Customer service email :service2@gome.com.cn Gome Tel, 9:00- 18:00.
Brief introduction of Gome:
1, 1 987 65438+1October1,Mr. Huang Guangyu opened Gome's first store in zhushikou Street. 1993, Gome unified the store name in Beijing as "Gome" for unified brand management. From 65438 to 0995, Gome adopted a standardized and reproducible household appliance chain business model, which pioneered Gome's telephone and China's household appliance retail chain business model.
2. In 2004, Gome successfully listed in Hong Kong, and its development entered the fast lane. In 2009, it was selected as "the largest home appliance retail chain enterprise in China" in world record association, China. By June 30th, 20021year, there were 3,895 offline stores in Gome, covering more than 500 cities across the country, with more than 200 million members.
3.20 1 1 April, Gome's e-commerce website was fully launched. Gome took the lead in innovating the "B2C+ physical store" integrated e-commerce operation mode. In August of 20 16, Gome ranked 104 in "Top 500 Chinese Enterprises in 20 16".
4.2065438+On September 7th, 2009, China Business Federation and China National Business Information Center released the list of top 100 retail enterprises in China in 2065438+2008, and Gome ranked among the seven enterprises with sales scale exceeding 100 billion yuan.
On August 3, 2020, Gome announced the establishment of Gome Online Platform Company. June, 2020 10, ranking among the top ten private enterprises in Beijing in 2020 100.
6.20221October 29th, 165438+ Zhongchengyuan Major Cases Center announced that Gome was filed for bankruptcy liquidation due to arrears.
Gome's 24-hour customer service telephone number is 400-8 1 1-3333.
Gome Electrical Appliances Group is the largest national chain enterprise in China, focusing on the retail of household appliances and consumer electronic products. There are more than 300 direct stores in nearly 300 large and medium-sized cities in China, and national and regional home appliance retail brands such as Gome, Yongle, Dazhong and Black Swan, with an annual sales capacity of10 billion yuan.
Its company has a strong development process and a colorful corporate culture.
Advantages of Gome:
1. Commodity advantage: Many well-known home appliance and consumer electronics manufacturers around the world provide direct supply and exclusive supply support, and well-known home appliance brands at home and abroad gather here, which is the first choice for many online shopping platforms.
2. Service advantage: the national service team provides professional and fast service, and the most perfect call center service system can quickly solve customer problems and provide professional after-sales service.
3. Low-price advantage: The signing of nearly 100 billion huge orders and best-selling model customization agreements every year has enabled Gome Online Mall to have exclusive, low-cost and sustainable mass sales and after-sales service support capabilities among many household appliances and consumer electronic products, ensuring lower prices throughout the network.
4. Logistics advantages: After 25 years of development, Gome has built the largest logistics distribution system in China, and Gome Online Mall has also become an e-commerce enterprise with the widest logistics distribution scope in China and supporting the nationwide distribution of household appliances.
What is the customer service phone number of Gome? Gome is headquartered in Pengrun Building, No.26 Xiaoyun Road, Chaoyang District, Beijing. National customer service telephone number: 4008 1 13333 Headquarters switchboard: 0/kloc-0 * 8888.
Gome customer service telephone number Gome customer service telephone number is 400-8 1 1-3333.
Gome Customer Service Telephone Service Hours:
Self-service: 7*24 hours, manual service: 7* 12 hours.
Service type:
1. Factory-brought commodity collection and installation code: the sending factory-brought commodity collection and installation code, 400-8 1 1-3333 key 1.
2. Delivery service: ① self-service inquiry of delivery progress; ② To reserve the delivery time, please press 2 on 400-8 1 1-3333.
3. Installation service: ① Self-inquiry of installation progress; ② To make an appointment for installation, please press No.3, tel: 400-8 1 1-3333.
4. Maintenance service: ① make an appointment for maintenance; (2) For maintenance progress query, press 4 for 400-8 1 1-3333.
