I. dress etiquette
Workplace dress is the first round effect in the workplace. When two people meet, the first impression is each other's dress. Therefore, a person's dress in the workplace can well reflect his taste, taste, aesthetic accomplishment and comprehensive quality. As far as the basic norms of dress are concerned, they can be roughly defined as three aspects.
1, workplace dress should follow six basic norms.
First of all, the dress must be clean and tidy. If people in the workplace are not neatly dressed, they will leave a bad impression, especially in some special occupations such as medical care. If people don't dress neatly, they will leave a bad impression.
Second, dress should conform to the trend. Not too advanced, not too retro. If you wear Huang Ma hexagrams now, what impression will you give? That will definitely be mistaken for from? Hexagonal pavilion? A man who escaped from a mental hospital.
Third, dress according to personal identity. For example, the chairman and general manager have higher dress requirements in the workplace, while the dress requirements of ordinary employees can be slightly lower.
Fourth, dress should foster strengths and avoid weaknesses. For example, a man with a short neck should wear a collarless shirt instead of a vertical collar, which will help to lengthen his neck visually. If you are a woman with a long neck, don't wear a collarless shirt, because it will highlight the shortcomings of her long neck. In addition to dress, some collocation with the same effect as dress is also worthy of attention in the workplace. For example, if a woman has a disability in her left hand, she should not wear a ring. If a lady has an apple face and is round, don't wear two big round earrings to make her face look more round.
Fifth, dress should follow the routine. The so-called convention refers to a set rule, that is, everyone's habits and norms recognized by the public. If a woman wears a uniform at a social dance in the evening, it will inevitably give people an uncomfortable feeling.
Sixth, dress should distinguish between different occasions.
The first is the official occasion. The basic requirement of dress is four words:? Solemn and conservative? . Clothes that can be worn include uniforms and suits. Men can wear suits, and women can wear suits and skirts. Professional wear, men can wear Zhongshan suit and women can wear Lenin suit; For semi-formal dresses, men can wear trousers and robes, and women can wear long dresses and long skirts. Generally, one-step skirts or other dresses with smaller skirts are appropriate, and it is not advisable to wear large skirts and mopping skirts.
Clothing that can't be worn includes non-professional clothing and fashion. For example, women in the workplace can't wear suspenders, navel dresses, word collars and sleeveless dresses. Men can't wear casual clothes.
Followed by social occasions. Its dress code can also be summarized in four words:? Generous and decent? . Social occasions include banquets with banquet friends, dancing with ball friends, pleasing concerts, cheerful and enthusiastic literary evenings, literary gatherings and receptions with friends, visiting friends for the purpose of enhancing friendship and deepening feelings, and various celebrations attended by guests.
Usually, there are three kinds of clothes that can be worn on these occasions: fashion, which refers to the clothes that were popular at that time and fashionable clothes. Dress refers to the dress for ceremonial occasions. For example, a wedding dress is called a wedding dress. Men should wear formal clothes, and women usually wear white wedding dresses. Hanfu, the national costume, is usually used on grand occasions, such as attending national congresses, attending various celebrations, and visiting important people on behalf of the nation. You can wear traditional national costumes, and Han people can wear Tang costumes or Manchu flag costumes.
It should be noted that there are three main types of clothes that can't be worn in social occasions: uniforms, such as people's police gathering with friends after work, which will give people a strange feeling when eating. For example, when giving birthdays to the elderly, medical staff wear big white hexagrams. On this festive occasion, a few big white hexagrams are dangling, which really feels very disappointing. Casual clothes For example, if you visit an important person, you will inevitably feel disrespectful when you wear casual clothes. Out-of-date fashion, for example, in some solemn and grand occasions, women dress too exposed, too transparent and too thin, which is probably not harmonious. If you are visiting an important person, and this important person is of the opposite sex, it is even more inappropriate.
This is another leisure occasion. The dress code is not very high, and the basic norms can still be summarized in four words: Comfortable and natural? . Wearable clothes are mainly casual series, including casual clothes, jeans and so on. And all kinds of fashions.
