Select the goods → join the shopping cart → confirm the purchase (order settlement) → pay → wait for delivery → wait for logistics delivery → sign for the goods.
But for e-commerce system, the processing flow is more complicated.
For example, at any processing node, consumers may initiate cancellation of orders, so we need to set up order interception somewhere to avoid delivery when orders are cancelled and protect costs.
After analysis, the following business flow chart is made. But return (the reverse process of order), ODS- order distribution, VIS- supply chain and EBS- financial system have not been involved.
It should be pointed out that:
When the order is generated, the inventory needs to be occupied and deducted in advance. Avoid the inconsistency between the total number of goods in the final order and the inventory when other consumers place orders at the same time.
After the order is generated, payment is required to enter the next process. If the payment is overdue, the inventory occupied by the order needs to be restored.
The order downlink involves the following systems:
OMS: Order Management System.
WMS: warehouse management system.
TMS: Transportation (Logistics) Management System.
It is tentatively scheduled to set up an order interceptor before the downstream TMS logistics distribution, and the order cancelled before this can take the order cancellation process. Once you pass this pass, it is deemed that the delivery has started. If consumers want to cancel the order, they can only wait for the receipt and go through the return process. This is for the sake of platform/merchant freight cost, especially in the case of postage.
Of course, there are also some other platforms that can intercept at the logistics level. This requires merchants and consumers to coordinate freight rates.