ZTO Express Co., Ltd. was established in Shanghai on May 8, 2002. It is a large group company integrating express delivery, logistics and other businesses. It has registered trademarks "ZTO?", "zto" ?".

ZTO Express has now become a domestic express delivery company with a large business scale and rapid development among the first square. In 2017, the annual package volume reached 6.22 billion pieces, a year-on-year increase of 38.3%, which is already high. Compared with the industry’s average growth rate of 28.1%. As of December 31, 2017, ZTO had approximately 29,000 service outlets, 82 sorting and sorting centers, more than 9,500 network partners, more than 4,800 long-distance vehicles, and more than 2,000 trunk transportation lines. As of November 2017, the Internet reached more than 97.69% of districts and counties, and the coverage rate in towns and villages exceeded 81.5%.

On October 27, 2016, ZTO Express successfully listed on the New York Stock Exchange in the United States, creating the largest IPO in the U.S. securities market that year. It was also the largest Chinese company to go public in the United States since Alibaba went public in 2014. IPO. The listing of ZTO Express in the United States has opened a "window" to the world to understand the development of China's express delivery.

On the evening of September 21, 2018, ZTO Express issued an announcement stating that based on the development status and trends of the express industry, in order to further maintain service quality and improve customer satisfaction, express delivery will be launched from October 1 this year. The cost adjustment mechanism adjusts express delivery costs from the country to Shanghai. The specific cost adjustment range will be implemented by local service outlets based on the guidance and recommendations of the headquarters and combined with their respective actual conditions. Basic introduction Company name: ZTO Express Co., Ltd. Foreign name: ZTO Express Headquarters location: No. 1685 Huazhi Road, Huaxin Town, Qingpu District, Shanghai Date of establishment: May 8, 2002 Business scope: Express delivery services Company nature: Co., Ltd. Company Slogan: Renown in China Tongda World Chairman: Lai Meisong Abbreviation: Zhongtong Express Establishment location: Shanghai Industry: Logistics industry Organizational form: Joint-stock company development, business scope, corporate culture, company financial reports, product services, time-sensitive parts, value-added Business, digital products, Hong Kong and Taiwan parts, international parts, after-sales service, ZTO ecosystem, honor list, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, team building, social welfare, company development. On May 8, 2002, ZTO Express was established, and the business volume of the entire network on that day was only 57 votes. In 2003, the company's official website was established. In 2005, it took the lead in the private express delivery industry to open inter-provincial shuttle buses from the Yangtze River Delta to Guangdong and Beijing. Passed ISO9001:2000 international quality management system certification. In 2008, all the company's main line vehicles were equipped with GPS satellite positioning systems, the financial settlement of various network expenses moved from manual to system settlement, and it began to undertake Taobao business. In 2009, ZTO Express's average daily business volume increased to 500,000 tickets, and its total annual operating income reached 3 billion. In the same year, a headquarters base was built in Qingpu District, Shanghai. In 2010, the "whole network integration" strategy was launched and internal joint-stock reform was carried out. In 2011, the average daily business volume reached 1 million votes, and we invested in the construction of distribution centers with independent property rights in Dongguan, Taizhou, Wuxi and other places. In 2012, the company’s 10th anniversary, the average daily business volume exceeded 2 million votes. On November 19, 2014, during an inspection in Zhejiang Province, Prime Minister *** visited the ZTO Express branch in Qingyan Liucun, Yiwu, Zhejiang. On September 24, 2015, Prime Minister *** inspected the sorting center of Zhongtong Henan Zhengzhou Free Trade Zone and met with Lai Meisong, Chairman of Zhongtong. On October 27, 2016, it was successfully listed on the New York Stock Exchange. On October 10, 2017, ZTO Express issued a price increase announcement. On May 30, 2018, Cainiao Network and ZTO Express announced a strategic investment agreement. Alibaba, Cainiao and others invested US$1.38 billion in ZTO Express, holding approximately 10% of the shares. Both parties will jointly explore new logistics opportunities. , to promote the digital upgrading of the industry.

