Legal provisions on customized products:

If the goods or services provided by the operator do not meet the quality requirements, consumers may return the goods in accordance with national regulations and the agreement of the parties, or require the operator to perform Obligations such as replacement and repair. In the absence of national regulations and agreement between the parties, consumers may return goods within seven days from the date of receipt; if the statutory conditions for contract termination are met after seven days, consumers may return goods in a timely manner; if the statutory conditions for contract termination are not met, consumers may require the operator to perform Obligations such as replacement and repair. If returns, replacements or repairs are carried out in accordance with the provisions of the preceding paragraph, the operator shall bear the necessary expenses such as transportation. Among them, if there are no national regulations and no agreement between the parties, consumers can return the goods within seven days from the date of receipt.

Are customized items infringing?

If the limited object is a commodity, and if the product you make is not circulated in the commercial field, it does not constitute infringement. However, "customization" in the general sense includes the process of production by a factory and selling to users. If it is not authorized by the trademark owner, it will constitute infringement.

To sum up, if the industrial and commercial administrative department determines that the infringement is established, it shall order the infringement to be stopped immediately, and the infringing goods and tools mainly used to manufacture infringing goods and counterfeit registered trademarks shall be confiscated and destroyed. , if the illegal business volume exceeds 50,000 yuan, a fine of not more than five times the illegal business volume may be imposed; if there is no illegal business volume or the illegal business volume is less than 50,000 yuan, a fine of not more than 250,000 yuan may be imposed.

Legal basis:

Article 24 of the "Consumer Rights and Interests Protection Law of the People's Republic of China"

Goods or services provided by operators If the product does not meet the quality requirements, consumers may return the product in accordance with national regulations and the parties' agreement, or require the operator to perform replacement, repair, etc. obligations. In the absence of national regulations and agreement between the parties, consumers may return goods within seven days from the date of receipt; if the statutory conditions for contract termination are met after seven days, consumers may return goods in a timely manner; if the statutory conditions for contract termination are not met, consumers may require the operator to perform Obligations such as replacement and repair.

In case of return, replacement or repair in accordance with the provisions of the preceding paragraph, the operator shall bear the necessary expenses such as transportation.

Article 55

If an operator commits fraud in providing goods or services, he shall increase compensation for the losses suffered by the consumer at the request of the consumer. The amount of increased compensation shall be the amount of the consumer. Three times the price of goods purchased or the cost of receiving services; if the amount of additional compensation is less than 500 yuan, it shall be 500 yuan. If the law provides otherwise, such provisions shall prevail.

If an operator knows that the goods or services are defective but still provides them to consumers, causing death or serious damage to the health of consumers or other victims, the victims have the right to require the operator to comply with Article 49 of this Law. Article 51 and other laws stipulate compensation for losses, and the party has the right to demand punitive compensation of less than twice the loss suffered.