2. The specific operational specifications of formal dress in the workplace can be summarized as? Three threes? principle
Tricolor principle. People in the workplace wear formal clothes on formal occasions, which must be observed? Tricolor principle? That is, the color of the whole body clothing should not exceed three tricolors. More than three colors, each more color is more tacky, and the more colors, the more tacky.
? Trinity law? . This means that if people in the workplace wear formal clothes, they must keep the colors of the three parts consistent. Trinity law? . The specific requirements are that when men wear suits in the workplace, the colors of shoes, belts and purses should be basically the same; For a professional woman? Trinity law? Refers to: leather shoes, purses, belts, skirts and socks worn in the lower body should be the same or similar in color. Dressed like this, it looks solemn and decent.
Three bogeys. First, it is a tacky sign that the trademark of the left sleeve of men's suits in the workplace is not removed. Second, people in the workplace had better not wear nylon stockings, but should wear high-grade cotton socks to avoid odor. Third, people in the workplace should not wear white socks, especially when men in the workplace wear suits and black shoes. It would be really tacky to wear a pair of white socks again.
3. Pay attention to six points in workplace dress.
First, men must wear a tie in formal occasions, and the quality of the tie must be excellent, with pure wool and silk as the top, the color should be the same as that of shirts and formal clothes, and the geometric pattern should be better. Never tie a dragon, phoenix or plum blossom fragrance, otherwise it will give people a tacky feeling.
Second, men can pursue some fashionable ways to wear ties on formal occasions: tie? Pit? The symbol of men's dimples, only silk ties can have this effect, and other textures will fade after playing; Generally don't tie a tie with a tie clip, it will give people the feeling of being on cloud nine. The length of the tie should generally be placed at the upper end of the belt buckle.
Third, people in the workplace generally wear short-sleeved shirts without ties, which are the same for men and women, but if they are part of the uniform, it is another matter.
Fourth, the suits that men wear in the workplace are divided into formal clothes and casual clothes. Formal dress generally refers to a single-breasted suit. Now there are generally four buttons, three buttons and two buttons, and the bottom button can't be fastened when it is worn.
Fifth, people in the workplace should learn to distinguish between formal clothes and casual clothes. Generally speaking, the color of formal attire should be consistent from top to bottom, and blue and black can generally reflect solemnity. In leisure suit, the styles of clothes and trousers can be different, and the colors are not necessarily the same.
Six, several issues that must be paid full attention to in workplace dress. Sum it up? Six is no good? ：
First, don't be too messy. The most direct mistake of chaos is not playing cards according to the routine.
Second, people in the workplace should insist on not being too bright? Solemn and conservative? Dress code.
Third, it should not be overexposed, especially for women in the workplace.
Fourth, you can't see too well, especially in summer. When a man wears a shirt, he usually wears a vest inside, which can prevent the male chest hair (if any) and nipples from being seen through.
Fifth, it should not be too short. No one in the workplace can wear shorts to work.
Sixth, don't be too tight, especially for women in the workplace. The so-called tight standard is that all clothes that can particularly highlight sensitive parts of the human body should be considered tight clothes.
Second, handshake etiquette.
Handshake is a physical contact between people, which can leave a deep impression on people. When shaking hands with someone is uncomfortable, we often think of that person's negative personality characteristics. Strong handshake and direct eye contact set a stage for positive communication. Ladies, please note: in order to avoid misunderstanding in the introduction, it is best to reach out first when greeting people. Remember, men and women are equal in the workplace.
Third, letter etiquette.
E-mail, fax and mobile phone not only bring convenience to people, but also bring new problems of workplace etiquette. Although you have the ability to find others at any time, it doesn't mean you should do so. In many companies, e-mail is full of jokes, spam and personal notes, but there is not much work-related content. Please remember that e-mail is a professional letter, and there is nothing serious in it.
The fax should include your contact information, date and number of pages. Don't send a fax without other people's permission, it will waste other people's paper and occupy other people's lines.
Mobile phones may act as many people? Lifeguard? . Unfortunately, if you use a mobile phone, you may not be in the office, and you may be driving, catching a plane or doing other things. You know, the person who calls your cell phone may not be interested in what you are doing.
Third, apology etiquette.