Business scope: Domestic express delivery, international express delivery (except for the specialized business of the above postal enterprises), engaged in maritime, aviation, land international cargo transportation agency, warehousing services, handling and loading and unloading services, domestic cargo transportation agency, corporate image planning, marketing planning, public relations activity planning , enterprise management consulting, business information consulting, supply chain management, machinery and equipment leasing, sales of machinery and equipment, mechanical and electrical products, electronic products, communication equipment, clothing, shoes and hats, office equipment and supplies, design, production, agency and release of various advertising. Projects that require approval according to law can only be carried out with the approval of relevant departments. The mission of Corporate Culture Zhongtong: Use our products to create happiness for more people (it contains three meanings: first, to help more people start businesses and find jobs , to achieve a better new life; the second is to help customers grow, cut costs for customers, improve efficiency, and create value; the third is to solve problems for society, reduce logistics costs, and realize the full link of "from factory to user, field to table" Management) Zhongtong’s vision: to be a century-old enterprise with dignity and respect Core values: Sharing, trust and responsibility, innovation and entrepreneurship Cultural concepts: Responsibility, transparency, justice, sharing Business philosophy: Fairness , efficiency, and results. Zhongtong’s goal: to become a world-class comprehensive logistics service provider. A direct reflection of Zhongtong’s corporate culture: confidence, trust, and responsibility. Our expectation: that all Zhongtong people can have a healthy body, happy work, and According to Happy Life Company’s financial report, from 2011 to 2015, ZTO’s express parcel volume had a compound annual growth rate (CAGR) of 80.3%, while China’s express parcel volume had a compound annual growth rate (CAGR) of 54% during the same period. In 2016, ZTO Express's business volume was 4.498 billion pieces, with a ratio to revenue of approximately 2. In the first quarter of 2017, the total volume of ZTO parcels was 1.175 billion, an increase of 41.9%; in the second quarter, the total volume of parcels received was 1.493 billion, a year-on-year increase of 37.6%, higher than the average growth rate of 30.7% among peers; in the third quarter, parcel delivery volume The number of packages delivered in the fourth quarter was 2.015 billion, an increase of 35.8% from 1.483 billion in the same period last year. While shipment volume and market share are growing rapidly, ZTO Express has demonstrated its profitability by virtue of its operational efficiency. Its operating income increased from RMB 3.9 billion in 2014 to RMB 6.1 billion in 2015, an increase of 55.9%. ZTO Express's full-year revenue in 2016 was RMB 9.789 billion, a year-on-year increase of 60.8%; gross profit was RMB 3.443 billion, an increase of 64.9% from RMB 2.088 billion in 2015; adjusted net profit was RMB 2.165 billion. An increase of 76.8% over 2015; operating profit margin increased from 15.4% in 2014 to 25.1% in 2015. In the first half of 2016, the operating profit rate reached 24.9%, which is one of the highest among the world's large listed express delivery companies. On March 9, 2018, ZTO Express released the company’s financial report for the fourth quarter and full year of 2017 as of December 31. The financial report shows that ZTO Express’ revenue in the fourth quarter of 2017 was 4.331 billion yuan (RMB, the same below, approximately US$665.7 million), an increase of 35.7% from 3.1905 billion yuan in the same period last year; net profit was 1.2219 billion yuan (approximately 665.7 million U.S. dollars). (totaled 187.8 million U.S. dollars), net profit in the same period last year was 739.8 million yuan, a year-on-year increase of 65.2%. ZTO Express’ revenue in fiscal year 2017 was 13.06 billion yuan, a year-on-year increase of 33.4%; net profit was 3.1589 billion yuan, a year-on-year increase of 54%. Products and Services Timely Delivery: Next-Day Delivery: An express service that accepts and delivers goods within the specified service range and delivery time, and promises delivery before 24:00 the next day. Next-day delivery: Delivery within the specified service range and delivery time, and promised to be delivered before 24:00 the day after tomorrow. Three-day delivery: Collection and delivery within the specified service range and delivery time, and we promise to deliver +3 days before 24:00. Value-added services Door-to-door pickup: A comprehensive service that collects express items at designated locations according to customer instructions and sends the express items to designated recipients. Pickup: a service that follows the sender's instructions to pick up the express shipment at a designated location and deliver it to the designated destination. Premium Fresh Delivery: "Excellent Fresh Delivery" is a delivery service launched by Zhongtong Company that is different from "ordinary parcels". It is mainly targeted at fresh produce, fruits and other products with higher timeliness and safety requirements.

