Hello, everyone. I'm a car inspector in Lane 1. In the depths of this industry, there will always be some wrangling things, such as threats or bribes from sellers, which are inevitable, but as a surveyor who has worked for many years, Yi Ge can always put his position right, so he can continue to gain the trust of new and old customers. However, just when Yi Ge thought that the crisis of the industry was limited to this, he was inadvertently framed by customers! Then this time, the test story Yi Ge will talk to you about Yi Ge some time ago.

Or from this? Bentley Mu Shang's inspection order has begun. The customer placed a car inspection list in the company's customer service, saying that he was going to inspect a Bentley Mu Shang in other places. The customer didn't have time to go to the scene himself, so he gave the follow-up expenses and other things to his friends. In terms of testing, the customer has another requirement, that is to say, I saw on the Internet that we had tested more Mu Shang before, and I felt very professional. I want to appoint surveyors who have inspected more Mu Shang before to serve in the past. Since the customer has made such a request, we must try our best to meet it. After properly adjusting the next trip, Brother Yi is ready to leave. In order to go early and come back early, Brother Yi and his clients and friends arrived at the scene by plane in the early morning. When we got off the plane, we took a taxi to the place where the seller had sent us before, but we didn't see the car. Then our client friend called to ask where the seller was. After hanging up the phone, the client friend said to Brother Yi: Wait a minute, say it will arrive in five or six minutes.

It is very punctual. A few minutes later, a black Bentley Mu Shang stopped next to us, the door opened, and then a young man in his twenties and thirties got off the driver's seat. Seeing the image and temperament, I feel that it doesn't match this car. It's probably a customer, and Brother Yi didn't say much. After chatting with the seller, the customer friend asked Yi Ge to start the test ↓

Now that you have spoken, Brother Yi has nothing to be restrained. Black car paint can easily cover up the problem. If you look closely, you can see that there are traces of touch-up paint on the appearance of the car, but I believe no one can see anything unusual two meters away.

Open the door and look inside. This car was produced in 13, and the seat has been worn to some extent.

The back row is better than the front row. After a brief look, no major problems were found, and then the paint surface was formally inspected.

According to the data of the paint film tester, there are traces of touch-up paint on the whole vehicle, and there are traces of sheet metal in some places. It doesn't really matter. Brother Yi was most surprised by these two parts. Look at the picture below and everyone will know ↓

A linear metal trace, if nothing unexpected, should have been cut before. You will know the answer when you open the lid.

Then the left C-pillar. There are traces of metal pieces here. Is there a cut in the back of this car? We will discuss this problem when we check the back later.

Open the cover, and you can just see where the fender found the problem just now.

Do you see it? Both fenders have traces of repair after cutting, and the traces are still obvious without any disguise. So when it comes to cutting, everyone must be wondering what happened to the front of the car. This ... Brother Yi wants to know now.

After the plastic cover on the upper surface of the engine room is removed, you can see the fixing screws of the water tank frame, with obvious traces of screwing and paint falling off. However, just as Brother Yi was about to continue the test, the seller suddenly came over and stopped the test, saying that he had left in advance and would come back later. People's territory, you can't stop if you want to go. Then, then the real story begins ↓

At first, I thought the seller would come back in an hour at most, but an hour or two passed and I still couldn't see him. Waiting is not the way. Then the customer friend began to call the seller and asked him when he could come. The other party is basically dragging. According to the original plan, the flight booked by the company for Brother Yi is to leave early and return late. If there are no accidents, there will be enough time, and there will even be four or five hours of free activities. After the afternoon, Brother Yi has seen clearly that the seller should not come, because under normal circumstances, if he can't come, he can just make it clear and make an appointment again, but now we have been waiting here for hours without result. ...

After seeing the situation clearly, Brother Yi told his customers and friends his thoughts. At first, customers and friends said that it was embarrassing for Yi Ge to waste a day here, but when Yi Ge mentioned the return flight, everything seemed to change. According to him, Brother Yi will wait here with him until the car is tested! Can I understand that I have to wait here for a month if the seller doesn't come for a month? It makes no sense, does it? It's not up to me to decide whether Brother Yi will stay or not. After all, everything was arranged by the company, so Brother Yi had to let the company contact this friend of the customer.

I won't go into details about how to communicate with the company here. Anyway, the final result is that customers and friends continue to contact the seller and ask Yi Ge to stay here for one more day. Later, he said that the expenses would be borne by his side, and the next day's order of Brother Yi could only be replaced by colleagues.

The next day, Brother Yi thought about how to invite the seller, didn't he? However, Brother Yi waited until noon in the hotel, but he didn't wait for the news of his clients and friends. He didn't send a message or call back. So he had to ask the company to help him see if he could get in touch. After waiting for an hour or so, the company replied to Brother Yi: Yes, sleeping, just waking up.

Brother Yi: ...

Wait a minute. Brother Yi called the customer and asked if the seller had contacted him. The client friend said not yet. Let Brother Yi wait a little longer. Well, Brother Yi can't do anything except wait outside, but you know what? This kind of waiting is another afternoon. It's getting dark and there's no news yet. Then Brother Yi quickly contacted the company to explain the situation and let the company communicate with customers and friends again. It's probably like this: the company originally planned to let Brother Yi return the goods, but the customers and friends disagreed. Then the company told the other party that if we continue to wait here, we need to pay some extra fees (at least to balance the lost time), but the customer friend changed his mind and said that he could not afford it. As the negotiation failed, the company had to inform Brother Yi to return the goods. Seriously, it's easy to say whether this situation can be diagnosed in two or three days, but who knows how long it will take?

Afterwards, I just talked to my client friend about the final payment, because he only paid a part of the deposit in advance, which should be just a plane ticket, but you know what? When the customer service staff of our company contacted the customer friend, he refused to pay the final payment on the grounds that the car had not been tested. In the end, I didn't make any money, so I had to bring people and time, and finally I got the accommodation fee (the customer said it was reimbursed before). Everyone here can stand up and comment. Whose problem is this? Why are we the last to take the fall?

To tell the truth, from the customer's point of view, it is a bit uncomfortable to spend money on the car, but Brother Yi made it clear to his customers and friends at the scene before, which is probably a routine and suggested returning it, so as to reduce expenses. But this friend of the customer just won't give up and insists on dying here. After that, he asked Yi Ge to wait here with him, and he reimbursed all the expenses, but what happened later?

To put it bluntly, this is actually the most realistic way to kill donkeys. We did what we had to do, but we didn't get what we deserved in the end. There is no way. In order to safeguard our rights and interests, the company can only go through a wave of procedures. ...

Ok, the spit is over, and the rest of the time is left to everyone. What would you do if such a thing happened in your life? Say it in the comment area ~

Want to know more about car inspection? Pay attention to WeChat official account: Escape Lane. I'm brother yi, please give me some advice ~

This article comes from car home, the author of the car manufacturer, and does not represent car home's position.