The quality problem of Tmall shopping is to choose the quality problem to return. The goods that need to be returned for seven days without reason should be in good condition. If the standard of goods provided is lower than that of Tmall's goods in good condition, it will be considered invalid. Therefore, quality problems should be returned with quality problems.

support conditions of tmall's seven-day unreasonable return service:

(1) within seven days from the date of receipt of the goods, if the goods that support seven-day unreasonable return (see table 1 for details) and meet the commodity integrity standards, the buyer may apply to the seller for seven days unreasonable return or exchange. The seven-day period starts from : the next day after the buyer signs for the goods, and it is seven days after 168 hours. The time for the buyer to sign for the goods is subject to the time for the logistics to sign for the goods.

(2) The goods returned by the buyer shall be in good condition. Good commodity means that the commodity can maintain its original quality and function, including the commodity itself, packaging, accessories, attached trademark tags and instructions for use. It does not affect the integrity of the goods if the buyer opens the packaging of the goods based on the inspection needs, or makes a reasonable and appropriate trial to confirm the quality and function of the goods. The use of goods beyond the needs of inspection and trial, resulting in obvious depreciation of the value of goods, is regarded as incomplete goods.

(3) Merchants are encouraged to provide a product integrity standard superior to that announced by Tmall, but if the standard provided is lower than that of Tmall, it will be deemed invalid.

(4) if the buyer returns the goods for seven days without reason, if the seller of the goods guarantees the postage, the buyer will only bear the return postage; If the goods are not mailed or the goods are mailed by the seller with conditions, and the buyer fails to meet the mailing conditions due to partial return, the buyer shall bear all the postage. Extended information

Clothes workmanship problems: such as glue printing/thread opening/threading/unevenness;

clothes quality problems: such as appearance defects/shrinkage/fading/pilling/shedding;

There are hidden dangers in clothes: if there is pungent smell and formaldehyde exceeds the standard, ladies' underwear has no gathering effect;

The function/effect of clothes is inconsistent: for example, sportswear has no special functions such as waterproof, breathable, moisture absorption and perspiration, quick drying and ultraviolet protection.

Reference: Tmall-Tmall seven-day unreasonable return service support conditions, processing procedures and categories

Reference: Tmall-What are the quality problems?