Tesla, which sells well in the European market, seems that the satisfaction of after-sales service cannot be directly proportional to sales; There is no other reason. A few days ago, Dutch 100 car owners collectively filed a lawsuit against Tesla. The reason is that logistics maintenance has kept them waiting for too long?

▲ This class action lawsuit was initiated by an organization called "Netherlands Tesla Claims Foundation".

Even if it has become an emerging electric vehicle force in the European market, logistics maintenance services and hardware facilities seem to be difficult to cope with the increasing number of car owners year by year; A few days ago, there were more than 100 Tesla owners in the Netherlands, and an organization called the Dutch Tesla Claims Foundation planned to launch a class action lawsuit against Tesla.

Foundation spokesperson Siegel? Surbir said that Tesla constantly claims that its new car can greatly save the cost of follow-up maintenance and has a complete logistics service system; But after buying a car, the car owners discovered that this is not the case at all; Many car owners report that the new car they just started is not only full of problems, but also unable to contact the original Tesla factory in real time, let alone go back to the factory for maintenance.

▲ In the Netherlands, it takes an average of one month to return to the factory for maintenance.

Siegel? Surbir also said that although Tesla provided an online booking service for returning apps, local car owners had to wait an average of one month before returning to the factory for maintenance. Even if the car has problems during the warranty period, the original factory will still ask the owner for high maintenance fees through various excuses, and all kinds of performances make the local Dutch car owners feel quite dissatisfied.

Embarrassed, 100 new Tesla cars owned by Dutch car owners all have different degrees of problems, such as abnormal driving noise, paint peeling, roof water seepage, door switch failure and so on. In the case of disputes over the quality of new cars and logistics maintenance services, this group of car owners decided to "bear with it" and seek the most reasonable compensation from Tesla in the form of group litigation.

This article comes from car home, the author of the car manufacturer, and does not represent car home's position.