1. Little knowledge on consumer protection rights and interests

Little knowledge on consumer protection rights and interests 1. Consumer rights protection law, the common sense of daily consumption that you all know

Chapter 2 Rights of Consumers Article 7 Consumers have the right to have their personal and property safety not harmed when purchasing and using goods and receiving services.

Consumers have the right to demand that the goods and services provided by operators meet the requirements for protecting personal and property safety. Article 8 Consumers have the right to know the true status of the goods they purchase and use or the services they receive.

Consumers have the right to require operators to provide the price, origin, producer, purpose, performance, specifications, grade, main ingredients, production date, expiry date, and inspection of the goods based on the different conditions of the goods or services. Certificate of conformity, instructions for use, after-sales service, or service content, specifications, fees and other relevant information. Article 9 Consumers have the right to independently choose goods or services.

Consumers have the right to independently choose operators who provide goods or services, independently select product varieties or service methods, and decide independently to purchase or not to purchase any kind of commodity, and to accept or not to accept any service. Consumers have the right to compare, identify and select when choosing goods or services independently.

Article 10 Consumers enjoy the right to fair transactions. When purchasing goods or receiving services, consumers have the right to obtain fair transaction conditions such as quality assurance, reasonable prices, and correct measurement, and have the right to refuse forced transactions by operators.

Article 11 Consumers who suffer personal or property damage due to purchasing or using goods or receiving services shall have the right to obtain compensation in accordance with the law. Article 12 Consumers have the right to establish social groups to safeguard their legitimate rights and interests in accordance with the law.

Article 13 Consumers have the right to obtain knowledge about consumption and the protection of consumer rights and interests. Consumers should strive to master the knowledge and usage skills of the required goods or services, use the goods correctly, and improve their awareness of self-protection.

Article 14 Consumers shall have the right to have their personal dignity and national customs and habits respected when purchasing and using goods and receiving services. Article 15 Consumers have the right to supervise goods and services and the protection of consumer rights and interests.

Consumers have the right to report and accuse behaviors that infringe on consumer rights and interests and the illegal and dereliction of duty by state agencies and their staff in the work of protecting consumer rights, and have the right to criticize and criticize the work of protecting consumer rights and interests. suggestion. The above is summarized into nine rights: 1. Right to safety and security.

Consumers have the right to have their personal and property safety not harmed when purchasing and using goods and receiving services. 2. The right to know the truth.

Consumers have the right to know the true status of the goods they purchase and use or the services they receive. 3. The right to choose independently.

Consumers have the right to independently choose goods and services, including: (1) The right to independently choose operators who provide goods or services; (2) The right to independently choose product varieties or service methods; (3) ) The right to decide independently whether to purchase any kind of goods or whether to accept any kind of service; (4) The right to compare, identify and select goods or services. Operators shall not interfere in any way with consumers exercising their right to make independent choices.

4. The right to fair dealing. Fair trade means that transactions between operators and consumers should achieve fair results on the basis of equality.

The right to fair trade is reflected in two aspects: first, fair trade conditions, that is, when consumers purchase goods or receive services, they have the right to obtain fair trade conditions such as quality assurance, reasonable prices, and correct measurement; Second, no forced transactions are allowed. Consumers have the right to engage in transaction activities according to their true wishes and have the right to refuse forced transaction behavior by operators.

5. The right to obtain compensation. The right to compensation is also called the consumer's right to claim. According to Article 11 of the Consumer Rights Protection Law, consumers who suffer personal or property damage due to purchasing or using goods or receiving services have the right to obtain compensation in accordance with the law.

Subjects with the right to claim include: (1) buyers and users of goods; (2) recipients of services; (3) third parties, which refers to people other than consumers who suffer losses due to certain reasons. A person who was harmed due to being at the scene of the accident.

The contents of the claim include: (1) Compensation for personal injury, whether it is damage to life, health or mental health; (2) Compensation for property damage, in accordance with the provisions of the Consumer Rights Protection Law, Contract Law and other relevant laws. , including direct losses and losses of available profits.

6. Right of association. Consumers have the right to establish social groups to safeguard their legitimate rights and interests in accordance with the law.

