Proof of purchase will be provided and the courier company will compensate according to the price.

In the "Express Waybill Contract Terms" on the back of a Shenzhen express company's waybill, "If the sender does not choose to insure the price, the company's monthly payment limit for customers will not exceed nine times. Non-monthly settlement customers shall compensate for the actual value of the lost consignment within a limit of no more than seven times."

In terms of the instructions for using the EMS domestic express mail service, if uninsured mail is lost, damaged or short, compensation will be based on the actual loss value, but the maximum will not exceed three times the paid rate.

Unified standards:

After the implementation of the national standard "Express Waybill", the waybills of previously different express logistics companies will appear with the same face. In particular, the clauses on responsibilities and obligations on the back of the waybill will be unified across the country on a more standardized, fair and reasonable basis, and the compensation standards that one express company has the final say may come to an end.

In May 2012, relevant departments also announced the implementation of the national standard for "Express Service", which covers the collection and delivery, internal processing, delivery, inquiries, complaints and appeals, compensation, exceptions, etc. detailed provisions.

In the compensation column that consumers are concerned about, there are corresponding compensation requirements for express delivery delays, loss, damage, and inconsistent internal parts. For example, if the express package is lost, the service fee should be waived.

In addition, for express shipments that are not insured, compensation will be provided in accordance with the "Postal Law of the People's Republic of China", the "Contract Law of the People's Republic of China" and other relevant laws. If other losses are caused to the user, compensation shall be made in accordance with relevant civil laws and regulations.

Reference for the above content? Baidu Encyclopedia - National Standard for Express Waybills