Chapter 1 General Provisions Article 1 In order to ensure the implementation of the seven-day no-reason return provisions of the "Consumer Rights Protection Law", protect the legitimate rights and interests of consumers, and promote the healthy development of e-commerce, according to the "Consumer Rights Protection Law" "Act" and other relevant laws and administrative regulations, these Measures are formulated. Article 2 If a consumer purchases goods online for daily consumption and returns the goods within seven days from the date of receipt in accordance with Article 25 of the Consumer Rights Protection Law, these Measures shall apply. Article 3 Online product sellers shall fulfill their seven-day obligation to return goods without reason in accordance with the law.

Online trading platform providers should guide and urge online product sellers on the platform to fulfill their seven-day unreasonable return obligation, conduct supervision and inspection, and provide technical support. Article 4: Consumers exercising their right to return goods within seven days without any reason, and online product sellers fulfilling their obligation to return goods within seven days without reason, must abide by the principles of fairness, honesty and credit, and abide by business ethics. Article 5: Encourage online product sellers to make no-reason return commitments that are more beneficial to consumers than these measures. Chapter 2 The scope of products that are not applicable to returns and the standard of product integrity Article 6 The seven-day no-reason return rule is not applicable to the following products:

(1) Products customized by consumers;

(2) Fresh and perishable goods;

(3) Audio-visual products, computer software and other digital goods downloaded online or unpacked by consumers;

(4) Delivered Newspapers, periodicals. Article 7 The seven-day no-reason return rule does not apply to the following commodities that have been confirmed by the consumer at the time of purchase:

(1) Commodities that are likely to affect personal safety or life and health after being opened, or that are unsealed. Goods that are likely to change in quality after sealing;

(2) Goods whose value has greatly depreciated once activated or after trial use;

(3) The approaching shelf life has been clearly stated at the time of sale products, defective products. Article 8: Goods returned by consumers must be in good condition.

If the product can maintain its original quality and functions, and the product itself, accessories, and trademarks are complete, it is deemed to be in good condition.

Consumers opening product packaging based on inspection needs, or conducting reasonable debugging to confirm the quality and function of the product will not affect the integrity of the product. Article 9 If the use of goods exceeds the requirements for inspecting and confirming the quality and function of the goods, resulting in a greater depreciation of the value of the goods, the goods shall be deemed to be defective. The specific judgment criteria are as follows:

(1) Food (including health food), cosmetics, medical equipment, and family planning supplies: the necessary disposable sealed packaging is damaged;

(2) Electronics Electrical appliances: Unauthorized repairs and modifications, destruction or alteration of mandatory product certification marks, instruction labels, machine serial numbers, etc., with traces of appearance that are difficult to restore to their original state, or generation of activation or authorization information, unreasonable Personal use data retention and other data usage traces;

(3) Clothing, shoes and hats, bags, toys, home textiles, household items: trademarks and logos have been removed, logos have been cut, and goods have been contaminated and damaged. Chapter 3 Return Procedure Article 10 Consumers who choose to return goods without reason shall send a return notice to the online product seller within seven days from the date of receipt of the goods.

The seven-day period starts from the day after the consumer signs for the goods. Article 11 After receiving a return notice, online product sellers shall promptly provide consumers with true and accurate return address, return contact person, return contact number and other effective contact information.

After obtaining the above information, consumers should return the goods promptly and keep the return certificate. Article 12 When returning goods, consumers should return the goods themselves, accessories and gifts together.

Gifts include gifts, points, vouchers, coupons, etc. If the gift cannot be returned together, the operator can require the consumer to pay the gift price according to the pre-marked gift price. Article 13: If the goods returned by consumers are in good condition, the online product seller shall return the price paid for the goods to the consumer within seven days from the date of receipt of the returned goods. Article 14 The refund method shall be the same as the payment method for purchased goods. If operators and consumers have other agreements, such agreement shall prevail.

If multiple methods are used to pay the price when purchasing goods, refunds should generally be made in the corresponding manner based on the actual price paid by various payment methods.

Except with the express consent of consumers, online product sellers should not designate other refund methods on their own.

Article 15: If consumers pay the price in the form of points, vouchers, coupons, etc., the online product seller shall return it to the consumer in the corresponding form after the consumer returns the product. If there is an agreement on the use and return of points, vouchers, and coupons, such agreement may apply. Article 16: If consumers use credit card payment methods and pay handling fees when purchasing goods, online product sellers do not need to refund the handling fees when making refunds.

If consumers use credit card payment methods when purchasing goods and the online product seller is exempted from handling fees, the online product seller can deduct the handling fee when refunding. Article 17 The return price shall be based on the actual price paid by the consumer.

If some products in a set or a full discount promotion are returned, resulting in the discount being no longer available, the settlement will be based on the price of each product at the time of purchase, and any excess will be refunded or compensated.