For the first time, communicate with customers to confirm the reasons for the default. At this time, remember not to believe any reason given by the other party, and don't give promises such as discounts at will. At the same time, the enterprise needs to obtain the other party's Enterprise Credit Report, confirm the obtained information, and evaluate whether the other party has repayment ability.

Reports usually include operating conditions, financial conditions, business registration information, litigation information, etc. , especially the financial situation, can effectively judge whether the other party is maliciously in arrears. For example, the other party says that the financial situation is not good, but after investigation, it is found that the other party is operating normally and has sufficient cash flow, so the other party's intention of malicious breach of contract is obvious; If the other party does have operational difficulties and the reasons given for non-payment are seriously inconsistent with the actual situation, the other party is obviously stalling for time. At this time, it is necessary to prevent the other party from concealing key information and go through bankruptcy procedures at the same time of payment, which is related to the choice of collection plan.

2. Determine the collection plan

Self-collection is the main method, supplemented by third-party collection, and litigation collection is the last resort.

(1) has repayment ability and no repayment intention.

(1) If the payment is overdue for more than one week, you can call or send an email to greet the situation politely, and if the company has any problems or situations.

(2) When customers find various excuses not to return the payment, enterprise collection personnel should adopt flexible collection skills. First of all, you can let the other party see their predicament, and the enterprise is in danger of breaking the capital chain, so that the other party can be moved and pay for the goods; Secondly, we can put pressure on each other through negotiations; Finally, the Ministry of Justice can send a formal collection letter to play a deterrent role.

(3) If the customer still doesn't pay back, you can put pressure on him. Explain that if the other party continues to default on the payment, it will boycott with his customers and tell them that they will be blacklisted, which will seriously affect the development of the enterprise.

(4) If the self-collection has reached 3 months, it is necessary to entrust a professional third-party agency to collect it as soon as possible, because the earlier the collection, the higher the success rate, and the longer the delay, the more difficult the collection.

If non-litigation collection can't solve the problem, you need to consider whether to take legal measures to protect your rights and interests. However, it should be noted that the cost of litigation collection is high and the period is long, and sometimes winning the case may not be able to recover the arrears smoothly. Therefore, before considering the way of litigation recovery, we must make a proper evaluation and listen to the suggestions of third-party collection agencies.

(2) Lack of repayment ability and willingness.

When the customer's capital turnover is really difficult, the enterprise should follow up the customer's situation in time. Can help each other reduce inventory, increase sales and increase capital inflows. You can also give customers a certain repayment discount, or ask customers to repay the arrears of payment in installments. At the same time, pay close attention to customer dynamics. Once the customer has liquidity, the company needs to contact the other party as soon as possible to confirm the repayment project, so as to prevent the customer from paying the limited funds to others first.

To sum up, when customers default on payment, taking into account the long distance between enterprises, language communication barriers, differences in laws and policies at home and abroad and other factors, we can first grasp the relevant evidence information of overdue payment, and then entrust a professional collection agency to urge the payment in time, and take flexible and diverse ways to recover the payment with the protection of legal proceedings.