Summary of International Consumer Rights Day in 223

Judging from the inspection, the Consumer Protection Law has played a positive role in improving the market environment, maintaining market integrity, safeguarding consumer rights and stimulating economic growth for more than a year. Next, I will bring you a summary of the activities of the International Consumer Rights Day in 223. I hope you like it!

Summary of International Consumer Rights Day in 223 1

The International Consumer Rights Day is coming in March 15th, 2. In order to further organize and carry out various publicity and consultation services, fully demonstrate the achievements made by the industrial and commercial and market supervision departments in the whole region in protecting consumer rights in the past year, and create a safe and secure consumption environment, the Industrial and Commercial Bureau of the autonomous region has arranged and carried out the International Consumer Rights Day in advance.

First, focus on a series of publicity activities. The Administration for Industry and Commerce of the Autonomous Region will set up the main venue of the autonomous region activities in Guangming Square, Yinchuan City in conjunction with the Consumers Association of the Autonomous Region, focus on the series of publicity activities to commemorate the "March 15th" International Consumer Rights Day, launch the "Safe Consumption in Ningxia" activity, and accept consumer inquiries, complaints and reports on the spot. Co-hosted the "March 15th" party with Ningxia TV Station to show the achievements of consumer rights protection in 2 years, interpret the top ten complaint hotspots in 2 years, expose the shady consumption of key industries, and carry out consumer rights protection publicity. Hold a symposium on the theme of "Quality Consumption and Better Life", and hold discussions on topics such as "How to promote consumption quality upgrading" and "How to make consumption lead a better life" to promote the elimination of institutional obstacles affecting consumption upgrading and better serve the improvement of consumption quality. Hold a press conference to announce the sampling results of commodity quality in the circulation field in the past 2 years, the top ten hot spots of consumer complaints, the results of commodity comparison tests, and the results of consumer satisfaction surveys of communication operators, and interpret the "Creation Plan of" Safe Consumption in Ningxia "activity. Use newspapers, television, internet, WeChat and other mainstream media and new media to open up special publicity columns, interpret laws and regulations, display work results, popularize knowledge of rights protection, and publish product quality sampling results and consumer warnings. Set up the "March 15th" commemorative publicity topic at the station of the Autonomous Region Administration for Industry and Commerce, and publish a column on the results of sampling inspection of commodity quality in the circulation field of the whole region, compile and publish educational materials on consumer rights protection in household appliances, household cars, catering, accommodation and public services, and popularize the knowledge of consumer rights protection.

Second, do a good job in resolving consumer disputes. Do a good job in reporting complaints during the "March 15" International Consumer Rights Day, and actively and effectively resolve consumer disputes. If the contradiction between consumers and business operators is prominent, guide and help consumers to file civil lawsuits; Focus on the complaints of consumers from poor groups and vulnerable groups, and contact relevant departments to carry out assistance and relief while mediating; For those who are difficult to realize their demands due to insufficient evidence of consumers or other reasons, do a good job in ideological guidance, guide consumers to correctly look at the problem, and prevent extreme behavior.

the third is to strengthen the investigation and handling of consumer infringement cases. Strengthen the law enforcement inspection in the consumer market, focus on goods and services with large consumption, high consumer concern, centralized complaints and reports, media exposure and great social impact, adhere to the work requirements of "investigating the case, and finding the result", increase the punishment for violations of consumer rights and interests, and purify the consumption environment. Adhere to the requirements of online and offline integrated supervision of commodity quality, improve the quality supervision level of online trading commodities, and safeguard the legitimate rights and interests of consumers in the Internet field. Summary of International Consumer Rights Day in 223 2

To commemorate the International Consumer Rights Day, the theme of "New Consumer Law, New Rights and New Responsibilities" was widely publicized. Before March 15th this year, _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ The activities are reported as follows:

First, a press conference was held. On March 14th, _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ At the same time, representatives of the press, business circles and consumers in _ _ city were invited to participate, and the top ten consumption hotspots were announced.

the second is to hold a forum. On March 1th, 28, a symposium was held in the conference room on the 6th floor of the Industrial and Commercial Bureau for some large service enterprises in China.

the third is to hold various lectures. In February, in order to improve the working ability of the staff of the Consumers Association system, _ _ City Consumers Association organized training for newly recruited personnel. On March 5-7, Zhen Tao, Deputy Secretary General of the Municipal Consumers Association, gave a lecture at a large service enterprise in _ _ _. On March 27th, a new "Consumer Law Elimination" training course was held for the staff of the whole city's Consumers Association system.

the fourth is to carry out knowledge contests. The Consumers' Association of _ _ organized the "Amway" Cup Knowledge Competition for Learning New Consumer Law in the early stage of March and 15th.

Fifth, various publicity, consultation and complaint reporting activities were launched on March 15th. According to the overall deployment of the superior consumers' association, while carrying out its own activities, the publicity and consulting service activities of the county (city) and district consumers' associations during the March 15 th period were uniformly deployed. Production of 21 publicity panels and distribution of 7, copies of various publicity materials; More than 2 propaganda articles were published through television, radio and newspapers.

