1. Find and save the shopping voucher. As long as the goods are not used, the goods are not damaged, and the trademark is not damaged. It is convenient to handle the return procedure, so be sure to find a proof of purchase to facilitate returns.

2. Tell the seller the reason for the return. If the product has quality problems and is not genuine, be sure to explain the reasons clearly. If it is not a quality problem, but a problem with product size, style, etc., you should also explain it to the seller.

3. If the seller does not cooperate with the return procedure, the seller must state the interests of not handling the return to the store staff. If the product has quality problems, it must be returned, and the legitimate rights and interests of consumers need to be protected.

4. You can call the consumer complaint hotline 12315 to make a real-name report, which is more reliable. If it is a chain store, you can complain to the headquarters, etc. If the negotiation fails, you can complain to the local consumer association.

5. When communication is impossible, you can complain to the industrial and commercial department. If there are quality problems with the goods, or the goods are fake, you can complain to the industrial and commercial department. The industrial and commercial department will investigate and deal with it.

6. It can also be resolved through judicial means. Or file a lawsuit directly with the court. The court will make a fair and just judgment based on the consumption vouchers, items and other evidence provided.

China National People’s Congress Network—Consumer Rights Protection Law of the People’s Republic of China