The reservation process for the Harbin Citizen Building is as follows:

1. Download and install the "e Ice City" government service APP on your mobile phone, or search the "e Ice City" applet on WeChat to register with your real name ;

2. Find and click "Approve Reservation", select "Citizen Building", select the matters that need to be reserved, check the time period and reservation quota, submit the reservation information, obtain the reservation QR code, and the reservation is successful. Service appointments can be made one week in advance;

3. Use the QR code on your mobile phone to make an appointment, go to the comprehensive window reception area on the third floor of the Citizen Building, scan the code on the call machine device to get the number, and there will be staff to guide you. Corresponding service window.

Other precautions for making an appointment at the Harbin Citizen Building are as follows:

1. Whether you need to go to the Citizen Building for government services, you need to pay attention to the Heilongjiang Government Service Network Harbin Station or "e Ice City" Government Affairs Service APP, please operate according to the official service guide provided;

2. During the same period, you cannot make multiple reservations for the same government service matter. If you are unable to go according to the agreed time after making an appointment, you need to cancel the appointment in advance to avoid no-shows;

3. If the clerk fails to make appointments three times, it will affect the clerk's future submission at the comprehensive window of the Citizen Building Application for appointment service;

4. When entering the Civic Building, you need to wear a mask correctly, take a temperature measurement, and show your health code and itinerary code.

The Harbin Municipal Government Administrative Service Center was established on July 1, 2004. Its original office address is located at No. 296 Xinyang Road, Daoli District, with an office area of ??3,200 square meters. Over the past 10 years, the Administrative Service Center has handled 1.358 million examination and approval service projects, with a completion rate of 100%; it has collected 66.5 billion yuan in administrative fees and government funds. Due to the small size of the original office space and incomplete functions, it was unable to meet the needs for examination and approval services, which seriously restricted the innovative development of the administrative service center and the deepening of the reform process of the administrative examination and approval system. The Municipal Party Committee and Municipal Government decided to build a "Citizen Building" for this purpose and listed it as a major project in the city. The civil construction of the "Citizen Building" started on September 18, 2014, marking the official launch of the project construction.

Legal basis

"People's Republic of China and Civil Code"

Article 495: Where the parties agree to conclude a contract within a certain period of time in the future Subscription books, order books, reservation books, etc. constitute an appointment contract.

If one party fails to perform its contractual obligations as stipulated in the reservation contract, the other party may request that it bear liability for breach of contract. Article 500 If the parties involved in any of the following circumstances cause losses to the other party during the process of concluding a contract, they shall be liable for compensation: (1) Negotiating in bad faith under the guise of concluding a contract;

(2) Deliberately concealing important facts related to the conclusion of the contract or providing false information;

(3) Other behaviors that violate the principle of good faith.