At present, the China Consumers Association and local consumer associations at all levels have been established. Practice has proven that the work of consumer organizations has played a positive role in promoting the healthy development of my country's consumer movement, communicating with consumers, resolving conflicts between operators and consumers, and more fully protecting consumer rights and interests. .

7. Obtain relevant knowledge rights. Consumers have the right to obtain knowledge about consumption and consumer rights protection.

Consumer knowledge mainly refers to knowledge about goods and services; consumer rights protection knowledge mainly refers to legal knowledge about the protection of consumer rights and interests and how to effectively solve the problem when rights and interests are damaged. 8. The right to be respected.

Consumers have the right to have their personal dignity and national customs and habits respected when purchasing and using goods and receiving services. Personality rights are the main component of consumers' personal rights.

Respecting the personal dignity of others and the customs and habits of different ethnic groups is an important symbol of the civilization and progress of a country and society, and is also a basic requirement for the protection of human rights by law. Our country is a multi-ethnic country. Respecting the customs and habits of all ethnic groups, especially ethnic minorities, is related to the stability and unity of the country and the long-term harmony of all ethnic groups.

The Consumer Rights and Interests Protection Law stipulates special provisions on personal dignity and ethnic customs and habits, which is a strong guarantee for consumers’ spiritual rights and is also a legal reflection of the party and the country’s ethnic policies. 9. The right to supervise and criticize.

Consumers have the right to supervise goods and services and the protection of consumer rights and interests. The right of supervision is an inevitable extension of the above rights and is crucial to the effective realization of consumer rights.

The manifestations of this kind of supervision power include: first, the right to supervise the goods and services of operators, and the right to report or accuse when their rights are infringed; second, the right to prosecute state agencies and staff supervision, reporting and accusing them of illegal and dereliction of duty in the work of protecting consumer rights; the third is the right to criticize and make suggestions on consumer rights work. Consumers and operators have consumer rights and interests.

2. What are the contents of consumer rights?

The Consumer Rights Protection Law stipulates that consumers enjoy the following nine rights: 1. Right to safety. That is, consumers’ personal property shall not be infringed upon when purchasing goods or receiving services; 2. Right to know. That is, consumers have the right to know the true situation of the goods or services they purchase; 3. The right to make independent choices. That is, consumers have the right to make independent choices when purchasing goods or receiving services, and are not subject to coercion by others; 4. The right to fair transactions. That is, consumers have the same rights as all consumers and operators in terms of quality, price, measurement and transaction conditions, etc.; 5. Right to claim. That is, consumers have the right to receive compensation when their rights and interests are harmed; 6. Right of association. That is, consumers have established organizations to safeguard their rights, which is the current consumer association; 7. The right to education. That is, consumers have the right to obtain knowledge about consumer rights; 8. The right to be respected. That is, the right of consumers to have their personal dignity, national customs, etc. respected when purchasing goods or receiving services; 9. The right of supervision. That is, consumers have the right to supervise goods, services, operators, state agencies and their staff in terms of consumer safety.

3. What is the knowledge about consumer rights protection?

Knowledge about consumer rights protection mainly refers to laws, regulations and policies related to the protection of consumer rights and interests. Knowledge of protection agencies, protection channels, protection methods, and solutions to disputes between consumers and operators.

It mainly includes legal provisions on protecting the legitimate rights and interests of consumers, such as the Consumer Rights and Interests Protection Law, the Product Quality Law, the Price Law, the Food Hygiene Law, the Trademark Law, and the General Principles of Civil Law. "Criminal Law", etc.; institutions related to protecting consumer rights and interests, such as industry and commerce, price, health, quality and technical supervision, commodity inspection and other *** functional departments, consumer associations and other social supervision departments, people's courts, people's procuratorates and other legal supervision departments, etc.; Regarding the resolution of disputes between consumers and operators, for example, when consumers are harmed when purchasing or receiving services, they have the right to report to relevant departments, complain to consumer associations, apply for arbitration to the arbitration committee, or apply to the People's Court File lawsuits, etc. In order to ensure the realization of consumers' right to obtain relevant knowledge, the state should provide opportunities for consumers, create conditions, popularize knowledge about goods and services, and provide intelligence, information, etc.

