Personal Work Summary of Bank Tellers120 _ _ _ _ _ _ _ _ The work summary is as follows:
First, work performance
In 20___ years, I worked hard, completed my work tasks in an all-round way and achieved good results. In addition to completing the work of the front desk teller, we used every opportunity to sell bank wealth management products, and * * * sold bank wealth management products of RMB million, including RMB million for funds, RMB million for insurance and RMB million for bank cards.
Second, study hard to improve political and ideological awareness and professional work level.
In 20___ _, seriously study the Party's theory, improve political and ideological consciousness, keep in line with the bank ideologically, strengthen ideals and beliefs, establish a correct world outlook, outlook on life and values, establish the idea of serving customers wholeheartedly and make selfless contributions.
In addition to studying political theory at work, we should focus on studying the bank's various systems, work disciplines and financial management business knowledge, so as to learn deeply, master it in our minds and apply it to practical work, laying a solid foundation for doing our job well.
Through the study, I am familiar with and mastered the basic knowledge and skills of the bank's various systems, work disciplines and financial management business, enhanced the ability and level of performing post responsibilities, kept pace with the times, enhanced the overall awareness, and was able to better implement it in combination with the actual situation, completed various tasks assigned by the bank, and achieved good results.
Third, establish a sense of service and do a good job in service.
As a front-line teller, the key to doing a good job is to establish a sense of service, do a good job, and get customer satisfaction, so as to enhance the bank's taste and image and promote the development of banking business. To this end, I love my job, fulfill my duties, bear hardships first and do a good job in customer service. Focus on three aspects of work:
1, straighten the position
Do a good job in service, eliminate their ideological slack and deficiencies, completely update their concepts, consciously regulate their behavior, and conscientiously implement various service measures of banks.
2. Skilled business skills
Take business technology and proficiency as the measure of service level, practice basic skills hard, speed up business handling, avoid mistakes and grasp quality.
3. Try to learn new business knowledge.
Master the knowledge and skills necessary to do a good job in banking, especially the knowledge of wealth management products, so as to lay a foundation for expanding business scope and creating good economic benefits.
For 20 years, I worked hard. Although I have greatly improved my political thoughts and professional knowledge, and achieved good results in my professional work, compared with the requirements of banks and the hopes of customers, I still need to continue to work hard and improve.
Summary of personal work of bank teller Fan Wener When the calendar was torn off page by page, only the last page was left, and a year passed unconsciously and quietly. This year, we drew the sky with a computer keyboard and pulled out 10,000 stars with abacus beads. We keep a happiness, a persistence and a harvest. Keep accounts, settle accounts, issue subpoenas, write account books and make statements every day; Although there are no outstanding achievements and earth-shattering undertakings, we are loyal to our duties.
Over the past year, we have outlined the trajectory of life with this plain life and plain work, and gained the joy of harvest. In the past year, there was a lot of work worth summarizing:
I. Ideological and political aspects
Over the past year, I have persisted in studying various financial laws and regulations. Through continuous study, my ideological and theoretical accomplishment has been further improved, and I have firmly established my outlook on life and values of serving the people wholeheartedly. Diligence and professional ethics are the guarantee for the smooth development and ultimate success of every job.
Over the past year, I have consciously practiced the purpose of serving agriculture, rural areas and farmers, completed every task with full enthusiasm and enthusiasm, strictly abided by various financial laws and regulations and various rules and regulations of the unit, conscientiously fulfilled the responsibilities of "three irons, three chemicals", consciously operated by the rules, United comrades in daily life, and consciously resisted the erosion of various unhealthy trends.
Second, the main work
In 20___, my job was mainly to be a comprehensive teller. First of all, in terms of business knowledge and working ability, I can constantly learn and accumulate experience. Through my own efforts, I have a strong working ability and can calmly receive the consultation of depositors.
In business skills, organization and management, comprehensive analysis ability, coordination ability, writing and language expression ability, etc. , has been greatly improved. In the work, according to the operation rules of the business, taking the customer demand as the center, the most convenient and feasible methods are applied to the business operation.
