complaints and reports handled by market supervision and management departments are different. Complaints are handled in accordance with the Interim Measures for Handling Complaints and Reports in Market Supervision and Management, and the final result is mediation. The degree of mediation depends on the degree of industrial and commercial responsibility, which is very deceptive! There is no compulsion, and merchants can refuse mediation. There is no deterrent to profiteers.
reporting is not limited to the parties, and anyone who finds violations of market supervision laws and regulations can report it. Reporting is to file a case or impose an administrative penalty according to the requirements of Order No.2 of the General Administration of Market Supervision and Administration Interim Provisions on Administrative Punishment Procedures! It is mandatory to file a case, which will cause a certain deterrent to profiteers. See the regulations for details.
if the problem can't be solved, the consumer can bring a lawsuit directly to the court. It is necessary to determine the type of litigation to be filed according to the demands and circumstances. For example, consumers can sue for breach of contract, tort and unjust enrichment.
The process of consumer prosecution is as follows:
1. Prepare the civil complaint and evidence materials.
bring a suit in a people's court with jurisdiction, and submit a complaint and relevant evidential materials.
2. If the court considers that the conditions for prosecution are met, it shall file a case within seven days and notify the parties concerned.
3. Attend and participate in litigation activities on time according to the notice of the people's court.
4. If you refuse to accept the judgment or ruling of the first instance, you should appeal to the court of first instance or the court at a higher level within 15 days after receiving the judgment or the ruling, and submit an appeal.
it is very convenient to sue now, and you can also sue online through the online service applet of the people's court. The prosecution fee for a case within 1 thousand yuan is 25 yuan
consumer rights and interests include nine rights:
the right to security; Right to know the truth; Independent choice; Fair trade right; Claim according to law; The right to seek advice and know; Right of association according to law; The right to dignity; Right to supervise and criticize.
The laws involved in general consumer rights protection: Law on the Protection of Consumer Rights, Provisions on Clearly Marking Prices and Prohibiting Price Fraud, Measures for Punishment of Infringement on Consumer Rights and Interests, etc.