No matter how perfect your social etiquette is, you will inevitably offend others in the workplace. If this happens, just apologize sincerely and don't be too emotional. Express your apologies and continue your work. Taking one's mistake as a major event will only amplify its destructive effect and make the person who accepts the apology more uncomfortable. When you are alone, it is the best time to reflect morality and the best time to reflect the realm.
The corner of the workplace is often the place where a person can best show his true colors. Usually, he is elegant, handsome and gentle in suits and ties. Can not reflect a person's true quality, but in the corner of the workplace, it can better reflect etiquette and morality.
Fourth, elevator etiquette
Although the elevator is small, it is not shallow in knowledge, full of professional etiquette, and shows people's morality and education.
(1), when a person is in the elevator, don't look around, just scribble and express his feelings, and the elevator becomes a billboard.
(2) When accompanying guests or elders to the door of the elevator hall, press the elevator button first; When the elevator arrives and the door opens, you can enter the elevator first, press the open button with one hand and the side door with the other hand to let the guests in first. After entering the elevator, press the floor button that the guest wants to go to; When other people enter during the trip, you can ask which floor you want to go to and help press it. Try to face the guests sideways in the elevator without saying hello; When you arrive at the destination floor, hold down the door opening button with one hand and make a gesture of please go out with the other hand. Here we are, after you! ? After the guests get out of the elevator, they immediately step out of the elevator and enthusiastically guide the direction.
(3) At work, there are many people in the elevator. Those who come up first should take the initiative to go in and make room for those who come up behind. What comes up behind depends on the number of people in the elevator. The overload bell rang, and the last one who came up should take the initiative to wait for the next one. If the last person is older, the newcomer should take the initiative to ask himself to get off the elevator.
V. Use of Polite Language
1, courtesy? Four have four taboos?
What do people usually do when using polite language in communication? Four have four taboos? That is, we should be measured, polite, educated and knowledgeable, and avoid privacy, shallowness, vulgarity and taboo.
? Four? ：
(1) has been measured. This is the first question of language appropriateness and politeness.
(2) be polite. The etiquette of language is greeting.
(3) educated. Speaking appropriately, being knowledgeable and using elegant words are the signs of educated speech. Respecting and understanding others is an important manifestation of educated people.
(4) Knowledgeable. In a highly civilized society, we must attach great importance to knowledge and respect talents. A knowledgeable person will be respected by society and others, while an ignorant person will be despised by society and others.
? Four bogeys? ：
(1) Avoid privacy. Privacy is something that can't be made public or doesn't have to be made public. Some are flawed and some are secrets. In a highly civilized society, except for a few people who need to know about privacy, ordinary people don't need to know.
(2) avoid being shallow. Shallow is not pretending to understand. Teach others? Or layman's words, or not as good as benevolence and righteousness, not as good as knowledge, only know daily necessities, chickens, pigs, cats and dogs, long and short, men marry women. Words are monotonous, vocabulary is poor, sentences are unreasonable, and white words are often spit out.
(3) avoid vulgarity. Vulgarity refers to rude and even filthy words, full of foul language, ugly words and obscene words, which can be traced back to ancestors, sisters and descendants, and spread all over both sexes, which is unbearable. Rudeness is the most impolite language. It pollutes a national language.
(4) taboo. Taboo is a phenomenon, thing and behavior that human beings regard as taboo, and taboo words have a conventional corresponding relationship with the words they replace. Taboo words commonly used in society are also important polite words in society. They tend to care about each other's feelings and avoid taboos.
2. The "golden principle" in social interaction
(1) Always be humble to your friends and always smile when talking to others.
(2) Always keep friendly relations with people around you and look for opportunities to do more for others. For example, if your neighbor is ill, you can think of cooking a bowl of delicious soup for him, and others will never forget you.
(3) When others introduce you to friends, you should concentrate on remembering their names. In the future, when we meet, we can call out his name, and people will think that this person is very enthusiastic and thoughtful.
(4) Learn to be tolerant, overcome willfulness, try to understand others, and put yourself in others' shoes. Doing so can make friends feel kind, credible and safe.
3. Seven-character formula of common polite expressions
Meet someone and say? Hello? What's his last name? What's your name? Ask someone's address? Your family?
Admired for a long time? I've heard a lot? Long time no see? Long time no see? Help? Excuse me.