5. Return and exchange service: ① Self-inquiry of return and exchange progress; ② For the return application, please press the 5 key on 400-8 1 1-3333.
6. Commodity consultation: for color TV sets, washing machines, air conditioners, range hoods, cookers and other commodities. , press 6 on 400-8 1 1-3333.
7. Member services and suggestions: ① Inquire about the remaining really happy beans; ② Modification of member binding information; (3) For complaints and suggestions, press 7 for 400-8 1 1-3333.
8. Franchisee: For franchise consultation, press No.8 key 400-8 1 1-3333.
The development course of Gome:
1 98765438+1October1,Mr. Huang Guangyu set up his first small shop in Beijing, mainly dealing in various household appliances.
Starting from 1993, Gome unified store names, unified product display methods, unified after-sales service and unified publicity.
From 65438 to 0995, the standardized and reproducible household appliance chain operation mode was adopted, and the prototype of China household appliance retail chain mode was formed.
In June 2004, Gome successfully listed in Hong Kong. In the "2004 rich popularity list and brand influence" selection, Gome ranked second among brand influence enterprises.
In 2005, Gome was awarded the honorary title of "Beijing Famous Trademark" by Beijing Administration for Industry and Commerce.
In April 2005, Gome merged for the first time, and the Harbin home appliance chain brand "Black Swan" was fully merged into Gome.
In July 2006, Gome acquired Yongle Electric, further consolidating Gome's leading position in the household appliance chain industry.
In March 2007, the Ministry of Commerce and China Chain Store & Franchise Association jointly released the chain operation performance of China in 2006, and Gome ranked first in annual sales and became the leader of China chain industry.
From June, 5438 to February, 2007, Gome acquired Dazhong Electric Appliances, which laid a big pattern of competition and cooperation in China's home appliance retail professional market and became the largest number of domestic home appliance chain enterprises.
20 12, 12 On February 25th, Gome held a conference on its future development strategy and new brand image in Beijing, and officially announced its corporate strategic plan for 20 13-20 15 years.
On August 20 17, "Gome Electrical Appliances" was renamed as "Gome Retail", which marked the expansion and upgrading of Gome from a single electrical appliance business to a full range of commodity retail business. In June of the same year 165438+ 10, Gome launched the "home and life" strategy in an all-round way.
By June 30th, 20021year, there were 3,895 offline stores in Gome, covering more than 500 cities across the country, with more than 200 million members.
Refer to the above content: Gome official website-Customer Service Hotline
Gome's service hotline Gome's customer service telephone number is 4008 1 13333.
Address: Floor 1 1, Building B, Pengrun Building, No.26 Xiaoyun Road.
Brief introduction of Gome
Gome generally refers to Gome Holding Group Co., Ltd., which owns five listed companies, including Gome Retail, Gome Financial Technology, Close-range Online Entertainment, Zhongguancun Technology and Gome Communication, with more than 300,000 employees. After 35 years of development and accumulation, Gome has developed into a diversified enterprise group integrating retail, finance, real estate, investment and other business sectors, adhering to the concept of "businessmen have no land, and peace is precious".
20 18 China ranked eighth among the top 500 private enterprises. In 20 19, it ranked among the top 500 private enterprises in China; In 20 19, the service industry of the top private enterprises in China 100 ranked sixth. In 20 19, China ranked 30th among the top 500 service enterprises.
On September 10, 2020, the list of the top 500 private enterprises in China in 2020 was released, and Gome Holding Group Co., Ltd. ranked eighth, with an operating income of 37 1700580 yuan. In September, 20021,it was selected as "202 1 Top 500 Private Enterprises in China", ranking 12.
Business Strategy
Under the guidance of the national "double-cycle" development pattern and the policy of economic transformation to high-quality development, at the beginning of 20021,Gome Retail focused on the retail industry and home service industry, and started the second phase of the "home life" strategy with online "true happiness" and offline "Gome home" as the core.