express delivery business may use a unified trademark, shop name or express waybill to operate express delivery business. The enterprises engaged in express delivery business as mentioned in the preceding paragraph shall sign a written agreement to clarify their respective rights and obligations, abide by the same service agreement, implement unified management in terms of service quality, safety and security, business processes, etc., and provide users with unified express tracking inquiry and complaint handling services. If the legitimate rights and interests of users are damaged due to the delay, loss, damage or shortage of internal parts of express mail, users may demand compensation from the enterprise to which the trademark, name or express waybill belongs, or from the enterprise that actually provides express service. What are the compensation rules for missed delivery? First, if the merchant fails to fulfill its promise due to wrong delivery or missed delivery, and fails to deliver goods or replenish goods in time, it will be punished by Tmall, and the buyer must be compensated according to 3% of the paid price (excluding postage) (the maximum amount of each payment shall not exceed 5 yuan), and the liquidated damages will be paid in the form of Tmall points. If Tmall sends the wrong goods and misses the delivery, the merchant's responsibility will cause the freight to be borne by the merchant. 2. Legal basis: Article 24 of the Law on the Protection of Consumers' Rights and Interests: If the goods or services provided by operators do not meet the quality requirements, consumers may return them according to the provisions of the state and the agreement of the parties concerned, or require the operators to fulfill the obligations of replacement and repair. If there is no state regulation and agreement with the parties concerned, consumers can return the goods within seven days from the date of receipt. After seven days, consumers can return the goods in time if they meet the statutory conditions for termination of the contract. If they do not meet the statutory conditions for termination of the contract, they can ask the operators to fulfill their obligations such as replacement and repair. Where goods are returned, replaced or repaired in accordance with the provisions of the preceding paragraph, the operator shall bear the necessary expenses such as transportation. Generally speaking, if the buyer's rights and interests are damaged due to the seller's missing delivery, then he can apply for compensation. Of course, Taobao merchants leak goods, and buyers should give feedback to the merchants and negotiate at the first time.