The platform displays the following reasons for failure to load user information:

1. Account number or password is wrong: please confirm whether the account number and password are entered correctly, and pay attention to case and special characters.

2. Network problem: Please check whether the network connection is normal and try to reconnect or change the network environment.

3. System maintenance: Sometimes the securities business platform will upgrade or maintain the system, resulting in temporary inability to log in.

4. The account is locked or cancelled: if the account violates the rules or has not been used for a long time, it may be locked or cancelled.