Seven-day no-reason returns cannot be returned if the packaging is damaged. The details are as follows:

1. Seven-day no-reason returns if the goods are worn, generally cannot be returned;

2. According to the law, if consumers are allowed to return goods within seven days without any reason, the returned goods must be in good condition. If the product can maintain its original quality and functions, and the product itself, accessories, and trademarks are complete, it is deemed to be in good condition.

If an operator provides goods or services under any of the following circumstances, he shall bear civil liability in accordance with other relevant laws and regulations:

1. The goods or services are defective;

2. Does not have the performance that the product should have and does not explain it when selling;

3. Does not meet the product standards indicated on the product or its packaging;

4. Does not meet the quality status indicated by product descriptions, physical samples, etc.;

5. Produces products that have been eliminated by the state or products that have expired or deteriorated;

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6. The quantity of goods sold is insufficient;

7. The content and cost of services violate the agreement;

8. Repairs and redoing requested by consumers , replacement, return, replenishing the quantity of goods, refunding payment and service fees, or compensation for losses, intentionally delaying or unreasonably rejecting the request;

9. Other situations that damage the rights and interests of consumers as prescribed by laws and regulations.

To sum up, protecting the legitimate rights and interests of consumers is the common responsibility of the whole society. The state encourages and supports all organizations and individuals to conduct social supervision of behaviors that harm the legitimate rights and interests of consumers. The mass media should do a good job in publicity to safeguard the legitimate rights and interests of consumers, and conduct public opinion supervision of behavior that harms the legitimate rights and interests of consumers.

Legal basis:

Article 25 of the "Consumer Rights and Interests Protection Law of the People's Republic of China"

Operators adopting the no-reason return system For goods sold through the Internet, television, telephone, mail order, etc., consumers have the right to return goods within seven days from the date of receipt without giving reasons, except for the following goods:

(1) Consumer decision Made;

(2) Fresh and perishable;

(3) Audio-visual products, computer software and other digital products downloaded online or unpacked by consumers;

(4) Delivered newspapers and periodicals.

Except for the products listed in the previous paragraph, other products that are not suitable for return due to the nature of the product and confirmed by the consumer at the time of purchase are not eligible for return without reason.

The goods returned by consumers should be in good condition. Operators shall return the price of goods paid by consumers within seven days from the date of receipt of returned goods. The freight for returning the goods shall be borne by the consumer; if the operator and the consumer have other agreements, the agreement shall prevail.