Through the prompts for collection, transfer and delivery, the product can be transferred to the next step as soon as possible, and the entire delivery process can be completed at a faster speed. Collection of payment on behalf of the sender: In accordance with the requirements of the transaction agreement between the sender (seller) and the recipient (buyer), while providing the sender with transportation and delivery of the items, and collecting payment from the recipient on behalf of the sender, and at the same time in accordance with the A service that returns the payment to the sender at an agreed time. Pay-on-delivery: The cost of logistics transportation is borne by the recipient, and the cost is paid to the logistics company after the goods arrive. Signing return: at the request of the sending customer, various documents such as receipt documents, outbound orders, receipt lists, invoices, etc., which have been signed and confirmed by the recipient, are returned to the sender within the specified service time. Serve. Price guarantee: Based on customer requirements, the sender will be charged a price guarantee fee in accordance with the terms of the contract. Digital product electronic receipt: refers to a receipt that uses self-adhesive thermal paper to print customer collection and delivery information. It is also called a thermal paper express label, economical receipt, QR code receipt, etc. It can shorten the operation time and optimize the distribution process. Privacy form: It is a method that uses private communication technology to hide the recipient/sender information and at the same time, the courier can directly talk to the recipient/sender by dialing a security number, which can prevent the recipient/sender from being intercepted during the logistics transportation process. Obtain and leak the sender's private information, and provide the recipient/sender with services that can protect private information. Hong Kong and Taiwan parcels Hong Kong express line: express delivery services whose sending and receiving places are within the territory of the People's Republic of China and the Hong Kong Special Administrative Region of China respectively. In September 2011, ZTO Hong Kong Company was officially established to provide customers with express delivery services between mainland China and Hong Kong. Taiwan Special Line: Express delivery services whose sending and receiving places are within the People's Republic of China and Taiwan, China respectively. In September 2011, ZTO Taiwan Company was officially opened to provide customers with express delivery services between mainland China and Taiwan. International FBA air freight with tax included: ZTO Express signs fixed flights with airlines and uses air-delivery for transportation. There is no warehousing phenomenon and the timeliness is stable and fast, allowing customers to enjoy express delivery services at dedicated line prices. Sino-British Dedicated Line: The Sino-British Dedicated Line is a high-quality dedicated line logistics service with fast customs clearance, fast timeliness and excellent price provided by ZTO International and British local express YODEL to Chinese foreign trade and cross-border e-commerce sellers. The goods are sorted centrally in the country and loaded onto direct flights to the UK. The package information is sent to the UK for customs clearance before the goods. After the goods arrive in the UK, they can be cleared and dispatched to the entire UK immediately. Suitable for transporting high-value, time-sensitive items. Ruiyoubao: Zhongtong Ruiyoubao is a dedicated logistics service provided by Zhongtong International in cooperation with France Post and Swiss Post for Chinese foreign trade and cross-border e-commerce sellers. It has also established dedicated lines for various countries for the export of Chinese electronic products. Through cooperation with customers, all goods have been sorted by country and channel before arriving at Zhongtong Warehouse (Shenzhen Warehouse). There is no need to sort again when arriving in transit countries (such as Switzerland, the United Kingdom, and France), and the speed can be improved as quickly as possible. Transit time limit. Swiss Post: ZTO International cooperates with France Post and Swiss Post to provide dedicated logistics services for Chinese foreign trade and cross-border e-commerce sellers. It goes directly to France and Switzerland and has established dedicated lines for various countries for the export of Chinese electronic products. . Through cooperation with customers, all goods have been sorted by country and channel before arriving at Zhongtong Warehouse (Shenzhen Warehouse). There is no need to sort again when arriving in transit countries (such as Switzerland, the United Kingdom, and France), and the speed can be improved as quickly as possible. Transit time limit. International e-Tongbao: International e-Tongbao is an economical international express delivery service launched by Zhongtong International to meet the needs of the international e-commerce light and small items delivery market. It provides delivery services to Chinese e-commerce customers by cooperating with overseas postal services and major e-commerce platforms. . New Aobao: Zhongtong New Aobao is an international express delivery business directly from China to Australia developed by ZTO Express and Australia Post. Achieving fast customs clearance and local distribution can solve the problems of high international express delivery costs and low efficiency of international small parcels. Russia Special Line: Russia Special Line is a Russian e-commerce logistics solution provided by ZTO International and Russian local express CDEK for Chinese B2C sellers. After-sales service After-sales service: After-sales service is an active after-sales service provided by the marketing center. It is a service and a product. Actively track the status of each express delivered by a customer; proactively solve all problems in the express circulation process; actively feedback express information and processing results to customers; proactively create exclusive customer logistics reports; proactively save hidden costs for outlets; and based on customer after-sales personality Develop after-sales plans based on specific needs.

