If the express items are damaged, the express company shall be responsible for compensation. If the user's legitimate rights and interests are damaged due to the delay, loss, damage or shortage of internal parts of the express delivery, the user may request compensation from the company to which the trademark, font size or express waybill belongs.

According to Article 19 of the "Interim Express Regulations", two or more enterprises operating express delivery business can use a unified trademark, font size or express waybill to operate express delivery business. Enterprises operating express delivery business as stipulated in the preceding paragraph shall sign a written agreement to clarify their respective rights and obligations, abide by the agreed service agreements, implement unified management in terms of service quality, safety assurance, business processes, etc., and provide users with unified express tracking Inquiry and complaint handling services.

If the user's legitimate rights and interests are damaged due to delay, loss, damage or shortage of internal parts, the user can request compensation from the company that owns the trademark, font size or express waybill, or the company that actually provides express delivery services. compensation.

Extended information:

Article 27 of the "Interim Regulations on Express Delivery" If the express delivery is delayed, lost, damaged or has insufficient internal parts, the insured express delivery shall be treated as follows: The liability for compensation shall be determined according to the price insurance rules agreed between the enterprise and the sender; for uninsured express mail, the liability for compensation shall be determined in accordance with the relevant provisions of civil laws. The state encourages insurance companies to develop express delivery loss compensation liability insurance and encourages companies operating express delivery business to purchase insurance.

Article 29 If an enterprise operating express delivery business ceases operations, it shall announce to the public 10 days in advance, notify the postal management department in writing, return the express delivery business license, and properly handle undelivered express mail in accordance with the law. . If an enterprise or its branch that operates express delivery business suspends express delivery services due to force majeure or other special reasons, it shall report to the postal management department in a timely manner, announce to the public the reasons and period for suspending services, and properly handle undelivered express items in accordance with the law.

China Government Website - Interim Regulations on Express Delivery