Ask someone else? Excuse me. Ask for help? Trouble? Asking for an answer? Consult?
Ask for help? Please. Trouble others to say? Excuse me. Help? Excuse me.
Please change the article to say? Fix the axe? Do you accept the offer? Appreciate? Ask for advice? Teaching?
Ask someone for help? Thank you? Wish people health? Take care, okay? Say congratulations to people? Congratulations?
The age of the elderly? Longevity Physical discomfort? Insecurity? Visiting others? Visit?
Please take it? Take it? Send a personal photo and say? Huicun? Welcome to buy? Sponsorship?
I hope it can be done? Care? Awesome viewpoint theory? High evaluation? Do you want to return it? Return?
Invite someone to an appointment and say? Join us? Is that what the other party wrote? Shu Hui? Talking at home? My humble abode?
Need to consider saying? Consider? Not satisfied? sorry Please forgive me? Forgive?
Bad words and deeds? Excuse me. Condolences to others? Hard work? Say hello to the guests? Are you welcome?
When the guests come, say? Coming? Waiting for someone to say? Wait? Haven't met? Fall out of favor?
The guest sat down and said? Would you please sit down? Talk to a friend? Accompany? Say goodbye? Goodbye?
Why don't you go first? Can You Ever Forgive Me? Please don't send it? Stay? Send someone away? Is it safe?
Six, workplace etiquette precautions
1. Don't show off in public.
Showing off yourself in the office will make you get carried away and easily envied; In the eyes of older and more experienced employees, this is also naive; In the eyes of leaders, it may give people the impression that this employee is not calm enough. Therefore, in the workplace with complex interpersonal relationships, it is better to be cautious if you want to stay in the company safely.
2. Don't quarrel
No matter in the process of work or in private time, when encountering contradictions, don't quarrel, calmly face the problems and solve them. Always be polite, don't fight when you encounter unprincipled problems, be modest and compromise appropriately.
Don't talk about private affairs in the office.
The office is called this name because this place is used for office. The duty and responsibility of the staff is to complete their own tasks in this place and create benefits for the company. Remember that the boss doesn't pay employees to provide a place for tea parties, so if there is anything personal to talk about, it must be left to private discussion.
4. Be concise, and don't speak without focus.
In a meeting that doesn't seem so urgent, the cost of time and labor will exceed your imagination, so it is necessary to focus on the speech. Of course, not only in meetings, but also in negotiations and reports with leaders, the effectiveness of words is also very important. Lengthy and unfocused discussions may cost you a job or even a job.
5. Don't forget public manners.
Some basic public manners are slowly being forgotten, but in the workplace, such manners are essential. When you receive a call, say hello first, and then ask your questions or statements, which will add points to your conversation. There is another very important detail. When talking to elders or leaders, be sure to hang up later to show respect. When talking to the younger generation or subordinates, be sure to hang up first, and don't keep others waiting. The most important thing is to say thank you and please.
Seven, workplace etiquette taboo
The office is actually a microcosm of a small society, and colleagues are members of this small society. Just as there are some taboos in interpersonal communication in society, there are also some taboos in getting along with colleagues. Ignore these, and your colleague relationship will be more prone to problems.
(A), the office language taboo
1. Don't complain to everyone?
I always like to talk to someone when I encounter something unsatisfactory in my work and life, hoping to get comfort and guidance from others. Although this kind of dialogue is human nature and can make you friendly, research shows that less than 1% of people can keep secrets strictly. So, when your personal crisis, lovelorn, affair, etc. When it happens, you'd better not complain everywhere. Don't confide in others in the office when you have a crisis at work, feel uneasy about doing things, and have opinions and opinions about your boss and colleagues. Don't take your colleagues seriously. Friendly? And then what? Friendship? Confused, so as not to become the focus of attention in the office, it is also easy to leave the impression of problematic employees to the boss, which will inevitably make people stay away from it. Forget the sadness of the past, focus on the promising future and be a strong man in life. At this time, people will give you more admiration than pity. ?