Zhongtong Ecosystem Zhongtong Ecosystem is constantly optimized and improved, and Zhongtong International, Zhongtong Express, Zhongtong Cloud Warehouse, Zhongtong Selection, etc. have all made breakthrough progress. List of Honors: On April 1, 2005, ZTO Express passed the ISO 9001 international quality management system certification. In 2006, ZTO Express won the title of "Top Ten Influential Brands in China's Express Delivery Industry". ZTO Express won the title of "Top Ten Brands for Customer Satisfaction, Safety and Security in China's Express Delivery Industry". " In 2007, ZTO Express was selected as one of the "Top 100 Private Enterprises in Shanghai's Modern Service Industry in 2007" and "Integrity Enterprise". In 2008, ZTO Express (Guilin Branch) won the title of "Advanced Enterprise in Postal Industry Statistics in 2008". In 2009, ZTO Express won the title of "Advanced Enterprise in Postal Industry Statistics". Zhongtong Express won the "Hua Xia Bank Cup Top Ten E-commerce Logistics Service Enterprises" organized by the State Post Bureau in the "Express Service" Standard Knowledge Competition Organization Award. Zhongtong Express (Shijiazhuang, Zhejiang Branch) won the "2009 Postal Industry In 2010, Zhongtong Express (Zhejiang and Guilin branches) won the title of "Advanced Enterprise in Statistical Work in the Postal Industry in 2010"; in 2011, Zhongtong Express was awarded the title of "Worker Pioneer" in mid-2012 Tong Express (Shanghai Zhongtong Ji Express Service Co., Ltd. is the old name of Zhongtong Express) won the title of "Advanced Enterprise in Service Guarantee in National Express Peak Season" by the State Post Bureau. Zhongtong Express won the title of "National Civilized Unit in Transportation Industry" (2012-2013) In 2013, Zhongtong Express won the honorary title of "Top 100 Taxpaying Enterprises in Qingpu District, Shanghai in 2013" Zhongtong Express (Shanghai and Tonglu Branch) won the honorary title of "Advanced Enterprise in Statistical Work in the Postal Industry in 2013" Zhongtong Express (Shanghai Zhongtong Express) Ji Express Service Co., Ltd. (formerly known as Zhongtong Express) won the 2013 Charity Fundraising Contribution Award of "Charity Love Nuan Hua Xin". In 2014, Zhongtong Express Customer Service Center was awarded the National Youth Award by the Central Youth League, the State Post Bureau, and the Ministry of Transport. Zhongtong Express won the honorary title of "2014 Most Promising New Business Formats in the Service Industry". Zhongtong Express won the honorary title of "Outstanding Contribution Award" for industry news and publicity work in 2014. Zhongtong Express won the honorary title of "2014 Industry of the Year". The honorary title of "Excellence Innovation Award" for news and publicity work; In 2015, ZTO Express won the title of "Outstanding Enterprise in China's Logistics in 2015" ZTO Express won the title of "Enterprise with Outstanding Contribution to the Development of Shanghai's Express Delivery Industry in 2015" ZTO Express won the title of "2015 Shanghai Outstanding Enterprise" Zhongtong Express (Guizhou Branch) won the title of "Enterprise with Excellent Complaint Handling Quality in the Municipal Express Industry" and won the "2015 Guizhou Province Express Delivery Peak Season Service Guarantee Outstanding Contribution Award", "2015 Guizhou Province Express Delivery Peak Season Service Guarantee and Safety Prevention and Control Award", "2015 Guizhou Province Express Delivery Peak Season Service Guarantee Outstanding Contribution Award" "Advanced Enterprise in Postal Statistics in Guizhou Province" and many other honorary titles.

