? 1. Who is the most effective person to turn to for consumer complaints

Currently, the departments in my country that handle product quality issues include the industrial and commercial administration departments, quality and technical supervision departments, consumer associations, and business executives. departments, commodity inspection departments and people's courts.

In terms of product quality supervision and inspection, the State Council has clearly defined the division of labor between the State Administration for Industry and Commerce and the State Bureau of Quality and Technical Supervision as follows:

1. In the fields of production and circulation, all products Quality responsibility issues are investigated and dealt with by the State Administration of Quality and Technical Supervision and its affiliated quality and technical supervision agencies at all levels; if assistance from the industrial and commercial administrative authorities is needed, the industrial and commercial administrative authorities will cooperate.

2. If illegal acts of producing and distributing adulterated or counterfeit products are discovered during market management and trademark management, the industrial and commercial administrative agencies shall investigate and deal with them, and the quality and technical supervision departments shall cooperate.

3. Any act of reselling or deceptively selling inferior goods in the market shall be investigated and punished by the industrial and commercial administrative authorities; if assistance from the quality and technical supervision department is required, the quality and technical supervision department shall to assist. Anything discovered by the quality and technical supervision department will be investigated and dealt with by the quality and technical supervision department; if assistance from the industrial and commercial administrative authorities is needed, the industrial and commercial administrative authorities will provide assistance. The same problem cannot be dealt with repeatedly.

? 2. What materials should consumers provide when making complaints to the Consumers Association?

Consumers who complain to the Consumers Association must provide written materials or detailed oral transcripts signed and sealed by the complainant. The content is as follows:

(1) The complainant’s name, address, postal code, telephone number, etc.;

(2) The name and detailed address of the respondent, Postal code, phone number, etc.;

(3), date, product name, brand number, specification, quantity, measurement, price, etc. of goods purchased or services received;

(4) , damage and negotiation with operators;

(5) Vouchers (copies of invoices, warranty certificates, etc.) and relevant supporting materials.

? 3. Who to claim compensation for if the rights and interests of consumers are damaged

1. If consumers’ legitimate rights and interests are damaged when purchasing or using goods, they may ask for compensation from the seller. After the seller makes compensation, if it is the responsibility of the producer or other sellers who provided the goods to the seller, the seller has the right to recover compensation from the producer or other sellers. (Product defect liability, the statute of limitations is 1 year)

2. Consumers or other victims who cause personal or property damage due to product defects may demand compensation from the seller or the manufacturer. . If it is the responsibility of the producer, the seller has the right to recover compensation from the producer after making compensation. Belongs to the seller's responsibility.

After making compensation, the producer has the right to recover compensation from the seller. Consumers whose legitimate rights and interests are harmed when receiving services may request compensation from the service provider. (For product defect liability, the statute of limitations is 2 years, and the maximum period shall not exceed 10 years after the first delivery to the original consumer)

3. When consumers purchase and use goods or receive services, their legitimate rights and interests are harmed. If the original enterprise is divided or merged, you may claim compensation from the enterprise that assumes its rights and obligations after the change.

4. If an illegal operator using another person’s business license provides goods or services and harms the legitimate rights and interests of consumers, consumers may demand compensation from the operator or the holder of the business license.

5. If consumers purchase goods or receive services at trade fairs or rental counters and their legitimate rights and interests are harmed, they may demand compensation from the seller or service provider. After the trade fair ends or the rental period of the counter expires, you can also claim compensation from the organizer of the trade fair and the lessor of the counter. The organizer of the trade fair and the lessor of the counter shall have the right to recover compensation from the seller or service provider.

6. If consumers’ legitimate rights and interests are harmed because an operator uses false advertising to provide goods or services, they may demand compensation from the operator. If an advertising operator publishes false advertisements, consumers may request the administrative department to punish them. Advertising operators who fail to provide their real names and addresses shall be liable for compensation.