Secondly, in terms of work attitude and hard work. I love my job, can treat every task correctly and seriously, flexibly reflect the financial policies and spirit of the party and the country in my work, take the initiative in my work, actively participate in various business trainings organized by the unit, earnestly abide by the rules and regulations of the regional bank, ensure attendance and make effective use of working hours. I use strict rules and regulations to restrain myself and improve myself.
By studying the internal control system, the management of all aspects of business has been further improved. As the division of X-ray becomes more and more detailed, the division of labor of our counter staff becomes more and more detailed. In this year's work, I have made substantial learning and progress, and my business operation is more rigorous.
Establish customer information; Open a personal settlement account; For large cash withdrawal, I strictly follow the requirements of my superiors and the People's Bank of China, asking customers to provide relevant procedures and collect the required information; In the settlement, I strictly abide by the settlement system, so that "whoever puts money into his account, who controls it, the bank does not advance it"; In accounting, I adhere to the accounting system of "five without six in one" and earnestly perform the duties of a bookkeeper.
Third, in terms of quantity, quality, benefit and contribution, we can finish the established tasks in time and achieve the expected results. In our daily work, we can complete the tasks assigned by the bank with good quality and quantity, and we can also complete the tasks assigned by the sales department with good quality and quantity. At the same time, I also learned a lot of knowledge and exercised myself at work. After a year's unremitting efforts, I have made great progress in my work and made due contributions to the development of the business department of Shaanxi County Branch.
Three. Existing shortcomings and future plans
In one year's work, although there have been some progress and achievements, there are still some shortcomings in some aspects. For example, there are not many creative work ideas, and individual work is not perfect. You need to continue to learn more business knowledge and common sense of life to expand your knowledge.
This needs to be improved in the future work, because now I have changed my job. Facing the new job and the increasingly updated business, only by continuous learning and improvement can I keep up with the development of ABC.
Say goodbye to the old and welcome the new, and think about the present. Over the past year, all the work has been carried out solidly and effectively, laying a solid foundation for my future work. In the new year, I will seize the opportunity, advance with victory, strive to create a scene full of vitality and the flavor of the times, and promote all my work in by going up one flight of stairs.
Summary of personal work of bank tellers In the past 20 years, under the correct leadership of the bank, I have strengthened my study, corrected my work attitude, worked hard in my post according to the bank's work requirements, served customers sincerely, and completed my work tasks well and achieved certain results. The work in the past 20 years is summarized as follows:
First, complete the task and get good grades.
In 20 years, as a front-line teller, I set my task as two aspects, one is to do a good job as a teller at the front desk, and the other is to actively sell bank wealth management products. In the work of the front desk teller, I am careful, legal and legal, and basically achieve zero violations and zero errors; In the sales of bank wealth management products, I actively promote and strongly recommend * * * to sell bank wealth management products with RMB _ _ _ _, including RMB _ _ _ _ _ _.
Second, actively expand business and do a good job of new and old customers.
I always set up the concept of customer first in my work. While doing a good job as a front desk teller, don't forget to actively sell bank wealth management products and expand the space of bank wealth management products with customers as the center. In order to attract new and old customers to buy bank wealth management products, we are anxious about customers' needs, think about customers' thoughts, impress new customers with details, and protect old customers with true feelings, and achieved good results.
In the process of serving old customers, I carefully introduce relationship marketing, so that old customers can maintain enough confidence and goodwill in our services and products, consolidate their loyalty, encourage old customers to keep buying, and always keep the consistency of information coordination with banks, so as to achieve a win-win situation for both banks and customers.
I also use the relationship between old customers to introduce new customers, and take old customers as the chain to drive new customers, thus expanding the sales of bank wealth management products, so that I can not only complete the sales task of bank wealth management products, but also promote the improvement of bank economic benefits.
Third, establish a sense of service and sincerely serve customers.
In my daily work as a front-line teller, I keep the spirit of seeking truth from facts, seeking truth from facts and being pragmatic, perform my duties in good faith, treat customers honestly, provide caring services and enhance my appeal to customers. Put the true feelings into the words and deeds of customers, adhere to the people-oriented, customer-oriented, all for customers, smile seriously, understand and be more enthusiastic in the service process; Start with a smile, always give customers a bright smile, treat customers as friends in good faith, serve with heart, and solve problems for customers; Always adhere to customer-centric, adhere to the interests of customers as the first consideration, sincerely display our high-quality service image, realize sincere service and unlimited care, provide value-added services and care for different customers, and improve customer loyalty.
