1. The 12329 housing provident fund hotline is a local fixed telephone number. For long-distance calls, you need to dial the long-distance area code before this number.

Communication fee standards are implemented in accordance with relevant regulations of the Ministry of Industry and Information Technology, and information service fees are exempted.

[1] 2. All localities should build the 12329 housing provident fund hotline in accordance with the requirements of the "12329 Housing Provident Fund Hotline Service Guidelines" (hereinafter referred to as the "Service Guidelines") on the basis of making full use of existing resources and reducing duplication of investment.

After the 12329 number is activated, other hotline numbers should be stopped and notified to the public in a timely manner.

3. The 12329 housing provident fund hotline mainly provides basic services such as business consultation, complaints and suggestions, and return visits and surveys through artificial voice. It also provides expanded services such as business guides, business inquiries, and business acceptance through artificial voice and self-service voice based on local actual conditions.

.

4. The construction model of the 12329 housing provident fund hotline is divided into two types: independent self-construction and service outsourcing.

In the independent self-construction model, the Urban Housing Provident Fund Management Center (hereinafter referred to as the Provident Fund Center) organizes and builds the hotline platform on its own and is responsible for daily operations; in the service outsourcing model, the Provident Fund Center entrusts an outsourcing service provider to be responsible for the construction and operation of the hotline.

All localities should choose construction models based on local realities and encourage the use of service outsourcing models.

In areas where conditions permit, hotline construction and operation can break geographical boundaries and achieve moderate regional concentration.