Advanced deeds materials of service pacesetters
In ordinary study, work, and life, the most familiar thing to everyone is deeds materials. According to the nature of deeds materials, they can be divided into Typical materials for the front and typical materials for the back. What kind of deeds materials are standard? Below are the advanced deeds materials of service pacesetters that I have compiled for you. You are welcome to share them.
Advanced deeds of service pacesetters 1
Xiao Ronghai, male, 40 years old, account manager of Jimei Customer Service Department, Jimei Branch of Xiamen Tobacco Company, joined Xiamen Tobacco in 2000 The company's marketing team, from the wholesale department to the customer service department, from sales visitors to account managers, has witnessed the vigorous development of Xiamen Tobacco Company in its 20 years of youth. My hair has turned gray and my steps have slowed down, but my love for the tobacco industry, my seriousness in customer service, and my diligence in marketing have never changed at all. "One life behind the curtain of smoke and rain" is a true portrayal of his many years of work. His life attitude of "there is no rain or shine" allowed him to create extraordinary value in his ordinary position as account manager of Jimei Customer Service Department.
Lao Xu’s retail supermarket is located in a relatively prosperous old city street in the Xinglin area of ??Jimei District. The store is in a good location, and Lao Xu’s monthly turnover is considerable. But I don’t know since when, the store’s turnover has been getting worse day by day, the flow of people in the store has been decreasing day by day, and the huge store is often empty. The business was deserted and the income was reduced. Lao Xu was worried and anxious, but he could only sit on the old wicker chair in the store, shirtless, taking a nap, waiting for the intermittent business to come to him. Lao Xu didn't know what the problem was, but Xiao Ronghai, as an account manager who had been working at the grassroots level for many years, was keenly aware of the changes in Lao Xu's store.
During a daily market trip, Xiao Ronghai woke up Lao Xu from his nap in Lao Xu’s store and took the initiative to talk to him about the recent bleak business situation. Faced with Lao Xu's question, "The store has always been good and nothing has changed, why can't it work?" Xiao Ronghai hit the nail on the head and pointed out the problems in Lao Xu's store: Lao Xu's store covers an area of ??more than 150 square meters and has sufficient space, but the goods are stacked. Messy, low space utilization, old decoration, poor sanitation conditions, you can even see a few flies flying in the fresh food area. In terms of cigarette sales, Lao Xu's cigarettes are not only small in variety but also outdated. New cigarettes and slim cigarettes that young people like to pursue are not available in stock. The phenomenon of missing price tags on cigarettes is serious, and those with price tags are old and obsolete. Cigarettes are placed too cluttered and simply piled on the container, which greatly affects consumers' purchase. I wonder how a store like this can attract customers and make them stay longer. Xiao Ronghai said very directly, "Even if I were a consumer, if I walked past your store, I would not come in to shop or consume." This is indeed the case. Previously, due to the development of the social and economic environment, surrounding residents and even consumers in the entire market The focus of consumption is not on the store environment or service quality. However, as the main contradiction in our society has transformed into the contradiction between the people's growing needs for a better life and unbalanced and inadequate development, consumers' requirements for consumption quality and shopping experience have been greatly improved. Xiao Ronghai said to Lao Xu, "Lao Xu, your store has not changed, but times have changed, the market situation has changed, and if you don't change, you will be eliminated." Xiao Ronghai spoke Hokkien, and the Tao is indeed true. This is Xiao Ronghai's ruthless market vision brought by his many years of work experience.
"Change, how to change, everything costs money. What if the business still doesn't improve after renovation?" Lao Xu still hesitated and couldn't make a decision. Xiao Ronghai did not let Lao Xu be marginalized by the market, he had to help Lao Xu. He did ideological work for Lao Xu many times, clarified the pros and cons with Lao Xu, helped him analyze the situation, and provided suggestions. At the monthly self-discipline and mutual aid group meetings, Xiao Ronghai introduced Lao Xu to shop owners in the area who were doing well and keeping up with market development. Some of them personally taught Lao Xu transformation and new retail concept operations. This experience strengthened Lao Xu’s determination to renovate the store and keep up with the times.
