No. 12315 platform account. Individuals registered using their real names. Including account and card numbers are personal real information. You must also be responsible for this account when using it. After the 12315 platform account is used by others. If any financial disputes arise. or fraud. Only you are responsible for it. Therefore, the account on the 12315 platform cannot be borrowed from others.

1. The industrial and commercial administration department with jurisdiction shall handle the complaint and notify the complainant within seven working days from the date of receipt of the complaint.

2. If the consumer complaints accepted by the industrial and commercial administrative departments within the scope of their powers are civil disputes, a mediation system will be implemented. The industrial and commercial administrative department with jurisdiction shall terminate the mediation within 60 days from the date of accepting the consumer complaint; if the mediation fails, the mediation shall be terminated.

If the complaint is not resolved through mediation, consumers can also resolve it through arbitration or judicial channels.

Consumer complaints through this platform should meet the following conditions:

1. There is a clear respondent.

2. Have specific complaint requests, facts and reasons.

3. It falls within the scope of responsibilities of the industrial and commercial administration department.

The scope of acceptance of 12315 includes: complaints about consumption disputes that occur when consumers purchase and use goods or receive services for their daily needs, and their legitimate rights and interests are harmed; counterfeiting, trademark infringement, false advertising, commercial Reports of fraud, unfair competition, pyramid schemes, etc. that violate industrial and commercial administrative laws and regulations and infringe upon the legitimate rights and interests of consumers and operators.

Reports on various design product quality, measurement, standardization, special equipment, certification and accreditation, and industrial product production license cases in the field of production and circulation; disputes between operators within the scope of quality and technical supervision responsibilities Product quality, metrology, standardization, special equipment, certification and accreditation, and industrial product production license disputes.