Operators should proactively promote and introduce products and product-related knowledge to consumers. Consumers themselves should also strive to master the knowledge and usage skills of the required goods or services, use the goods correctly, improve their awareness of self-protection, and change passive consumption into active consumption.

4. What are the consumer rights and interests?

As early as the early 1960s, the International Consumers Union had determined that consumers have the following basic rights: (1) Safety and security Rights refer to the rights enjoyed by consumers to protect their personal and property safety from harm when purchasing and using goods or receiving services. Specifically, it includes two aspects: one is the right to personal security, and the other is the right to property security. (2) The right to know the truth is the right of consumers to know the true situation of the goods they purchase or use or the services they receive. (3) The right of independent choice is the right of consumers to choose goods or services independently. (4) The right to fair trade refers to the rights that consumers have when purchasing goods or receiving services to obtain quality assurance, reasonable prices, correct measurements, etc. If you suffer personal or property damage while receiving services, you have the right to claim compensation in accordance with the law. (6) The right to seek advice and information is a consumer right derived from the right to know the truth. It refers to the right enjoyed by consumers to obtain knowledge about consumption and consumer rights protection. (7) The right of association according to law refers to the right enjoyed by consumers to establish social groups in accordance with the law to safeguard their legitimate rights and interests. (8) The right to maintain dignity refers to the right that consumers enjoy to have their personal dignity and national customs and habits respected when purchasing goods or receiving services. (9) The right to supervise and criticize refers to the right enjoyed by consumers to supervise goods and services and the protection of consumer rights and interests.

5. What are the rights and interests of consumers?

1. Security rights:

Consumers enjoy personal and property rights when purchasing and using goods and receiving services. The right to have safety unimpaired.

2. Right to know:

Consumers have the right to know the true condition of the product.

3. The right to choose independently:

Consumers have the right to freely choose goods or services.

4. The right to fair trade:

When purchasing goods or receiving services, consumers have the right to obtain fair trade conditions such as quality assurance, reasonable prices, and correct measurement, and have the right to refuse business compulsory trading behavior.

5. Right to claim:

When consumers suffer personal or property damage due to purchasing or using goods or receiving services, they have the right to obtain compensation in accordance with the law.

6. Right of association:

Consumers have the right to establish social groups to safeguard their legitimate rights and interests in accordance with the law.

7. The right to obtain relevant knowledge:

Consumers have the right to obtain knowledge about consumption and consumer rights protection.

8. The right to respect for personal dignity and national customs:

Consumers have the right to respect for personal dignity and national customs when purchasing and using goods and receiving services. .

9. Supervision rights:

Consumers have the right to supervise goods and services and work to protect consumer rights and interests. They have the right to report and accuse behaviors that infringe on consumer rights, and they have the right to criticize and make suggestions on consumer protection work.

6. Briefly describe the rights of consumers

According to the "Consumer Rights and Interests Protection Law of the People's Republic of China", consumers enjoy the following 9 rights:

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1. Right to safety: Consumers have the right to have their personal and property safety not harmed when purchasing, using goods and receiving services.

2. Right to know: Consumers have the right to know the true condition of the product.

3. Right of choice: Consumers have the right to freely choose goods or services.

4. The right to fair trade: When purchasing goods or receiving services, consumers have the right to obtain fair trade conditions such as quality assurance, reasonable prices, and correct measurement, and have the right to refuse forced trade behavior by operators.

5. Right to claim: When consumers suffer personal or property damage due to purchasing or using goods or receiving services, they have the right to obtain compensation in accordance with the law.

6. Right of association: Consumers have the right to establish social groups to safeguard their legitimate rights and interests in accordance with the law.

7. The right to obtain knowledge: Consumers have the right to obtain knowledge about consumption and consumer rights protection.

8. Right to be respected: Consumers have the right to have their personal dignity and national customs and habits respected when purchasing, using goods and receiving services.

9. Right of supervision: Consumers have the right to supervise goods and services and the protection of consumer rights and interests. They have the right to report and accuse behaviors that infringe on consumer rights, and they have the right to criticize and make suggestions on consumer protection work.

Our high school textbooks require mastery of items 1, 2, 4, 5 and item 8.

