The 315 anti-counterfeiting complaint hotline is 12315.

On February 9, 2020, the national 12315 complaint and reporting platform was officially launched on the State Council client applet. You can make complaints and reports on these illegal behaviors by clicking on Price Report on the home page of the State Council Mini Program.

In the past, the departments were in charge of separate departments, but last year they were merged into 12315, which can now handle complaints.

On February 28, 2019, the official website of the State Administration for Market Regulation of the People's Republic of China released the "Opinions of the State Administration for Market Regulation on Integrating and Building the 12315 Administrative Law Enforcement System to Better Serve Market Supervision and Law Enforcement." The market supervision complaint hotline will be unified to 12315 before the end of 2020.

"After consumers call the 12315 hotline, they will hear the prompt tone 'Please press 1 for consumer rights protection, product quality, food and health food, press 2 for medicines, cosmetics, and medical equipment, and press 3 for prices. , please press 4' for intellectual property rights. ”

Market supervision departments at all levels will promptly input complaint and reporting clues from outside the channels such as the Internet, letters, incoming calls, etc. into the relevant business systems, and follow the relevant regulations on complaint reporting. , handled in accordance with the law.