I am a seller of Taobao, and the buyer applied for a refund, but the reason was a fake brand, so he was asked to modify the reason for returning the goods, but he did not change it. What should I do?
Then you can decide whether to refuse the refund or agree to it. The reason for refusing the refund may be to ask the other party to change it to an appropriate refund reason, but if you agree to the refund, it will actually have no effect on your rights protection. It doesn't mean that his reason for defending rights is counterfeit brands, then your goods will be considered as counterfeit by Taobao.