2. Don't treat the conversation as a debate.
? People pay 100, all kinds of colors. ? Everyone's personality and hobbies are not exactly the same. What's their opinion on the same thing? Different people have different opinions, and wise people have different opinions? . Of course, each of us hopes that more people will agree with our own views, and we also try our best to persuade people with different opinions to agree with our own views. But we should pay attention to several points, such as being friendly to people and being modest in speaking. There is no need to argue about right and wrong for those questions that are not principled; Even if it is a matter of principle, others should be allowed to have reservations. Don't nag and tame others, even blush and have a thick neck. Attention? Do to others what you don't want them to do to you! ? You know, just arguing and being brave will only make colleagues? Where to? Far away, many eloquent people are not welcome.
3. don't? Whisper? Spreader of
Whispering is what people say behind their backs. As long as there are many people, there will be gossip. Sometimes, you may accidentally become? Let the word out? People; Sometimes, you may be someone else? Attack? The object of. These whispers, such as who the leader likes, who enjoys it the most, who is having an affair and so on. Like noise, it affects people's working mood. Smart, if you want to know what you should say, say it bravely, and never say anything you shouldn't.
(2) Behavior taboos in the office
1. Don't be cliques.
Due to differences in personality, hobbies, age and other factors, the frequency of communication is bound to be different, but we must never draw a clear line with personal likes and dislikes. Joining gangs in the company and excluding dissidents will undermine the unity and cooperation between colleagues and lead to tension between colleagues; Don't form small groups or circles because of the same interests, which will easily lead to opposition from outsiders. An honest and selfless person must treat others equally and don't let himself fall into unnecessary interpersonal disputes.
2. Don't complain.
Complaining is a means for people to vent their dissatisfaction. There are three types:
First, direct attack: attacking and accusing someone or something by name, and the wording is mostly excessive;
The second type refers to cursing: knowing that you are dissatisfied with someone, but not directly attacking, but expressing your grievances and anger in a roundabout way;
The third is self-venting: when you encounter something you don't like, you will vent it behind closed doors. The emotional reaction is often fierce, but it will soon calm down;
Fourth, grumpy and irritable: vent your dissatisfaction and resentment in front of others, be rude and emotional, and get out of control.
Don't complain at work, especially in front of colleagues. You should keep a high emotional state. Even if you encounter setbacks, be wronged and lose the trust of the leaders, don't be full of complaints and grievances. The result of doing so will only be counterproductive. Either attract colleagues, or be looked down upon by colleagues.
Step 3 don't overdo it
In today's society, it is right to give full play to yourself and fully display your talents and advantages. However, you need to show yourself in different occasions and forms. If it is over-expressed, it will make people look artificial and arouse the resentment of onlookers.
Case:
Li Na is a senior employee of a big company. She works actively, performs well, treats people warmly and generously, and has a good relationship with colleagues. However, a small action made her image plummet in the eyes of colleagues.
One day, the company held a staff meeting. Before everyone waited for the arrival of the general manager, one of his colleagues felt that the floor was a little dirty and took the initiative to mop the floor. But Li Na didn't pay attention and stood beside the balcony. Suddenly Li Na came over and insisted on mopping the floor with her colleague's mop. It was almost finished, so I didn't need her help at all. But Li Na insisted that her colleague had to give her the mop. Just after collecting the mop, the general manager pushed the door and pushed it in. The general manager smiled and praised Li Na for mopping the floor very diligently.
Li Na's mask is known by her colleagues, and her interpersonal relationship in the company is getting worse and worse.
In the office, there is a hidden competitive relationship between colleagues. If you deliberately show it, you will not only get the favor of your colleagues, but will cause everyone's rejection and hostility. People who are really good at acting often express themselves without expressing their emotions. It is absolutely understandable to truly show your academic qualifications and talents. Deliberate performance is the stupidest, and it is not worth the loss.
4. Don't pose
Don't give people the feeling of being new in the office. After all, this is a formal occasion. No matter how you dress up and behave, don't be too avant-garde and give people a coquettish or weird impression, which will lead to ridicule from men and women in the office. At the same time, it is a kind of nonsense and weird behavior to think that he (she) has no practical working ability.
5. Don't wait for others.
Treat colleagues equally at work, don't meet competent colleagues in the same way, and meet weak colleagues in the same way, giving people a kind of? Snobbish? In my mind. You know, in a unit, snobs are the most despised and unpopular, even if your work is excellent and successful.