On 20___ _, I will conscientiously do a good job as a front desk teller according to the requirements of the bank, actively sell bank wealth management products, complete the task, achieve good results, and obviously improve the service attitude and organizational discipline. On the basis of my achievements, I will continue to strengthen my study, improve my work skills and service level, work harder and harder, do my job well, create excellent work performance, and make my due efforts and contributions to the sound and rapid development of the bank.
Bank teller Fan Wen's personal work summary 4 Time flies. In a blink of an eye, 20___ years are drawing to a close. Looking back on this year's work, under the correct leadership of the leaders, I seriously organized and studied and implemented the spirit of the party's meeting, and my ideological quality, professional ability and comprehensive quality have been greatly improved. Personally, I have made great progress and gained a lot. As a bank teller, I have seriously accumulated my daily work experience and devoted myself to learning new business skills, thus making my due contribution to the development of our bank. The personal work summary report for this year is as follows:
First, persist in studying and constantly improve political and ideological quality and work ability.
If you learn, you will make progress; If you don't learn, you will drop out. The times require us to keep pace with the times, study hard, learn the ability to work, the driving force for progress, and the vitality for innovation. My working principle is "do what you do, love what you do, be proficient in what you do, be diligent and practical", which makes me pay more attention to strengthening theoretical study. Through studying, I have further strengthened my political acumen, kept a clear head and stood firm in the face of specific things, put the collective interests first and the individuals second, and my thoughts are gradually maturing. Actively learn from leaders and colleagues around you in life, improve your communication skills, and gradually solve and think about problems.
Second, earnestly perform their duties and strive to complete various tasks.
Since my work, I have resolutely obeyed the arrangement of the organization and leadership, overcome all kinds of difficulties, worked diligently and successfully completed all tasks.
(a) be conscientious and fulfill their duties. I usually take the initiative to pick up and drop off money. At work, I feel that I have many aspects to learn and strengthen. Therefore, at the beginning of my work, in addition to studying our relevant business operation books carefully, I also humbly asked other colleagues around me about the problems encountered in handling business. Make more use of the rest time to learn the business of other counters, so that I can master the comprehensive banking business as soon as possible and improve my professional quality. Through the usual accumulation, when I transferred from the original savings counter to the company's business, I could quickly adapt to the new job and greatly reduced the transition time. At the same time, I also practice business skills such as operating system, so that I can provide customers with high-quality, efficient and fast services. In my future work, I will continue to maintain a positive learning attitude and innovative consciousness, and at the same time humbly ask other colleagues for experience, so as to adapt myself to this position as soon as possible and live up to the expectations of the leaders.
(two) grasp the overall concept, actively support and cooperate with the unit leaders to carry out various work. Conscientiously implement the work requirements of the sub-branch and complete the tasks assigned by the superior with good quality and quantity; Strengthen management, do a good job of unity and rally morale; Actively participate in the formulation of various plans and plans, do a good job in analysis and prediction, put forward reasonable suggestions, make accurate decisions, and promote the healthy, sustained and rapid development of various banking businesses. Earnestly perform their duties and give full play to the role of leading tellers. First of all, it is necessary to reasonably arrange the cash business of the counter staff, fully mobilize the enthusiasm of all employees, and establish a post responsibility system and work quality assessment system with "clear division of labor and consistent powers and responsibilities". Create a good learning atmosphere, organize internal employees to learn business knowledge, rules and regulations, policies and regulations, and carry out various forms of on-the-job training to improve the professional quality of internal employees.
(3) Do a good job in the standardized operation of business and the inspection and implementation of various internal control management measures. Bank settlement business is a high-risk part, and the internal control construction of settlement business should be placed in an extremely important position. Starting with standardizing the counter operation of settlement business and strengthening management, we should do a good job of leading tellers' immediate, regular and irregular self-inspection, and strive to eliminate all kinds of potential risks and ensure that the risks in settlement links are minimized. Do a good job in self-discipline supervision of key businesses, key links and key time periods, urge and correct problems immediately when found, and actively cooperate with the supervision and guidance of higher authorities.