ZTO Express was rated as the 2015 Shanghai Specialized, Special and New Small and Medium Enterprises. ZTO Express won the "Excellent Organization Award of the 2015 China Skills Competition Shanghai Express Industry Vocational Skills Competition". ZTO Express won the "First Shanghai Express Industry Vocational Skills Competition" Group Award" ZTO Express (Shanghai Branch) won the honorary titles of "National Civilized Unit in the Transportation Industry", "2015 Shanghai Express Industry Outstanding Complaint Handling Quality Enterprise", "2015 Shanghai Express Industry Development Outstanding Enterprise" and other honorary titles ZTO Express won the title of "Shanghai Zhejiang Chamber of Commerce's 2015 Outstanding Member Returning Hometown Investment Contribution Award" ZTO Express won the title of "2015 Shanghai Postal Industry News and Publicity Advanced Unit" In 2016, ZTO Express won the title of "National Transportation Award" issued by the Ministry of Transport of China "Civilized Unit in the Transportation Industry" ZTO Express was awarded the title of "Top 100 Taxpayers in Qingpu District, Shanghai in 2016" ZTO Express was awarded the honorary title of "Shanghai Charity Star" ZTO Express (Sichuan Branch) was awarded the 2016 Integrity Award in the Chengdu Logistics Industry The honorary title of Advanced Unit Construction ZTO Express won the "2016 China Express Best Service Improvement Award" ZTO Express won the "2016 China Concept Stock Best New Stock Company" ZTO Express won the 2016 Qingpu District Top 100 Taxpaying Enterprises Rapid Contribution Award ZTO Express won four information security awards in the express logistics industry in 2016 (Excellent Operation and Maintenance Team Award/Excellent Case Award/Outstanding Progress Enterprise Award/Excellent Individual Award) ZTO Express won the 2016 Postal Industry Statistics Advanced Enterprise and the 2017 ZTO Express Express won the "Special Contribution Award for the Cluster Development of the Express Industry". Zhongtong Express won the second place in the "Shanghai Express Industry Vocational Skills Competition" group award, the Outstanding Organization Award, the Excellent Guidance Award and many other awards. Zhongtong Express (Yanbian Branch) won The state-level "Youth Civilization" honorary title ZTO Express won four awards including the "Outstanding Information Security Progress Enterprise Award", "Information Security Outstanding Operation and Maintenance Team Award", "Information Security Outstanding Case Award" and "Information Security Outstanding Individual Award" Zhongtong Express was rated as a national 5A-level logistics enterprise. Shanghai Zhongtong Ji Network Technology Co., Ltd., a wholly-owned subsidiary of Zhongtong, was awarded the "National High-tech Enterprise Certification". In 2018, Zhongtong Express was awarded the "Top 100 Taxpaying Enterprises in Qingpu District in 2017" and "2017 Qingpu District Innovation and Entrepreneurship Outstanding Talent Team Award". ZTO Express has been awarded the title of the top 100 taxpayers in Qingpu District for many consecutive years, and ranked second in the top 100 taxpayers in Qingpu District in 2018. Team Building In April 2014, Zhongtong Express Group carried out quality development training activities with the theme of "Building a Harmonious Team". In 2015, Zhongtong Express Group invested millions of yuan to build the Zhongtong Hope School in Minjian Township, Yunlong County. May 8, 2016 On August 27, 2016, ZTO Express held the 2016 Network Planning Work Conference and the 5th Correspondent Training in Shanghai during the 14th anniversary celebration of the establishment of ZTO Express Group and the 2016 collective wedding ceremony. In March 2017, ZTO Express Group organized the "Send Health and Warmth" activity to family members, providing on-site blood pressure measurement, physical and mental health consultation and other services to company employees. On May 8, 2017, ZTO Express Group held its 15th anniversary celebration and 2017 Group wedding ceremony On June 30, 2017, ZTO Express Group held a singing competition to celebrate the 96th anniversary of the founding of the Party. In June 2017, ZTO Express basketball team participated in the 2017 "Xianghua Bridge Cup" Shanghai Qingpu District Enterprise Employees Basketball League and EBA Enterprise Super Basketball League (Qingpu Division) and won the championship. In July 2017, ZTO Express Group organized front-line couriers to participate in the "Slow Life" event. In August 2017, ZTO Express Group participated in the 2017 Express Industry "Dark Horse Cup" Basketball Invitational Tournament. , and won the championship in social welfare. In 2015, ZTO Express Group donated 1 million yuan through the Yunnan Youth Development Foundation to build a Hope Elementary School in Yunlong County and Lanping County, Yunnan Province. In June 2017, ZTO Express teamed up with the Qingpu District Education Bureau of Shanghai to hold the "Little Hands Holding Big Hands, Green Around the Earth" and "Dream Realization 1+1" charity book donation activities.