1. Check the authenticity of the mobile website

Prerequisites:

1. The network access license must be kept intact, and the license needs to be checked on the license number and scrambling code.

2. The mobile network can access the web page normally

Steps to check the authenticity of the mobile website

Step one: Use the browser to log in to wap.tenaa.com. cn enter the page

Step 2: Click on authenticity query,

Step 3: Select the province in the new window, enter the license number on the network access license, and then click Next step.

Step 4: Enter the IMEI number in the mobile phone serial number field, enter the scrambling code on the network access license in the scrambling code field, and click Verify.

2. Computer website query

Prerequisites:

1. The network access license must be kept intact, and the license number and scrambling code.

2. The computer network can access the web page normally

Steps to check the authenticity of the computer website

Step one: Enter the URL:

Step 2: On the authenticity query page, select the province, enter the license number, and click Next.

Step 3: Enter the scrambling code on the network access license in the scrambling code box, and enter the IMEI number in the IMEI number box of the mobile phone (the query and use of scrambling codes and IMEI numbers are below), Just click Verify.

Step 4: The system prompts that the flag information is true! This message indicates that the phone is genuine.

3. Query on the service APP

Prerequisites:

1. The network access license must be kept intact, and the license number and license number must be queried on the license scrambling code.

2. The computer network can access the webpage normally

Service APP authenticity query steps

(1) Click on the membership service APP on the mobile phone interface

(2) After entering the page, click the more button of the quick service

(3) Click on the authenticity identification in the quick service interface.

(4) Click to enter the telecommunications equipment network management website to query

(5) Click to query the authenticity

(6) Select a specific province and enter the license No.

(7) Enter the scrambling code in the mobile phone serial code box for verification.

Note:

SN code and IMEI query: Enter *#06# on the dialing interface to query the SN code and IMEI code. Since the Ministry of Industry and Information Technology will only enter one IMEI information, if the mobile phone If only the IMEI number is shown in the phone, enter the IMEI number; if the phone shows IMEI1, IMEI2 or MEID, IMEI1, IMEI2 and other information, it is recommended to try to query each IMEI/MEID once.

4. Authenticity check on Huawei’s official website

Prerequisites:

1. Obtain the SN serial number in advance.

2. You can access the webpage normally

Steps to check the authenticity of Huawei official website

Step one: Log in using the browser

Second step Step 1: Fill in the device serial number and verification code, and click Query

Step 3:

Conclusion 1: When the system pops up the product warranty information, please check whether the customer's product model is consistent with the displayed one. The message is consistent. When consistent, it means this is true.

Conclusion 2: When the system prompts Please enter the correct 8-20-digit device serial number, it indicates that the mobile phone serial number is not in the Huawei database, and you can go to a maintenance outlet for further inspection.

5. How to check authenticity by phone

Service content: Check the authenticity of network access sign information and mobile phone serial number. This method does not charge any inquiry fees. You only need to pay the communication fees of the communication operator based on the call time, whether it is long distance, etc.

Service hours: Monday to Friday (excluding holidays)

8:00-11:30 am, 13:00-17:00 pm

Inquiry Tel: 010-82058767