Summary of International Consumer Rights Day in 2 _ _ _ 3

Facing the recent Consumer Rights Day on March 15th, in order to understand the consumer rights problems faced by students in our school and the strength of their awareness of rights protection, and at the same time popularize the knowledge of rights protection and arouse students' attention to consumer rights, we held a random street visit in the departments of arts and sciences and information science.

In view of this interview, we have made the following conclusions:

1. Most interviewees have a certain understanding of 3 and 15, but some students still don't know much about it.

2. The problem of consumer rights and interests is widespread among the interviewees. Among them, there are few on campus, and most of them exist in online shopping and off-campus shops and restaurants, especially small vendors and small restaurants.

3. Respondents indicated that they generally knew the means of rights protection and had the awareness of rights protection, but they seldom or never tried it, and the specific process was not clear.

4. When it comes to rights and interests, the students' first thought is to communicate with the store or customer service, and then take other measures after failure. And whether to defend rights is often linked to the price of goods.

5. Students report that they sometimes encounter problems of consumer rights and interests, but they don't take action even though they know the methods of rights protection, often because the cost of rights protection is too high, too troublesome, too time-consuming and the effect is unknown.

6. In order to better protect consumers' rights and interests, students think that we should not only further strengthen supervision, but also simplify the ways of safeguarding rights.

7. For the Consumer Rights Day on March 15th, some students think it is necessary to make the society pay attention to consumers' rights and solve the problem to some extent. However, some students also reported that it seems that the consumption problem of the whole year is only taken seriously on this day, and the status of consumers has not changed substantially. Summary of the activities of International Consumer Rights Day in 223 3

In order to further publicize the Consumer Rights Protection Law and the theme spirit of "Credit makes consumption more secure" in the year of consumer rights protection in 2__ _ _, we will build a national civilized city around _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Municipal Market Supervision Administration and _ _ Municipal Consumers' Association highlighted the theme of "March 15th International Consumer Rights Day", with the requirements of early arrangement, big momentum, wide publicity and deep influence, and started a series of publicity activities to commemorate "March 15th International Consumer Rights Day" on February 18th.

first, hold a good mobilization meeting. The leaders in charge convened and presided over the overall publicity and mobilization meeting, mobilized all institutions to actively participate in and cooperate with the facts of consumer rights protection and people's livelihood, and carried out publicity work in various activity areas.

the second is to hold a good training meeting. Organize 55 "12315 Consumer Rights Protection Service Stations" to carry out mobilization and business training for the series of publicity activities of "March 15th International Consumer Rights Day", and widely mobilize social forces to actively participate in the promotion of the activities.

the third is to make mobilization arrangements for the creation activities. Organize the heads of 55 enterprises of "12315 Consumer Rights Protection Service Station" to carry out the mobilization and work arrangement of the "honest management and assured consumption" commitment to create activities, and give play to the exemplary role of the service station.

the fourth is to analyze and report the hot and difficult work of consumer complaints in the past 2 years, and carry out special comprehensive inspection of the market. Severely investigate and deal with online consumption, food and medicine, quality violations, counterfeit trademarks, false propaganda, contract fraud and other cases of infringement of consumer rights and interests, and effectively regulate the market order.

Fifth, give full play to the advantages of "12315 Consumer Rights Protection Service Station" and monitoring station, and do a good job in publicity and voluntary maintenance service activities during the "March 15th" period. In the past month, we have carried out on-site activities throughout the city, and carried out legal knowledge, consulting services, fake and shoddy goods display, voluntary maintenance and consumer experience education and guidance activities for consumers.

Sixthly, the theme spirit of Consumption Year was publicized by using publicity columns, radio and television network startup screen, _ _ newspaper special edition, _ _ people's feelings through train interview, complaint mediation and special interviews.

Seventh, distribute 2, copies of Consumer Rights Protection Law and "Consumer Rights Protection Knowledge" brochure to consumers.

Eighth, on the eve of "March 15th", the first batch of "honest management and assured consumption" commitment creation activities were launched in 2__, and 15 enterprises that met the standards were awarded medals at the launching ceremony of "March 15th" activities.

the ninth is to prepare for the launching ceremony of "March 15th" activities, and carry out on-site policy and regulation consulting services, enterprise consulting services and product publicity and display, typical case display boards and identification and display of true and false goods, quiz on relevant laws and regulations, and on-site acceptance and answer of consumer complaints. Summary of International Consumer Rights Day in 223 4

In order to effectively carry out "3. During the "15" International Consumer Rights Day, the leaders of Yangzi Sanitary Ware actively organized and mobilized, and formulated documents and activity objectives according to relevant requirements. Actively organize mobilization, vigorously publicize the activities through various means, and strive to implement the relevant documents. And with "integrity 3. 15. Happy purchase, great contribution of Yangzi bathroom family "is the theme. A series of activities were carried out in order to promote the day of each activity, consumers came to visit, understand and buy products in an endless stream. Our staff enthusiastically and patiently introduced product knowledge to consumers and solved their problems and puzzles, so as to achieve "integrity 3". 15, happy and happy to buy ",let consumers spend in the sun!

