The Agency Management Measures are regulations promulgated by the State Council, which mainly stipulate the establishment and management of various types of agencies. This approach is of great significance in promoting the standardized management of agencies and maintaining market order.
The Agency Management Measures are a regulation promulgated by the State Council in 1996. It contains eleven chapters and seventy articles, including the definition, establishment, organizational form, personnel management, and funding of agencies. Management, business scope, responsibilities and obligations, illegal acts and penalties, etc. This measure mainly applies to various agencies that specialize in consulting, agency and services in the fields of law, business, technology, culture and other fields, such as patent agencies, trademark agencies, legal service agencies, cultural media agencies, etc. According to the agency management measures, agencies must obtain corresponding professional qualifications or licenses in accordance with relevant laws, regulations and rules before they can engage in agency business. At the same time, agencies should conduct business in accordance with the law, abide by business ethics, protect the rights and interests of customers, and maintain market order. In addition, agencies should also establish and improve internal management systems, strengthen the training and management of employees, and are strictly prohibited from taking advantage of their positions or business to engage in illegal activities.
How should agencies protect the rights and interests of customers? As a type of legal service agency, the essence of its business is to help clients protect their own rights and interests or obtain benefits. Therefore, agencies should abide by business ethics and protect the rights and interests of customers. Specific measures include: establishing and improving a customer service guarantee system to ensure that customers’ rights to know, participate, make decisions, and supervise are fully protected; strictly implement agency contracts and shall not violate legal provisions or agreements with customers; adhere to the customer-first service concept and provide Professional, efficient and honest service; promptly inform customers of business progress, accept customer inquiries and complaints, and provide timely feedback and processing.
The promulgation of the Agency Management Measures realizes the standardized management of agencies and helps promote the healthy development of the agency industry and the maintenance of market order. At the same time, agencies should strictly abide by relevant laws, regulations and rules, operate in compliance with regulations, and provide customers with high-level and high-quality services.
Legal basis:
Article 5 of the "Measures for the Administration of Agencies of the People's Republic of China" The agency shall have the necessary economic strength, technical equipment, and management to engage in agency business system and practitioners and other conditions, and obtain corresponding professional qualifications or licenses in accordance with the law.