7. Briefly describe the main contents of consumer rights

According to the "Guidelines for Consumer Protection" adopted by the United Nations General Assembly in 1985, consumer rights are specifically:

1. Protect consumers’ health and safety from harm;

2. Promote and protect consumers’ economic interests;

3. Provide consumers with sufficient information, Enable them to make informed choices based on their personal desires and

consumer rights

needs;

4. Receive consumer education;

6. Have the freedom to establish consumer organizations and other related groups or organizations, and require all countries to protect the rights of consumers.

8. What are the main contents of the Consumer Rights Protection Law

Passed by the Fourth Meeting of the Standing Committee of the Eighth National People's Congress on October 31, 1993, January 1994 The "Consumer Rights and Interests Protection Law of the People's Republic of China" implemented on September 1 marks a new stage in the development of my country's consumer rights protection legal system.

The "Consumer Rights and Interests Protection Law" has eight chapters and fifty-five articles. The eight chapters are: Chapter 1 General Principles; Chapter 2 Consumer Rights; Chapter 3 Operators’ Obligations; Chapter 4 State Protection of Consumers’ Legitimate Rights and Interests; Chapter 5 Consumer Organizations; Chapter 6 Disputes. Settlement; Chapter 7 Legal Responsibilities; Chapter 8 Supplementary Provisions.

(1) About the General Provisions There are six general provisions. It respectively stipulates the purpose of the legislation, the scope of adjustment of the law and the three basic principles of the law: (1) Business operators and consumers should follow the principles of voluntariness, equality, fairness and good faith in transactions; (2) National protection The principle that the legitimate rights and interests of consumers are not infringed; (3) Protecting the legitimate rights and interests of consumers is the principle of the common responsibility of the whole society.

The provisions of the General Provisions embody the spirit of the "Consumer Rights and Interests Protection Law" and run throughout the law. (2) Regarding the rights of consumers There are nine provisions regarding the rights of consumers***.

It stipulates respectively: (1) Consumers’ right to have their personal and property safety not harmed; (2) Consumers’ right to know the true situation of goods and services; (3) Consumers’ rights to goods and services The right to make independent choices; (4) consumers’ right to fair trade; (5) consumers’ right to compensation for damages; (6) consumers’ right to establish social groups to safeguard their legitimate rights and interests in accordance with the law; (7) consumers’ rights to obtain relevant consumption and The right to knowledge about the protection of consumer rights and interests; (8) The right of consumers to have their personal dignity and national customs and habits respected; (9) The right of consumers to supervise goods and services and the protection of consumer rights and interests.

Judging from the content of the "Consumer Rights and Interests Protection Law", consumer rights and interests are the core, and other provisions are set to realize or protect consumer rights.

(3) Obligations on operators There are ten obligations on operators. The provisions of these ten articles correspond to the rights of consumers, and respectively stipulate the obligations that should be performed to consumers in accordance with the law, and accept consumer supervision to ensure that goods or services meet the requirements for protecting personal and property safety, and shall not make false propaganda that others may misunderstand. Obligations such as not insulting the personality of consumers.

The "Consumer Rights and Interests Protection Law" focuses on stipulating the obligations of operators, which is not only the protection of consumer rights, but also the basic way to realize consumer rights. Under normal circumstances, if operators fulfill their legal obligations, the rights of consumers will not be harmed.

Therefore, what obligations operators should bear towards consumers and how well they are performed are directly related to the protection of consumer rights and interests. (4) Regarding the state’s protection of the legitimate rights and interests of consumers There are five articles regarding the state’s protection of the legitimate rights and interests of consumers.

It stipulates five responsibilities of the state, covering the following aspects: (1) When the state formulates laws, regulations and policies related to consumer rights and interests, it should listen to the opinions and demands of consumers; (2) Each party Relevant responsibilities that people's governments at all levels should bear; (3) People's governments at all levels, industrial and commercial administrative departments and other relevant administrative departments should bear relevant responsibilities; (4) Relevant state agencies punish illegal and criminal acts that infringe on consumer rights and interests responsibilities; (5) The responsibilities of the People’s Court in handling consumer rights disputes in accordance with the law. (5) Regarding consumer organizations There are three things to consider regarding consumer organizations.

