Tourism planner is referred to as "planning". "Planning and Dispatching" is a professional who carries out the actual operation of tourism, and is mainly responsible for the management of new line development, accommodation negotiation, itinerary arrangement and cost accounting. Whether a travel agency can make money and how much it earns by opening a route and taking a tour group depends on "scheduling" to control and account. Therefore, "scheduling" is also called the center of travel agencies. The quality of scheduling personnel directly determines the management level of travel agencies, as well as their profits and service quality.
To be a qualified tourism planner, we must develop morally, intellectually and physically.
Dispatchers belong to "individual combat" and are often responsible for docking multiple departments and multiple links. Therefore, in work practice, it is easy to abuse power for personal gain. For example, when a school organizes a summer camp for students, it is easy for designers to increase the price on the basis of the original price and then enrich themselves. The situation of "taking kickbacks" may also appear in various links such as contacting hotels, restaurants and vehicles. In addition, engineers with bad moral character may transfer customers to other companies for personal benefit, in order to seek higher profits, or turn public resources originally belonging to the company into personal resources. Therefore, a qualified tourism planner first needs to have noble moral quality.
Engineers have fine job distribution, demanding versatility and strong comprehensive coordination ability. From on-the-spot investigation to product planning, to marketing, attracting teams and arranging on the way, every link is inseparable from the coordination and scheduling of engineers. "It's not important to know others, it's important to let others know you", which shows that engineers need a strong network in the industry to carry out their work smoothly. How to maintain customer relationship and retain important customers is also an important part of dispatcher's work, which sometimes directly determines the profitability of travel agencies. In terms of finance, dispatchers should learn to calculate carefully and make sure that "what should be saved in this province must be saved, and what should not be saved must never be saved". In order to satisfy tourists, it is sometimes necessary to change trains and upgrade hotels. Strong adaptability is even more necessary for engineers, because customers may complain at midnight at any time. How to deal with an emergency depends on the ability of quick response. These problems fully show that the position of dispatcher requires practitioners to have the ability to work beyond ordinary employees.
Although the dispatcher is not responsible for leading the way, this job is by no means an "office-sitting" as most people think. From the beginning of stepping on the line, the dispatcher must negotiate the details of cooperation with the enterprises along the way on behalf of the travel agency, and the process of product line research and development and marketing must also be completed by himself. The busiest thing is that after receiving the team, in addition to the regular itinerary, which guests have special needs, the dispatcher must first understand clearly through the whole journey, and then inform the tour guides one by one, and seriously supervise the implementation of the reception points along the way. During the peak season, a dispatcher is often responsible for answering many landlines and mobile phones, and can't sleep well at night, but there are still many details to deal with in the team operation the next day. Therefore, tourism planners should also have strong physique and abundant energy.
Able to withstand the loneliness in the off-season and the pressure in the peak season. When the off-season comes, the dispatcher should not ask for leave because of the decrease in business volume, but should carefully sort out all kinds of resources in his hand, such as visiting the scenic spots, hotels and shopping spots on his line again to further consolidate the cooperative relationship, and at the same time keep in touch with important customers through the network and telephone to make full preparations for the peak season. When the peak season comes, tourism surveyors are often as busy as a bee, and they have to connect with many departments and enterprises at the same time. At this time, they should adjust their mentality. They should fully realize the arduousness of this work from the beginning, keep a clear head and a peaceful mind at any time, and carefully handle every seemingly insignificant "little thing".
Look at the "disproportion" between income and remuneration from a long-term perspective. Judging from the current situation, tourism planners have not received enough attention in the travel agency industry, and their income is not very high; But at the same time, the dispatcher's hard work is unimaginable to ordinary people. Therefore, tourism planners, especially those who have just started to work, often face the embarrassment that income is not proportional to pay. Tourism planning is a job that needs time to accumulate. Generally speaking, a surveyor who can persist for 3-5 years can master enough tourism resources and customer resources, which will inevitably bring about a continuous increase in income.
You must keep your promise to tourists. The dispatcher must help guests book hotels, restaurants, etc. It contains many details. Sometimes, he may forget to carry it out after he casually promised the tourists. For example, there was a minority tourist in the group, but the dispatcher forgot to arrange the hotel to prepare special dishes for him. This situation may be considered as a small mistake of surveyors, but it is an act of dishonesty for tourists, which often leads to complaints and even disputes. Therefore, surveyors must remember that their promises to tourists must be earnestly fulfilled.
Do your best to maximize profits for travel agencies. Maximizing profit is an inevitable requirement for the survival and development of enterprises, and it is also an important way for engineers to realize their self-worth. To maximize profits, we must rely on the rich experience of dispatchers. For example, an experienced dispatcher can accurately estimate the number of tourists sent by the company to a scenic spot, negotiate with the scenic spot for greater ticket discounts, and reduce the operating costs of travel agencies; For the same tourist route, you should learn as much as possible about hotels, restaurants, shopping spots and other information. On the one hand, it can earn more profits for travel agencies, on the other hand, it can avoid increasing the cost of travel agencies because of the monopoly of some enterprises.