Maybe the correct charging method was not selected. For example, your fund share is the back-end charging mode, but you didn't choose or choose the front-end charging mode when you redeemed it, and your fund share is 0. Therefore, you must choose the correct charging method to inquire about the fund shares you hold and then handle the redemption business.

Redemption, also known as repurchase, is aimed at open-end funds. Investors directly or through an agency request the fund management company to withdraw part or all of the investment from the fund and remit the repurchase money to the investor's account. People usually refer to funds mainly as securities investment funds.