First, it stipulates what a consumer organization is. According to Article 31 of the "Consumer Rights and Interests Protection Law": "Consumers associations and other consumer organizations are social groups established in accordance with the law to conduct social supervision of goods and services and protect the legitimate rights and interests of consumers."

Secondly, the functions of consumer associations are stipulated. Finally, a restriction was placed on the activities of consumer organizations.

Article 33 stipulates: "Consumer organizations shall not engage in commodity business and profit-making activities, and shall not recommend commodities and services to the society for the purpose of profit." This restrictive provision is made because of this This kind of activity violates the purpose of consumers and is not conducive to the goal of consumers' self-protection through consumer organizations.

(6) Regarding the settlement of disputes, there are six articles on the settlement of disputes, which mainly stipulate the channels for the resolution of disputes over consumer rights between consumers and operators and, in several specific circumstances, consumers Ways or objects to claim compensation. For the latter, for example, according to Article 37 of the Consumer Rights Protection Law, if an illegal operator uses another person’s business license to provide goods or services and harms the legitimate rights and interests of consumers, consumers may demand compensation from the operator or the operator. The license holder sought compensation.

(7) Regarding legal liability In this chapter of legal liability, *** there are fourteen provisions. Thirteen of them stipulate various responsibilities that operators should bear when they fail to perform their obligations and cause harm to consumers' rights and interests, including constituting a crime and being investigated for criminal liability in accordance with the law, as well as civil liability and administrative liability under general circumstances.

The other three articles respectively stipulate the rights of operators to apply for reconsideration and prosecution if they refuse to accept administrative penalty decisions; the legal liability for obstructing administrative agencies from performing official duties; and state agency staff who neglect their duties or cover up operators to infringe on consumer rights. legal liability for their actions. (8) About the Supplementary Articles There are two provisions in the Supplementary Articles***.

Article 54 stipulates that farmers’ purchase and use of production materials directly used in agricultural production shall be implemented with reference to this law. Farmers' purchase and use of production materials directly used in agricultural production should be in the nature of production and consumption, and are not within the scope of the "Consumer Rights and Interests Protection Law". However, considering that the household contract responsibility system is currently commonly implemented in rural areas of our country, On the one hand, agricultural productivity and farmers' economic capabilities are still not high; on the other hand, fake pesticides, fake fertilizers, fake seeds and other agricultural production materials are still seriously harming farmers, and farmers have no appropriate way to seek protection after being harmed. Therefore, provisions for reference implementation are made in the supplementary provisions.

Another article (Article 55) stipulates the effective date of the law, that is, the "Consumer Rights and Interests Protection Law" will come into effect on January 1, 1994.

9. What is the content of the Consumer Rights Protection Law

In order to protect the legitimate rights and interests of consumers, maintain social and economic order, and promote the healthy development of the socialist market economy, October 1993 On March 31, the Fourth Session of the Standing Committee of the Eighth National People's Congress passed the "Consumer Rights and Interests Protection Law of the People's Republic of China." The law clearly stipulates that the state protects the legitimate rights and interests of consumers from infringement, and it is the common responsibility of the entire society to protect the legitimate rights and interests of consumers.

Consumers shall enjoy the following rights when purchasing and using goods or receiving services for their daily needs:

1. Consumers shall enjoy personal and property safety when purchasing and using goods and receiving services. The right not to be harmed. Consumers have the right to demand that the goods and services provided by operators meet the requirements for protecting personal and property safety.

2. Consumers have the right to know the true status of the goods they purchase and use or the services they receive. Consumers have the right to require operators to provide the price, origin, producer, purpose, performance, specification, grade, main ingredients, production date, expiry date, inspection certificate, instructions for use, After-sales service, or service content, specifications, fees and other related information.

3. Consumers have the right to choose goods or services independently. Consumers have the right to independently choose operators who provide goods or services, independently select product varieties or service methods, and decide independently to purchase or not to purchase any kind of goods, and to accept or not to accept any kind of services. Consumers have the right to compare, identify and select when choosing goods and services independently.

4. Consumers have the right to fair transactions. When purchasing goods or receiving services, consumers have the right to obtain fair transaction conditions such as quality assurance, reasonable prices, and correct measurement, and have the right to refuse forced transactions by operators.

5. Consumers who suffer personal or property damage due to purchasing or using goods or receiving services have the right to obtain compensation in accordance with the law.