Lao Xu renovated the store and updated and upgraded the infrastructure in the store with reference to the display and placement of goods in large supermarket chains.
Regarding cigarette sales, Xiao Ronghai took time to go to Lao Xu's store and applied for him the cigarette cabinets provided by the branch to retail customers. He also used unique market data to recommend to Lao Xu a product that many young people loved, and the sales volume was gratifying. The fine cigarettes, pop-up cigarettes, etc. have retained the young customer base. Expanded market business. Xiao Ronghai took care of every detail and personally helped Lao Xu arrange the cigarettes according to categories, styles and specifications, affixed the unified price tags formulated by the tobacco company, and used identification cards to mark key brands, especially those widely loved by consumers in the street area. The brand is prominently displayed, taking into account the good-looking, easy-to-handle and easy-to-sell factors, allowing customers to compare and choose easily, and highlighting the brand advantages and highlights. It not only takes into account the principle of price transition, but also takes into account the principle of conducive to selection and comparison, and also follows the principle of looking from afar and looking close. Principle of visual unity.
After the store reopened, Lao Xu’s store environment has improved significantly, and customer traffic has rebounded rapidly and even achieved a breakthrough within two months. The improvement in business has brought about an increase in turnover, which puts a smile on Lao Xu's face every day and has no spare time to take a nap. Even so, Xiao Ronghai did not feel that his responsibilities had been fulfilled. He still maintained a high degree of attention to Lao Xu's store, always followed up on the operating conditions of Lao Xu's store, and went to the store on schedule to introduce to Lao Xu the latest market management concepts and the business in the area. Real-time market information, pick out the faults in Lao Xu's store. Since then, Lao Xu has become a die-hard fan of Xiao Ronghai. Whether it is a self-discipline mutual aid group meeting, or a seminar or promotion event organized by China Tobacco in various places, Lao Xu always attends every call and strongly supports and helps the tobacco company's various tasks. .
From the beginning of this century to 2020, from Guankou to Xinglin, account manager Xiao Ronghai served not only Lao Xu, but also Lao Zhang from the south gate of Gaopu Community, Lao Yang from Guankou Huangzhuang Fengshan Temple, Xiao Li in Tieshan...he serves hundreds of retail customers in the area with the same serious and responsible attitude. His footprints are all over the area, whether it is urban arterial roads, commercial pedestrian streets, or winding deep alleys in urban villages. The dusty roads in rural villages are soaked in his sweat. He can be found in every retail customer's store. With a large number of customers and heavy visiting tasks, he goes out early and comes home late. Customers often want to leave him to drink water and sit and rest for a while. Xiao Ronghai always He declined with a smile, dusted himself off, packed up his belongings, and rushed to the next customer. No matter it is windy or rainy or the sun is scorching, no matter whether the customer's store is adjacent to the company or in the most remote village in the area, account manager Xiao Ronghai always completes every task with a dedicated, efficient, enthusiastic and responsible work attitude, and does a good job. Every job ensures the service quality of the Xiamen Tobacco Company's marketing team and ensures the last mile between the tobacco company and retail customers.
“A person with fame is a guest of reality.” As an account manager, he always puts the interests of the country and consumers first. As a party member, he always adheres to his ideals and beliefs, continues to learn, bases himself on his duties, and creates first-class performance. Account manager Xiao Ronghai measures his responsibilities with both feet and uses hard work to promote the prosperity and development of the tobacco industry. Materials on the deeds of advanced service pacesetters 2
Meng Cai'e lives in Group 2 of Jianzuishi Village, Tangyu Town, Mei County. Although she is old, her superb skills, upright character, and honest character treat others well. The feeling of being like a close relative, the spirit of not being too dirty, not afraid of being tired, being able to do any work and doing it well are the best interpretation of her many years of domestic service work. She has become the manager of Baoji Yikang Housekeeping Company I can't stand it, the service quality is good, the employees praise it, the employer praises it as a service model, a banner of civilized service with both ability and political integrity.