(4) Improve the service concept and comprehensively improve the standard service level. Service is the lifeline of banks. Every employee agrees with this concept and is aware of it, which promotes the deep-level, high-level and all-round development of services and enhances the competitiveness of the Bank among peers. Standardized service is also a manifestation of active marketing. Improve the service quality and provide customers with better and more distinctive services than other banks, so as to safeguard customer resources.
In short, although some achievements have been made in the work, there is still a certain distance from the requirements of excellent bank tellers. In the future work, I will further improve and upgrade myself, give full play to my special skills, give full play to my subjective initiative and work enthusiasm, coordinate the relations in all aspects, and give full play to my greatest work potential.
Summary of personal work of bank tellers model essay 5 20 _ _ is a year of great significance, and it is a year in which I have made continuous progress and thrived. It was a year when I joined the big family of xx Bank and changed from a new employee to an old employee. It was a year when my work, study and thoughts gradually matured.
Among the employees of xx Bank, the tellers are directly facing the customers, and the counter is the window to show the image of xx Bank. Tellers should be skilled in operation, enthusiastic in service, and use every bit of thoughtful service day after day to let customers feel the sincerity of our bank and the warmth of doing business here. This kind of work may be busy and monotonous, but it is also extraordinary. In this regard, I always cherish the yearning and pursuit of financial career, and face the work with full enthusiasm and positive working attitude. And always ask yourself to do:
First, master excellent business skills and never relax business study.
Ask experienced old employees with an open mind, take the initiative to learn new business, take an active part in exams, actively learn the operation of various products and equipment of our bank in combination with your hobbies, and learn information technology knowledge extensively. Because only in this way can we keep pace with the times, constantly adapt to the needs of the new working environment and do this job well. As a comprehensive teller, he is busy with his work, and needs to hold several positions together with other colleagues, including front desk teller, atm administrator, password keeper, keeping and sorting out the registration form of large cash payment register, treasury collection office, assisting in the delivery of tax stamps, managing seal cards, etc. I am eager for customers to actively learn and master our online banking, solve various problems for customers, and continue to take and pass the banking and securities exams. These affairs and work have enriched me. But I will continue to work hard in the future, and the customer service itself is insufficient. For example, work should be more organized, pay attention to improving the ability of communication and coordination with people, and strive to correct the shortcomings of carelessness.
Second, I always ask myself to maintain good professional ethics, abide by national laws and regulations, and abide by various rules and regulations of the bank.
As a * * * party member, I constantly improve my party spirit, seriously listen to and learn from the advanced deeds of Comrade Wu Peng, and learn from his excellent qualities of selfless dedication and silent persistence. At the same time, keep in mind the inculcation of leaders at all levels, purify your circle of friends, and make more positive people.
Third, I always ask myself to cultivate harmonious interpersonal relationships and get along well with my colleagues.
With the purpose of earnestly completing all the work, I am not afraid of hardship or fatigue, regardless of personal gains or losses. I need my colleagues to do their best to help me and work overtime to finish the work. I will definitely finish it until the last minute. As gay men and young people, we have the obligation to do more, give full play to our advantages and help others to be happy.
Fourth, we should always adhere to a clear sense of self and accept criticism from others with an open mind.
In the past year, although I have made some progress, I always understand that I still have many shortcomings and should continue to work hard. Many colleagues and experienced old employees have given me great help. While giving me affirmation, they also put forward pertinent suggestions, such as being more organized at work, improving the ability of communication and coordination with others, and sometimes being careless. In this regard, I sincerely thank the leaders and colleagues who have provided me with useful help. It is your concern that makes me walk more steadily in my work and life.
A new year, a new beginning, summing up the past is to look forward to the future better. We should strive to improve ourselves in 20 years and strive for greater progress on the basis of 20 years. I wish all leaders and colleagues success in their work and greater achievements. I wish xx Bank a stable and healthy development, which is the common wish of all X pedestrians.