6. Consumers have the right to establish social groups to safeguard their legitimate rights and interests in accordance with the law.

7. Consumers have the right to obtain knowledge about consumption and consumer rights protection. Consumers should strive to master the knowledge and usage skills of the goods or services they need, use the goods correctly, and improve their awareness of self-protection.

8. Consumers have the right to have their personal dignity and national customs and habits respected when purchasing and using goods and receiving services.

9. Consumers have the right to supervise goods and services and consumer rights work. Consumers have the right to report and accuse behaviors that infringe on consumer rights and interests and the illegal and dereliction of duty by state agencies and their staff in the work of protecting consumer rights and interests, and have the right to make criticisms and suggestions on the work of protecting consumer rights and interests.

In order to ensure the realization of consumers' rights, the "Consumer Rights and Interests Protection Law" stipulates ten legal obligations that operators should fulfill. And stipulates the legal responsibilities of operators. If a consumer rights dispute arises between a consumer and an operator, it can be resolved through the following channels: negotiate and settle with the operator; request a consumer association for mediation; file a complaint with the relevant administrative department; submit it to an arbitration institution for arbitration based on the arbitration agreement reached with the operator; File a lawsuit with the People's Court.

If consumers’ legitimate rights and interests are harmed when purchasing or using goods, they may request compensation from the seller. After the seller makes compensation, if it is the responsibility of the producer or other sellers who provided the goods to the seller, the seller has the right to recover compensation from the producer or other sellers. If consumers or other victims suffer personal or property damage due to product defects, they may demand compensation from the seller or the producer. If it is the responsibility of the producer, the seller has the right to recover compensation from the producer after making compensation; if it is the responsibility of the seller, the producer has the right to recover compensation from the seller after making compensation. Consumers whose legitimate rights and interests are harmed when receiving services may request compensation from the service provider.

10. Consumer Rights Protection Knowledge Contest

Questions and reference answers for the Consumer Rights Protection Knowledge Contest 1. Multiple choice questions 1. The annual theme determined by the China Consumers Association in 2009 is What? (C) A. Health and consumption B. Consumption and *** C. Consumption and development D. Consumption and responsibility 2. In which year did the International Consumers Union determine March 15th of each year as "International Consumer Rights Day" "? (A) A. 1983 B. 1987 C. 1991 D. 1981 3. In which year did the "Consumer Rights and Interests Protection Law of the People's Republic of China" come into effect? (C) A. January 1, 1983 B. March 15, 1994 C. January 1, 1994 D. March 15, 1987 4. In which year did the "Jiangsu Province Implementation Measures" come into effect? (D) A. 1984 B. 1994 C. 1987 D. 1996 5. The "Consumer Rights and Interests Protection Law of the People's Republic of China" clearly states that whose responsibility is to protect the legitimate rights and interests of consumers? (A) A. The whole society B. *** at all levels C. Consumer associations at all levels D. Industrial and commercial administration departments 6. When consumers’ legitimate rights and interests are infringed upon, they can call the National Unified Consumer Complaint (Complaint) Report Telephone.

What is the phone number? (C) A, 12333B, 12358 C, 12315D, 12365 7. How long is the statute of limitations for claims for damages caused by product defects? (A) A. Two years B. One year C. 6 months D. 3 months 8. The "three guarantees" in the "three guarantees" regulations for goods are (A) A. Guaranteed repair, guaranteed replacement, and guaranteed refund B. Guaranteed repair, guaranteed replacement, guaranteed refund C. Warranty, guaranteed replacement, guaranteed refund D. Warranty, guaranteed replacement, guaranteed refund 9. According to the "three guarantees" provisions of the product, the product will have performance failure within (C) days from the date of sale. , consumers can choose to return the product. A, 10B, 5 C, 7D, 15 10. A consumer liked a piece of clothing in the mall. The sales staff knew that the clothing was defective but did not inform the consumer. What rights of the consumer were violated? (A) A. Informed B. Respected C. Fair trade D. Choice 11. Xiao Chen bought a piece of brand-name clothes at a trade fair, and soon found out that the clothes were counterfeit products. The trade fair has ended at this time, and Xiao Chen should report to (D) Demand compensation.