1. Take learning skills as the foundation of your life.
Meng Cai'e knows that to make iron, you need to be strong. She regards learning the theory of housekeeping and mastering the skills of housekeeping as the basis for being a qualified housekeeper. She calls learning to strengthen her body and she listened eagerly to the training. She took notes non-stop, lost no time in communicating with students during class, did her own simulation exercises after class, and wrote a lot of learning experience. She is good at focusing on key points and is diligent in learning. She has knowledge of normal blood pressure, heartbeat, respiration and indoor temperature of the human body. , humidity and oil temperature for making various dishes, as well as the dosage, time interval, temperature and other data of infants and young children's diet. She is willing to help others, helping students with low education level to explain the key points, and simulates practical operations step by step. She further improves her skills through mutual help and learning, and her solid study has laid a good foundation for being a qualified housekeeper.
2. Treat the elderly caretakers as relatives.
She incorporates the fine traditions of the Chinese nation into her work of caring for the elderly. She cares for the elderly with respect and filial piety. She is almost a professional in caring for serious illness in the hospital, as if she is at home. Like her relatives, she takes care of the elderly or the elderly who are unable to take care of themselves. She protects and coaxes the elderly and patients as if they are children, and tries her best to make the elderly eat and sleep well, no matter what the condition of the elderly she is accompanying. , she is always smiling and happy. Some old people are incontinent, and she takes the trouble to change their clothes and pants in time. Some old people lose their temper at will, but she always greets them with a smile and teases her. Her words and deeds were even disliked by her children. She often said: "Don't dislike me, young or old." Her patience, her generosity, and her good moral character were appreciated by all employers. One employer said affectionately: "No matter who you are, Parents are the responsibilities of children, and aunty did it for us. My gratitude is beyond words." The true love in the world has become a beautiful freeze-frame.
3. Consider babysitting as childcare.
In caring for infants and young children, she first bases her interests on the fact that infants and young children are the future of the family and the future of the motherland. Love and care for the baby with the mentality of fearing that it will melt. According to the characteristics of the baby, strictly follow the operating procedures to take care of eating and drinking, bathe regularly and quantitatively, strictly control the temperature, wash clothes and quilts strictly separate from other clothes, and change them in time. Correct any bad habits that occur in a timely manner. She teaches drawing and literacy to young children, and always observes their physical condition. Once a child becomes seriously ill, she may be more anxious than his parents in the middle of the night. It is because of her feelings of treating others as her own that all the families of the infants and young children praise her. .
4. Treat Yikang Housekeeping as your own home.
She strictly implements the company's rules and regulations. Whether she is caring for the elderly or infants, whether the caregiver can take care of herself or cannot take care of herself, she works happily, day or night, regardless of wind or rain, as long as she takes care of herself. When the company arranges tasks, she manages to overcome all difficulties and get to work immediately and get into work quickly. In escorting, she strictly follows the service rules, plans carefully and works with emotion, all work is well organized, and she is considerate to the person she is escorting. She is like an old chef, confinement nanny, or nurse. Wherever she works, there is laughter and joy. The superb skills and enthusiastic service have made many sick elderly people recover, and many infants and young children have become fat and white. Excellent service, won praise from all employers. Some employers paid additional wages as a thank you. She said that the company had regulations and it was my job. Some employers ended their service and privately introduced her to others about their generous wages. She said that I was A member of the company must go through the company. First-class performance and good reputation have created her golden brand of star service. She is 64 years old, her children are married, her career is successful, and her family is prosperous. However, she loves housekeeping and has made extraordinary achievements in her ordinary position. The company has repeatedly advised her to go home and enjoy happiness. Although I am still enjoying my old age, she said that I can still do my job and do it well. She has become a star housekeeper that no one can persuade me to leave. ;