Through the effective and smooth development of this activity, the "Honesty 3" of Yangzi Sanitary Ware was really realized. The purpose of "Happy Shopping" has achieved good results through the efforts of the company and has been well received by the majority of social users. It not only improved the good reputation of Yangzi Sanitary Ware, but also established a good corporate image, which truly reflected and improved the good professional ethics and professionalism of Yangzi Sanitary Ware team during the activities. The development of this activity has also played a very good role in promoting the great development of Yangzi Sanitary Ware. "Integrity" is not only a powerful guarantee for consumers' rights and interests, but also a powerful promoter of the company's development. In the long-term development of Yangzi Sanitary Ware, Summary of International Consumer Rights Day in 223 5

According to the requirements of the Notice of the General Office of the General Administration of Quality Supervision, Inspection and Quarantine on Doing a Good Job in the Series of Publicity Activities for the International Consumer Rights Protection Day in 2__ _ (Quality Supervision Office [2 _] No.181), our bureau attaches great importance to doing a good job in the series of publicity activities, and has formulated the "Guizhou Provincial Quality Supervision Bureau's 2__" international publicity activities. The provincial, municipal and county levels are required to formulate their own publicity activities according to the actual work, refine the work content, and organize a series of publicity activities closely around the theme of "improving quality and promoting development", which has achieved good results. The development situation is summarized as follows.

1. Strengthen the release of quality information

(1) Hold a news briefing on the theme of "315". On March 1th, the arrangement of quality supervision activities during the "315" period was predicted to the media through the special news briefing, and the situation and typical cases of law enforcement and counterfeiting in the quality supervision system of the whole province in 2 years, the key points of law enforcement and counterfeiting during the 2 years and the "315" period, the construction of elevator emergency rescue and disposal platform in the whole province and the emergency rescue and disposal of elevator trapped people were reported. Guiyang TV Legal Channel, Guizhou Radio Comprehensive News Broadcasting, Guizhou Traffic Broadcasting and other TV stations and radio stations, 6 print media such as Guizhou Daily and Guizhou Metropolis Daily, and 1 online media such as Xinhua Guizhou Channel and Colorful Guizhou Network reported on it.

(2) release quality information through multiple channels. First, three consumer common sense articles, such as eye protection desk lamps, were released at the provincial bureau station. The second is to organize electromechanical technical experts and 13 large-scale wire and cable manufacturers to hold product quality analysis meetings and publish the contents of the meetings on the website. Third, in conjunction with the people's attention column of Guizhou Satellite TV, experts were invited to shoot and produce the third issue of the special program "315 Talking about Quality" with the quality comparison of power sockets, wires and cables and rice cookers as the main content, which was continuously broadcasted in prime time on March 14, 15 and 16, with high ratings and obvious publicity effect.

(3) Organize the "315" TV theme party. From March 14th to 16th, the Quality Supervision Bureau of Zunyi City, together with relevant departments, carefully organized and broadcasted the "Zunyi 2__ _" TV Theme Party with the theme of "New Consumption is My Master". At the party, the main work achievements and work measures for 2 years were reported to the audience, which made the citizens have a further understanding of the quality supervision work. The theme party also showed and carefully explained the cases of special equipment safety, product quality and safety and law enforcement and counterfeiting. The TV theme party highlighted the characteristics of quality supervision, which was closer to people's livelihood and received good results.

II. Carry out special law enforcement actions

(1) Carry out in-depth special law enforcement actions such as "Sword of Quality Inspection" and "Action of Counterfeiting Agricultural Materials to the Countryside" and severely crack down on all kinds of quality violations involving the health and safety of people's lives and property, such as manufacturing and selling fake and shoddy agricultural materials, building materials, automobiles and their accessories, special equipment and food-related products. In March, the province * * * inspected 1,73 enterprises, investigated and dealt with 158 illegal cases, seized 5.115 million yuan worth of illegal products, and investigated and dealt with 5 major cases.

(2) Carry out a series of activities such as "315" safe destruction of "black heart cotton" and focus on destroying 1,53 beds of "black heart cotton" worth nearly 7, yuan. This batch of "black-hearted cotton" is made of discarded cotton coats, quilts, infected cotton and garbage cotton picked up from garbage dumps by illegal traders. It contains a large number of pathogenic bacteria and harmful microorganisms, which will greatly endanger human health. Law enforcement officers also visited the construction site in Nanming District, inspected the bedding of migrant workers in four construction sites, and disposed of unqualified cotton wool on the spot.

Third, provide quality and technical services

Increase the hotline for reporting and complaining about the quality of 12365 products.