A. The manufacturer of the clothes B. The dealer of the clothes C. The lessor of the exhibition venue D. It can be either the dealer of the clothes or the organizer of the exhibition 12. Consumption If the mobile phone purchased by the consumer is within the validity period of the mobile phone sales three-guarantee, and the mobile phone host has a performance failure listed in the instruction manual, and the consumer is still unable to use the mobile phone normally after (B) repairs, the seller is responsible for replacing the same model with the same model free of charge. , hosts with the same specifications. A, one B, two C, three D, four 13. The validity period of the three-package guarantee for the complete machine of the microcomputer product is () years, and the three-package validity period for the main components is () years.

(B) A, 2 1B, 1 2 C, 3 4D, 4 3 14. Green consumption is a kind of consumption that is moderately controlled, avoids or reduces environmental damage, advocates nature and protects the ecology. Characteristic new consumption behaviors and processes.

Which concept does the green consumption concept have more than the traditional consumption concept? (C) A. Care about personal health and safety B. Care about economic interests C. Care about the impact on the environment D. Care about the harmonious development of society 15. What is the grading standard for green food? (A) A, Grade A and AA Grade B, Grade 1 and Grade 2 C, Special Grade and Grade 1 D, ISO9000 16. Pesticides, fertilizers, growth regulators, ripening agents, livestock that do not contain artificial chemical compounds at all Which of the following foods are used as poultry feed additives? (A) A. Organic food B. Green food C. Pollution-free food D. “Black” food 17. What is the specific meaning of the QS mark? (B) A. Green food mark B. Food safety mark C. Hygiene license mark D. Consumer assurance mark 18. Which of the following mobile network numbers is not the network number used by Tianyi Mobile users (C) A. 133B, 153 C. 188D , 189 19. What access number can you dial to recharge China Telecom’s landline, PHS and Tianyi mobile phones? (B) A, 10086B, 11888 C, 10010D, 118100 20. Which of the following options is not the most prominent advantage of "Super Cordless"? (D) A. The same number as the landline B. Calls between the handset and the landline are free C. The handset and the landline ring when in use D. The super cordless handset can be a GSM mobile phone 2. Multiple-choice question 21. The state's support for consumers The protection of rights and interests is mainly reflected in (ABD).

A. People’s courts at all levels should stop behaviors that endanger consumers’ personal and property safety. B. People’s courts must accept consumer rights disputes that meet statutory prosecution conditions. C. Consumers can directly The work of formulating laws and regulations related to consumer rights and interests D. The industrial and commercial administrative department protects the legitimate rights and interests of consumers in accordance with the law 22. Consumer associations can report to the relevant administrative department (BCD) on issues related to the legitimate rights and interests of consumers. A. Understand B. Reflect C. Inquire D. Make suggestions 23. The Consumer Association has the following functions (ACD).

A. Participate in the supervision and inspection of goods and services by administrative departments B. Accept consumer complaints and arbitrate complaints C. Support injured consumers in filing lawsuits D. Respond to complaints Please submit the product quality to the relevant appraisal department for appraisal. 24. Which of the following are the rights granted to consumers by the Consumer Law? (ABD) A. The right not to be harmed to personal property B. The right to choose services independently C. The right to determine the amount of compensation D. The right to fair trade 25. Which of the following statements about green food are correct? (CD) A. Food produced from green animals and plants B. Green food C. Simply put, it is pollution-free food that has been specifically certified and allowed to use the green food mark D. Follow the principle of sustainable development and produce according to specific Production method 26. Ms. Wang purchased a product in a supermarket that did not conform to the product instructions, so she went to the supermarket manager to discuss the matter. The supermarket manager felt that there was no quality problem with the product, so a dispute arose, and the negotiation was fruitless. According to the Consumer Law, through which of the following channels can Ms. Wang resolve her consumer dispute with a supermarket? (ABC) A. Request the consumer association for mediation B. Complain to the relevant administrative department C. File a lawsuit with the People’s Court D. Report to the TV station and other media 27. On the 10th day after Ms. Li bought the air conditioner, there was a problem with the air conditioner. It was found that it belonged to the "Three Guarantees" "What rights should Ms. Li have if there is a fault within the scope?" (AC) A..