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This is a normal attitude. Ciao FG sent by Ferrari Giu
The first sentence is Italian, which means: good, it seems that the company is trying to get on the right track.

Bene in front may also be the beginning of replying to your email, while ciao below is the conclusion: goodbye.

FG is his initials. F: Ferrari (surname) G: Giuseppe (name)

The last line is in English: Ferrari Giuseppe from brembo blackberry.