According to my personal experience, I found that the Xianyu platform is very unreliable. First of all, Xianyu couldn't find the manual customer service, and then he went to Baidu to connect to the manual customer service. The first time I discovered that many netizens had disputes due to transaction issues, but the platform failed to resolve them well. What is excessive is what I just experienced. They pretended to be Xianyu customer service and defrauded me. Later, I gave feedback to Xianyu and found that the platform knew about this fraud, but it knew about this fraud but did not alert users. This is a bit difficult to explain. The purpose of my feedback at that time was to hope that others in the future would learn from it and not be deceived again. Because I found that there have been many cases of people pretending to be Xianyu customer service to commit fraud, and I also saw many posts from netizens. Moreover, most of the victims of fraud are new users of Xianyu. I wonder if I could have played a preventive role if I knew about this routine in advance. Next, I will talk about my experience of being defrauded to give everyone a heads up. I started to download Xianyu and sell idle items on it. Someone sent me a text message saying that he wanted to take pictures of my items and asked me to add him on QQ for detailed communication. After adding him, he directly said to place an order first. After placing the order, I sent a screenshot saying that the store did not activate the integrity guarantee and the order could not be processed. Moreover, customer funds were frozen. I believe everyone, like me, must have been very anxious and guilty at first, feeling that others had suffered losses due to their own mistakes. Next, I scanned a code and communicated with the customer service. The customer service said that I need 2,000 yuan to activate Alipay without any loss of funds. At that time, I thought that since my account had money, it didn’t matter. So I turned on the borrowing mode. When I borrowed good money, I was in the boss mode. So later he sent me a code and asked me to pay two thousand, and I paid without hesitation. After I paid later, the customer service said I offered a fake offer of 5,000 and lost three, and then I thought about it carefully and realized something was wrong. I searched Zhihu and found that many people have experienced such a scam. In the future, if your next software involves money transactions, you must read the rules of the app carefully, and you must also think about chats involving money transactions first.