according to the relevant regulations on handling complaints and reports from market supervision departments, complaints should be made to the market supervision departments where the website platform is located. Because the website operating company of 58 City is Beijing Wuba Information Technology Co., Ltd., it is suggested to dial 1-12315 to report to Beijing Municipal Market Supervision Administration.
Complaint 58 The same city can contact customer service in the homepage help center to complain according to the steps.
what exactly does the p>58 platform include?
1 first, search for 58 cities on the search page, find official website, click to enter 58 cities, and then enter the account number and password to log in; 2(58 city) official website, click "Help Center" in the upper right corner of the page; 3 (Help Center) page, click the green button "Contact Customer Service" in the upper right corner, and the customer service will reply to your complaint within one working day; 4 complaints 3 steps. 1。 First, choose the problem you want to complain about and choose the classification; 52。 Describe your problem. Fill in the information number, specifically describe the problem you want to complain about, 15-4 words, and then upload pictures, up to five pictures; 63。 The way to receive customer service reply. In-station letter or SMS, enter the contact information where you want to receive the customer service reply to your complaint, and then click "Submit Question". Complaint refers to the fact that the person whose rights and interests have been infringed has the right to claim his rights from the relevant state organs against the illegal and criminal facts that the organizations involved infringe on his legitimate rights and interests. The complainant is the person whose rights and interests have been infringed. Consumer's complaint refers to the behavior of consumers who need to buy, use goods or accept services for their daily consumption, and after a consumer rights dispute with the operator, they request the mediation of consumer rights protection organizations to protect their legitimate rights and interests.
summarize the problems of accepting complaints and register for diversion. After the 12315 service personnel understand the complaint, the operator will enter it into the administrative law enforcement system and then divert it to the relevant regulatory units. For example, urban and county-level industrial and commercial bureaus.
I hope the above contents can help you. If you have any questions, please consult a professional lawyer.
Legal basis:
Article 4 of the Interim Measures for Handling Complaints and Reports in Market Supervision and Administration
The State Administration of Market Supervision is in charge of handling complaints and reports nationwide and guides local market supervision and administration departments in handling complaints and reports.
the local market supervision and management departments at or above the county level are responsible for handling complaints and reports within their respective administrative areas.
article 5
when handling complaints and reports, the market supervision and management department shall follow the principles of fairness and efficiency, and ensure that the application basis is correct and the procedures are legal.
Article 6
The public and news media are encouraged to conduct social supervision and public opinion supervision according to law on acts suspected of violating laws, regulations and rules on market supervision and management.
consumers are encouraged to negotiate with operators to resolve consumer rights disputes through online consumer dispute resolution mechanisms, consumer rights protection service stations, green channels for consumer rights protection, and third-party dispute resolution mechanisms.
article 39 of the law of the people's Republic of China on the protection of consumers' rights and interests
if a consumer and a business operator have a dispute over consumers' rights and interests, it can be resolved through the following channels:
(1) settlement through consultation with the business operator;
(2) requesting consumers' associations or other mediation organizations established according to law to mediate;
(3) complain to the relevant administrative department;
(4) submit it to an arbitration institution for arbitration according to the arbitration agreement reached with the operator;
(5) bring a lawsuit to the people's court.
Article 6 of the Regulations on Administration for Industry and Commerce
The responsibilities of the industrial and commercial office include: (1) handling the procedures for the preliminary registration, annual inspection and license renewal of enterprises registered and managed by the district and county industrial and commercial bureaus within their jurisdiction, and supervising and managing the enterprises approved and registered by the district and county industrial and commercial bureaus; (two) to manage the bazaars within the jurisdiction and supervise the trade and economic activities of the bazaars; (three) to supervise and inspect the conclusion and performance of economic contracts within the jurisdiction, and to mediate disputes over economic contracts; (4) Accepting, examining and reporting the applications for the opening, alteration and closure of individual industrial and commercial households within its jurisdiction, and supervising and managing the production and business activities of individual industrial and commercial households; (five) to guide enterprises, institutions and individual industrial and commercial households within their jurisdiction to apply for trademark registration correctly, and to supervise and manage their use of trademarks; (six) to supervise and manage the advertisements set up and posted within the jurisdiction; (seven) according to the provisions of the collection and payment of various industrial and commercial charges and fines; (eight) to publicize the laws, regulations and relevant policies on industrial and commercial administration; (nine) other industrial and commercial administrative duties as prescribed by laws and regulations.