Summary of personal work of bank tellers Model essay 6 Time flies, time flies. In the busy and fulfilling work, we spent 20 _ _ years with extraordinary income. It is gratifying to look back on the work of this year. Under the leadership of leaders at all levels of the sub-branch, under the guidance of the president of the sub-branch, and with the joint efforts of colleagues, we have earnestly studied business knowledge, improved various business skills, earnestly performed our duties, always kept in mind the internal control system, successfully completed various work indicators throughout the year, and improved our ideological awareness, professional quality, operational skills and quality service level. The work of one year is summarized as follows:
I. Main job information and responsibilities
He joined the company in June, 20 _ _ _, and served as the chief teller. On weekdays, we mainly deal with private affairs and public affairs. Seemingly simple operation, but you need to accumulate and learn more operation processes on weekdays, update them day by day, and treat the occurrence and audit of every business with concentration, care and patience, especially for business. A month's check processing capacity is relatively large. In order to reduce the refund rate and improve my level of handling the company's business, I insist on carefully reviewing all the elements of each bill and strictly require myself and my customers to fill in the specifications with high standards. The internal control system is also kept in mind when every business happens, the seven-step service process is generous and decent, and all policies are put in place.
Second, my harvest and growth.
I am very happy that I can join the rural commercial bank and become a member of it. In my nearly one year's work, my values and outlook on life have changed greatly. She convinced me that anything is possible in life, as long as I am willing to work hard. Of course, only by contributing to the enterprise can we realize our own value. First of all, in a working group, everyone should unite, help each other and make progress together, because unity is the premise of mutual benefit. Secondly, it is the basic requirement to do your own job well. As a teller, you should know what you should and shouldn't do, be independent and have courage. In addition, customers are the main body of our development, and it is our duty to serve customers well. Studying customers can help us understand their business needs, strive to satisfy every customer and safeguard every customer through our own efforts. Of course, after getting familiar with the business and understanding the internal control of the enterprise, it is our duty to make constructive suggestions on some potential loopholes or development of the enterprise, which is also a good contribution to the enterprise.
In the increasingly fierce market competition, while having enthusiastic service attitude and skilled business potential, we must constantly learn and improve our potential level in all aspects in order to bring more efficient and better service to our customers. All kinds of training and skill assessment organized by our bank have provided a strong guarantee for me to improve my business skills as soon as possible. I always take part in all kinds of training with my heart, insist on listening to lectures carefully, and strive to improve my business potential by combining the rules and regulations and laws and regulations I usually study. Through a period of work, I deeply realized that banking is a high-risk industry, and every little detail and element should be paid attention to when handling every business. It can be a check, signature, guest signature, handprint, registration and transaction code. A business may involve many details. If you are not careful and don't think about it, there may be risks, such as lending. The details are not trifling, and need to be taken seriously. Grasping every pass is to control the risks of our bank and to be responsible for ourselves.
Third, the existing shortcomings and the direction of efforts
Looking back on the work in the past 20 years, although all the work has been carried out smoothly, we know that we still have shortcomings and need further improvement.
First, the study is not strong enough. In the new economic era based on information technology, new situations and new problems emerge one after another, and new knowledge and new science are constantly coming out. It is urgent to meet the severe challenges and speed up the pace of learning. I always believe that opportunities are reserved for those who are prepared, so after work, I am still preparing for obtaining certificates such as fund sales qualification and intermediate accounting title.
Second, personal emotional control is not good.
In view of the above problems, the direction of future efforts is:
First, strengthen theoretical study and further improve their own quality.
Second, change the work style, strive to overcome their negative emotions, improve the quality and efficiency of work with full working conditions, and cooperate with leaders and colleagues to do a better job.
Four. Outlook for the new year
Qu Yuan has a famous saying: "The road is long, but it's Xiu Yuan, so I will go up and down for it." . The financial industry still has a long way to go. I firmly believe that because of my love for the financial industry and the professional knowledge I have learned, I will closely combine my personal ideal with the development of the enterprise and give full play to my work intention, creativity and initiative. I will finally realize my personal value and move towards a better tomorrow with our Chongqing Rural Commercial Bank.